Shipping Service is one of the most important parts for the internet business. That's why we pay upmost attention when it comes to packing the item. Our shipping department has over 5 years of shippnig experience with Fedex and USPS . Packing Quality is Guaranteed!

We also offer 10% off the total S/H fees for combined orders.

AUCTIONS MUST BE PAID FOR TOGETHER FOR THE ITEMS TO SHIP TOGETHER . You have 3 days from the end of the first auction to combine auctions and submit payment. We cannot combine shipping for items that have been paid for separately.

Payment is required within 7 days of the end of the auction. If payment is not received within 7 days, the item will be relisted, and an unpaid item strike will be filed.

Payment instruction:

We only accept Paypal (confirmed address), cashier's checks.

Please print out a copy of the checkout and enclose it when mailing your payment to us. Please pay with Paypal if you want to have your item shipped out quick.
Once the auction ends, a winning bidder notification email with checkout instruction will be sent to the buyer within minutes. You may also click on the "checkout" button on the page to complete the checkout. Buyers are required to use our Channeladvisor checkout to complete the transaction. Just click on the link in the email or go through the eBay checkout.? Sometimes buyers try to submit payment without going through the Channeladvisor checkout. In this case, our system will not be able to capture the buyer's payment record.? Thus, the item will not be sent out until the buyer contacts us. Notification will automatically send through email (the email address that you registered eBay with). Please email us if you don't know what to do after winning the auction.

Please be sure to ask all questions prior to bidding. When you bid, you are obligating yourself to the auction in the event that you win. We will charge a cancellation fee of 10% of the item price (covering the eBay's insertion fee & final value fee) if for any reason you changed your mind.

Buyer has to complete the checkout within 7 days after the auction ended. Non-paying bidder dispute will be sent to Ebay automatically by our auction management software. If you have already paid for the auction but still receive the non-paying bidder dispute, please contact us to resolve the problem for you. We will contact Ebay to remove the non-paying bidder dispute if we have received full payment from the buyer.

*For the California buyers, there will be a 9.25% sales tax of the item price.

**Buyers who is paying with Paypal has the option at the checkout to have their items shipped to the address different than the Paypal confirmed address. However, if the item is over $100 or the buyer has a negative buying history, we reserve the right to only ship to the buyer's Paypal confirmed address, no exception. We will NOT be held responsible for any loss/miss-shipped or extra shipping fee to the buyer's destination. Buyer will be responsible for the shipping fee in this situation. We highly recommend the buyers to pay with Money orders/Personal checks if they want their items shipped to the unconfirmed address.

***Product availability is not guaranteed if full payment is not received in 7 days since your item will be re-posted after that.

****A 10% off discount on the S/H will be applied for multiple items at the checkout.

Shipping method

We ship with Fedex Ground and USPS to the U.S lower 48 states.Worldwid and P.O box now.

Tracking number will be sent to buyer's contact email once the carrier picks up the package.

Your item will be shipped from zip code 91776, usually it takes 3-7 business day for the item to be delivered. Please click on the image for details:

We offer 10% off S/H for multiple items. The discount will be applied at the Channeladvisor checkout.

Your shipment will be packed with sufficient packing material to avoid any damage in transit (please check the listing picture, there's detail of how your item is packed to ship). We do double checking and testing of your item before we ship out. Nothing feels worse than receiving the item defective or damaged. Thus, the item we send out is 100% brand new and in perfect working condition. However, if you should ever receive a damaged/defective item, please see the section below at Insurance policy/Warranty policy/RMA policy for details.

**We DO NOT offer local pick up

***Shipping and handling fees do not include just the cost of the shipment. It also used to cover our other cost such as extra packing materials and the labor required for shipping, and packing. Shipping fees are not negotiable.

Insurance policy

The insurance fee will be determined at the checkout based on the invoice amount. Whether to purchase the insurance or not, please see the chart below for your reference:

Back order issues

We try our best to only post the items that's instock. However, since we also have different selling channels, it's possible that we can't stop all the listings fast enough to prevent backorders (this is a very minor case). When backorder happenes, we will promptly notify the buyer with the ETA of the item. If the buyer does not want to wait, we will issue full refund to the buyer in 2 business days and the buyer must be completed the mutual transaction withdrawn process prior to the refund being issued.

Return policy

Buyer's satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we'll be happy to process an exchange or refund the product less S&H within 30 Days of your purchase. All return items will require a RMA number, which is given by our customer service department. Package returned without the RMA number written outside of the box WILL BE REFUSED. ALL THE RMA SHOULD ONLY BE SHIPPED USING POST OFFICE PRIORITY MAIL
WE WILL NOT BE RESPONSIBLE FOR ANY EXTRA CHARGES. Please allow 10-14 days for returns and exchange to be processed. Shipping and handling fee is non-refundable under no circumstances. All return items MUST be in brand new condition which means the item is never installed and kept in the original packaging, otherwise you will be subjected to a 20% restocking fee.

Feedback policy

Buyer's satisfaction is our top priority. If for any reason you would like to give us a negative feedback or any detail feedback rating lower than 4.6, please give us a chance to improve our service by contacting us at ctrusa@gmail.com. We will try our best to resolve the outstanding issues with the buyer.

Warranty and technical help

We offer a limited warranty of 90 days on the item upon the date the item is received. Buyer are responsible for the both way shipping fees to exchange product.
Most of our products are direct from distributor and are intended for jobber purpose, so they may not come with instruction manual. Professional mechanic are recommended for installation. This can avoid many problems that can often be found with an inexperienced installer of aftermarket products. Warranty will be void for improper installation. Buyer must shows proof of professional installation if buyer stataing that the product does not fit.

**Disclaimer**

Some products are intended for off-road or show purposes only. They are not intended to be used for regular driving conditions. The Manufacturer, distributor, and retailer are NOT responsible for any misuse for these items. Any use of this item other than its intended purpose voids any warranty given. Buyer assumes all risk on usage.

Service Timeline Summary

Please contact us at ctrusa@gmail.com if there's any question regarding the product or your transaction status.