We have been eBay members since 2001 and opened our online store in 2002. Our goal is to provide to you new, genuine authentic quality products at great prices while providing the best possible customer service that we possibly can. We hope that your experience with us is a positive one. We have tried to compile a list of most frequently asked questions for you as follows.

The time between when we receive your payment and when we ship the item(s) out is generally within 1 business day (but this is not absolutely guaranteed). In general we ship via United States Postal Service Priority Mail with Delivery Confirmation (but this is subject to our choice per our discretion). We generally email you after the item(s) are shipped so that we can let you know your order is on its way. Please keep in mind that Delivery Confirmation is not a true tracking system and it is not unusual for there to be no information about the package on the USPS website until the package reaches the destination post office.

We can usually do this but we consider this on a case by case basis and ask that you email us first for price quotes and availability of this service. Please do not hit the Buy it Now button and/or pay with PayPal and then ask if a faster shipping method is available in your case. This may delay your order from that point.

Selecting eyewear over the internet without having any idea of the product is extremely difficult. Our eBay store is more for people who already know what they like, are familiar with a particular model number and need a replacement pair. We try our best to put as much size information about a particular model as possible however this is only a guideline for comparison purposes and is not meant to guarantee fit. It is almost impossible to tell a particular person what particular model would fit them best even if they tell us they are small, large, etc., as there is such a vast variation in face shapes, nose sizes, cheek sizes, ear placement, etc. and this can affect the fit as well. Also, we try our best to make the images we place on eBay corresponding to a particular model be as accurate as possible, but this sometimes can be difficult to have a 3-dimensional object appear exactly the way you would see it in person look the same in a 2-dimensional picture. Shapes and sizes may not be what you expect them to be, colors may vary from a picture as compared to real life, etc. We therefore usually advise people to go to their local retail store that sells sunglasses and look at and handle and try different models on (and we would then recommend buying from that store then if you did find a pair that fit you and like them as that is the right thing to do if that store was kind enough to help you). Then in the future if you need a replacement of a particular model that would be a good time to buy from us. We are not trying to discourage sales. We are just trying to make it more likely that someone will be happy with buying one of our products.

It is very difficult to purchase eyewear over the internet if you do not already know that you like a particular optical product. If you are not already sure if you like a particular model or not, it would be best to try it on at a local retail optical store in your area. If you then decide you like a particular model, it really would be the right thing to do to purchase the item from that optical store since they spent the time and did the work in helping you to find the item that worked for you. Then, in the future, if you decide to purchase more of the same item, that would then be a more fair time to consider purchasing the item on the internet such as from Cyberspecs (for example if you lose the pair, just want another one, etc.). We are not trying to discourage sales but the larger the percentage of our sales that go to customers who already know they like the product, the less return issues we have and then the more reasonable we can keep our prices. Nevertheless, we want you to have a properly fitting frame, a frame that you like cosmetically, and one with the type of lens color and tint that will meet your needs. Therefore we do accept returns but only with the following conditions. We can only accept returns on saleable merchandise (that is, once items are used and/or damaged we cannot accept them back) or in the rare instance that we made a mistake and sent you the wrong item (but it still can not be returned if has been used and/or damaged) or a defective item (but it still can not be returned if has been used and/or damaged) (and note that we do try very hard to make sure that mistakes do not happen and that you do not receive a defective item). Therefore, as soon as you receive a shipment from us, unpack your glasses but please do not remove any stickers or discard any materials that came with them (including but not limited to all boxes, cases, cloths, straps, baggies, cards, paperwork, etc.). Look carefully at the item(s) we sent and make sure that you received the correct item and check for any possible defects. IF YOU BELIEVE THERE IS ANY DISCREPANCY IN YOUR ORDER OR THE ITEM IS NOT OTHERWISE AS DESCRIBED OR YOU BELIEVE IT TO BE DEFECTIVE DO NOT TRY ON OR WEAR THE GLASSES AND PLEASE NOTIFY US IMMEDIATELY BY EMAIL AND DESCRIBE THE SITUATION TO US. If you believe the item(s) are correct, now try the glasses on indoors to check how they fit and look in the mirror to make sure they look good cosmetically on you but do not keep them on for more than a couple of minutes during this process. Then step outside only very briefly (about 1-2 minutes) on a sunny day (except for glasses advertised to be used at night regarding which the same procedure should be performed at night) and check the darkness of the lens to make sure you and your eyes feel comfortable with the color of the tint and the darkness/level of tint (especially if you purchased a photochromic lensee the individual product descriptions for such products for more information). If you are not certain that you will be completely satisfied after performing the above very brief tests, you should immediately contact us by email to ask for a return authorization number and tell us that you want to return the item and describe why. DO NOT USE OR WEAR THEM ANY LONGER AFTER THE VERY BRIEF TESTS ABOVE AS OTHERWISE WE CAN NO LONGER ACCEPT THEM BACK FROM YOU IF YOU LATER DECIDE YOU ARE NOT HAPPY WITH THEM AS WE CANNOT ACCEPT BACK USED PRODUCTS. IF YOU HAVE ANY ISSUES WITH THE EYEWEAR BEYOND THIS POINT YOU WILL HAVE TO GO THROUGH THE MANUFACTURER OF THE EYEWEAR AS PER EACH MANUFACTURER WARRANTY. If you have any questions regarding manufacturer warranties please email us for assistance. If after you receive a return authorization number from us, please ship the item(s) back to us as follows. We must receive the item(s) back repackaged exactly the way you received them including but not limited to being shipped in the same shipping box we shipped it to you in and securely taped with packaging tape (not Scotch tape, not masking tape, not duct tape, etc.) and clearly display the item(s) return authorization number you received from us on the outside of the shipping package. Note also that you can substitute a similar corrugated cardboard box if the original shipping box is not still in good shape but do not use any other type of container for shipping including but not limited to do NOT use an envelope (not even a padded envelope), nor other soft packaging, nor use the optical item(s) manufacturer box for the shipping box as such must instead be inside a corrugated cardboard shipping box; not following these specifications may cause us to refuse the delivery and/or may result in no refund being issued because such may result in damage to the item(s), etc. and such package must be packed with all original packaging materials and you must include all stickers, baggies, cloths, straps, cords, cases, item(s) box(es), frame(s), lenses, straps, pouch(es), and paperwork and all of such must be in pristine, unused, undamaged condition. All items must be received within 30 days of the purchase date. If these conditions are not met they will not be accepted for return and will be shipped back to you (and unfortunately you will be charged for such return shipping in addition to the shipping/handling charges that are non-refundable as discussed below). If they are acceptable for return, we will either exchange them for another pair (if applicable such as they had a manufacturer defect and you wanted to exchange them, etc.) or issue you a refund. All accepted (requirements for acceptance as explained in this return policy) returns are subject to a 10% restocking fee at our discretion (we sometimes waive this fee at our discretionspecially when the reason for the return is our fault per our discretionor example if we sent you something other than what you ordered). In case of exchange you will be responsible for shipping and handling costs of the new pair being shipped to you (unless the reason for the exchange is our fault per our discretionor example if we sent you something other than what you ordered). For either exchanges or returns you will not be refunded the shipping and handling costs from the original sale nor the shipping costs that you had to incur shipping them back to us (unless the reason for the exchange is our fault per our discretionor example if we sent you something other than what you ordered). In addition, we suggest that you return ship using insurance.

In the case of refund (please see above), you will be issued a refund in the same form of payment you used for the original purchase (minus the fees explained above) if it is accepted for return (as above). This credit will usually be issued in no more than 10 business days after the day the item was received. In the case of exchange (please see above), we will ship you the exchange item/s as soon as we have such available. If such item does not become available within a reasonable time frame, we will notify you of such and give you the option of a refund or substitution of another product at that time.