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Trade-in Terms & Conditions
Dallas Golf reserves the right, at its discretion, to
revise these Terms and Conditions of Use at any time
by updating this posting. Please check these terms periodically
for changes. Your continued use of the Web site following
the posting of changes to these terms will mean you
accept those changes and that they apply to you. These
Terms and Conditions of Use apply to every Web site
maintained by Dallas Golf and its corporate subsidiaries.
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Trade-in Payment
Upon receipt of your traded-in golf clubs, we will inspect
the items for accuracy and damage. Once the shipment
is verified, we will send payment within 48 hours. Select
the payment method that works best for you at checkout.
Payments are made by check, paypal, or Dallas Golf Gift
Credit.
What is "CREDIT"?
We offer a 15% Bonus if you accept your trade-in credit
in the form of a Dallas Golf Gift Credit. We'll save
your trade-in value on file, and the next time you make
a purchase from Dallas Golf on eBay, you can use the
credit to pay for your purchase.
You will only be issued your trade-in credit AFTER you
complete your eBay purchase and we receive your golf
clubs. Note: All trade-in values are in US Dollars.
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Trade-in Club Condition
All clubs must meet a minimum condition standard in
order to be accepted for trade-in. By committing to
trade-in your club, you certify that your club meets
our condition guidelines. Clubs received that do not
meet our minimum condition guidelines are subject to
be returned at your expense. Always ask yourself "What
would I rate this item if I were the buyer?"
Clubs with the following defects will not be
accepted:
-Dented metal woods
-Metal woods with significant "sky-marks"
or "pop-up marks" on the crown
-Irons or wedges with grooves worn more than 50% smooth
-Any clubs with cracked or bent shafts
-Any clubs with cracked or badly scratched heads
-Wedges with excessive sole wear or dings from rocks
or cart paths
-Any clubs with chrome damage
-Shafts with excessive bag wear or paint scratches
-Ping woods with aftermarket re-shaft work are not accepted
unless the work was done by Ping.
If a club is deemed unfit for resale, we reserve the
right to refuse it and return it to you, or make you
an offer based on the circumstances. We will email
you with an explanation of why your club has been
refused and offer you the appropriate value based
on the condition.
Prices are subject to change without notice.
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Disclaimer
Any trade-in transaction will take place off eBay
at DallasGolf's checkout and is not covered by the
rules and regulations within eBay.
Information regarding a trade-in offer is being displayed
to you as part of a pilot test being conducted by
Dallas Golf in conjunction with eBay's Advanced Solutions
Program. If you are the winning bidder of this listing,
you will also be given additional information about
the opportunity available to you on the Dallas Golf
website that will permit you to trade-in your used
golf clubs to Dallas Golf in exchange for a price
that Dallas Golf determines in accordance with the
user agreement posted by Dallas Golf on its website.
Dallas Golf, its website, services and products are
separate from eBay and are not endorsed by eBay.
Please note that eBay's User Agreement, privacy and
other policies (including but not limited to eBay's
buyer protection program) apply only to your purchase
of items listed on the eBay Site. Any trade-in transaction
you choose to conduct with Dallas Golf will be subject
to Dallas Golf's user agreement and privacy policy
as posted on the Dallas Golf website, not eBay's.
For more information regarding the eBay Advanced Solutions
Program or this particular trade-in test, you may
send an e-mail to either golf@ebay.com or developersprogram@ebay.com.
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Shipping & Sales Tax for PURCHASES
Trade-in shipments to Dallas Golf are PRE-PAID. You
are only charged shipping charges on the purchases you
make. Sales Tax is applicable in the following states:
Texas.
CANADIAN BUYERS: Flat Rate FedEx Express
Shipments are $35. Winners who purchase multiple items
may be charged an adjusted shipment rate up to $10 per
additional item. Dallas Golf is not responsible for
Duties and Taxes. You may be expected to pay additional
fees, taxes and duties upon delivery of your item. Please
check with a local customs official for complete details.
INTERNATIONAL BUYERS: Dallas Golf is not responsible
for Duties and Taxes. You may be expected to pay additional
fees, taxes and duties upon delivery of your item. Please
check with a local customs official for complete details.
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Payment
We accept Paypal, Visa, Master Card, American Express,
Discover and money orders. Credit card payments made
by phone are subject to a $3.99 processing fee. Thank
you for paying online using Paypal or our Secure Checkout.
We do not participate in the eBay on-line escrow program,
nor do we accept personal checks under any circumstances.
To complete your purchase, please use the checkout link
provided. An email will also be sent to you immediately
following the close of the auction with a link to purchase
the item through our secure shopping cart. To avoid
potential processing delays, please use our checkout
link to complete your purchase. See the TRADE-IN PAYMENT
area for details on Trade-in Payments.
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Return Policy
Your satisfaction is 100% GUARANTEED when you purchase
a product from Dallas Golf. Whatever your situation,
we will work out a solution that is fair for both parties.
In any case, you are welcome to call M-F 8am to 5:30
pm and speak to a customer service representative regarding
returns. Here are some general guidelines regarding
returns and exchanges.
Merchandise purchased from Dallas Golf may be returned
within 15 days for a refund, less shipping charges,
under the following conditions:
- If the product is defective or breaks under normal
playing conditions.
- If the condition rating listed in the auction is
different from the condition you believe it should
have been rated.
Under the following conditions, Dallas Golf will pickup
the item you received via FedEx, and give you a full refund
against your original purchase:
- The item you received is not the item you bid on
and won in an auction.
- The item you received arrives broken or damaged
from the delivery process (e.g., a broken shaft).
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Return Policy
Your satisfaction is 100% GUARANTEED when you purchase
a product from Dallas Golf. Whatever your situation,
we will work out a solution that is fair for both parties.
In any case, you are welcome to call M-F 8am to 5:30
pm and speak to a customer service representative regarding
returns. Here are some general guidelines regarding
returns and exchanges.
Merchandise purchased from Dallas Golf may be returned
within 15 days for a refund, less shipping charges,
under the following conditions:
- If the product is defective or breaks under normal
playing conditions.
- If the condition rating listed in the auction is
different from the condition you believe it should
have been rated.
Under the following conditions, Dallas Golf will pickup
the item you received via FedEx, and give you a full refund
against your original purchase:
- The item you received is not the item you bid on
and won in an auction.
- The item you received arrives broken or damaged
from the delivery process (e.g., a broken shaft).
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Condition
Grading Information
What DG Says: "This is a new item. It has never
been used, refurbished, or modified".
What Customers Say: "I bought a new item from Dallas
Golf and they delivered"
What DG Says: "This is our highest grade for a
pre-owned item. Any time we refurbish an item, we bring
it to this condition rating. We buff, polish, and girnd
away the signs of use and our Certified Pre-Owned items
are the finest "used" clubs you can buy. We
hate to even rate them as used, because once we're done
with them, they are starting a second life! Learn more
about how we refurbish clubs here.
All Certified Pre-Owned Items carry our 48 hour inspection
guarantee and a one-year warranty."
What Customers Say: "Better than advertised",
"As good as it gets", and "I couldn't
tell it from a new one".
.
What DG Says: "This is not a new item, although
it may be difficult to tell apart from a new item without
very careful inspection. There may be signs of "shop
wear" or retail markings, but you'll find the condition
of this item to be to your liking. The item may have
been used for only a few times, or maybe not at all."
What Customers Say: "Excellent product.Thought
the club was new it looked so good".
What DG Says: "This item will show normal signs
of use, but not abuse. There may be cosmetic scratching
or wear to some part of the head or shaft, but overall
this item is ready to go to the course and will look
great in your bag."
What Customers Say: " NO Worries Here, clubs are
in GREAT condition, Trust these guys!"
What DG Says: "This item is heavily used, with
obvious scratches or nicks in the head or shaft (skymarks).
It is in perfectly good playable condition, but doesn't
meet our strict standards to be called anything other
than "Good". When someone asks "How's
it look?" we say, Its Good."
What Customers Say: "Great club for the Price."
What DG Says: "This item shows obvious signs of
abuse or neglect. Woods left out of the headcovers,
irons with worn out grooves, wedges with deep scratches
in the face or sole all fall into this category. If
you don't care about looks and just want performace,
you'll find a bargain here."
What Customers Say: " Fast shipping, good deal".
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Customer Service
Dallas Golf Company strives to provide an unrivaled
level of customer service. We offer a complete satisfaction
guarantee on all of our auction items and our staff
is always available to answer all of your inquiries.
Call us toll-free at 1-800-955-9550 or email
us and we will
get back to you shortly. |
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