Our commitment to our customers

·        We provide high quality genuine and compatible Inkjet Cartridges, video equipment and accessories to you at the most competitive price on EBay

·        We receive genuine inks from Epson, Canon, Brother and HP weekly.  They are always fresh and factory sealed in their retail boxes.  Depend on these full volume genuine inks for best results and longevity for your most cherished photos.   

·       Our high quality compatible cartridges are all made in ISO 9001 certified factories.  This ensures all cartridges have quality that are consistent and equal to those from brand name manufacturers. 

·        We ship your order either on the same day or the next business day once the payment has been received

·        We strive to provide the best customer service on EBay and on the Internet

·     Your complete satisfaction is guaranteed, please check our excellent feedback profile

Shipping & Handling Policy

·        Our methods of shipping is USPS (1st Class, Priority Mail or Parcel Post) or UPS depending on total weight of items

·         We will determine the method of shipping

·     Optional shipping insurance is highly recommended.  We are not responsible for loss or damage by the carrier

·         No Local Pickups

·         PO Box, APO/FPO addresses are welcome

·        Shipping to Canada, APO/FPO addresses is slightly higher due to custom paperwork handling

·        We do combine shipping for Ink Cartridges.  Please request a combined invoice from us

·         Not all listings are offered combined S&H, please check the S&H policy in the listing for more details
Note: Once checkout has been completed, there will be no more combining of orders. No Exceptions
          Checkout only when you have made all your bids


Here's how combined shipping works.
If you have questions or unsure about the S&H, please ask first then bid on the items.  Email us at sales@cwmediapro.com

Example (1)	Shipping for item A is $6.95.  Shipping for item B is $6.95.  Discounted shipping (about 50% off) for item B will be $3.50. - You will pay S&H of $6.95 + $3.50 = $10.45
Example (2)	Shipping for item A is $8.95.  Shipping for item B is $6.95.  Discounted shipping (about 50% off) for item B will be $3.50. - You will pay S&H of $8.95 + $3.50 = $12.45

Payment Policy

·         We accept Paypal, Cashier's Check and Money Order

·        We can also accept credit cards (Visa & MasterCard) on our website.

·       Please email us for secure web link to submit payment information if you prefer this option

·        All orders shipped to Illinois address is required to pay 7.50% sales tax. No Exceptions!

·       Payment Address:

·   CW Media Pro

·   13400 S. Route 59 STE 116 #170

·      Plainfield, IL 60585

·       We do not accept non-US Bank issued credit cards

Return Policy

·        Original receipt is required for all returns, exchanges and warranty

·       Please send email and get a RMA before returning items

·       Compatible inkjet cartridges can be exchanged or refunded within 30 days of shipping if you are not satisfy

·        All factory packaging must be returned with the cartridges 

·     Customer is responsible for shipping charges and risk of loss on all returning shipments.

·         All S&H are not refundable.

Other Information

·        In order to combine orders, please email us after you have win all the listings

·        After checkout is completed, you will not be able to combine additional orders

·       Combine shipping is only limited to the auctions listed under the EBay ID:  cwmediapro

·        We only ship to shipping address that you input during checkout

·       We are not responsible for wrong or undeliverable address

·       Please do not send separate email stating a different shipping address, be sure to have the correct address when checking out

·       Buyer will be responsible for additional shipping cost in the case of wrong or undeliverable address

·       To improve our business efficiency, appropriate automatic feedback will be left for our customers after feedback is left for us. No Exceptions