I began my career in decorative lighting in 1990 and have experience in product design, merchandising and manufacturing for companies selling to the largest home center chains in the U.S. I have since opened my own lighting showroom and then began selling on eBay in July, 2004. I am very proud of the 100% feedback rating I have earned and the main reason for this is that my eBay shoppers recognize my excellent customer service. Here are the many reasons:

• I personally send you a thank you email and confirmation of receipt of payment.
• Every order shipping from my PA warehouse ships by Federal Express ground in no more than 2 business days.
• Every order shipping from my CA warehouse ships by UPS ground in no more than 4 business days.
• The tracking number and delivery date is provided to you upon shipping.
• Shipping insurance is included with every purchase.
• I only quote fixed rate shipping fees so there are no surprises at the time you checkout and pay.
• I want you to be satisfied with your purchase so I stand by every transaction and have a very fair return/exchange policy.
• I answer questions submitted to me the same day as received.
• On rare occasions my shipper may damage your purchase in-transit. I stock extra glass and parts for every item I sell and I ship these replacements to you free of charge.

It has been a pleasure serving the eBay community and I would like to thank each and every one of my customers. I also want to guarantee that your shopping experience with Day-Lites has been pleasant and that my staff and I are here at your service. Don't forget to check back often to review our new listings!

Jack Day, day-liteslighting