I won - Now what
happens?
| DEALTREE will send
you an email instructing you how to pay for the auction and specifying the grand total.
The email is sent to the email address on file with ebay for your userid - So make sure you
check that email account. |
I
have not received the email yet what can I do?
| If the
auction has just ended or you used buy-it-now, you can checkout using the "CLICK
HERE TO CHECKOUT" link in the middle of the auction listing description.
Our automatic emails can sometimes take up to 2 hours to be sent after the auction end.
If you have not received our email after 24 hours, please Click
Here to send us a message to look into your order. |
How do I pay for an
Auction?
| You can pay for your order
using VISA, MASTERCARD, or PAYPAL. |
|
What Payment Methods
do we accept?
| We
accept Visa or Mastercard - Or you can pay using PAYPAL
All payments must come from a USA Based account.
PAYPAL payments should go to auctions@dealtree.com |
Do you ship to Canada,
Alaska, or Hawaii?
| We do not ship outside the
continental USA (lower 48 states)
We do not ship to Canada, Alaska, or Hawaii at this time |
Can
you combine multiple shipments to reduce the cost of shipping and handling?
| Other
than Dutch Auctions or Bundles - we do not offer combined shipping. Since we ship
each item on a separate invoice, and items may ship from multiple warehouses we cannot easily
combine multiple orders. |
| Can I pickup my order?
| Many items are shipped
from 3rd party warehouses in other locations so will-call orders are not be available. |
What
warranty is offered for this item
| Since we sell both new and used items, we cannot guarantee that any item has a manufacturer warranty, Although many items that are advertised as NEW or Factory Sealed may be still be under the manufacturer original warranty - If this is the case, please contact the manufacturer first, if an item requires service. All other items are sold AS-Advertised, with no warranty.
Dealtree guarantees the item you purchase is in the condition advertised in the
listing, or you may return it for replacement.
Dealtree cannot offer refunds unless a replacement is not available. We do not
refund the cost of shipping and handling.
If you are not happy with the condition of the item you receive from us we will make a
reasonable attempt to make it right with you. - We want repeat customers!
Read Dealtree's complete warranty and return policies HERE |
When
will you leave me feedback?
| Every day
at about 7:00am Pacific time, we will automatically leave positive feedback in response
to all the positive feedback we receive. |
Is
the item you have compatible with my particular system?
|
In most
cases - all we can confirm is that the manufacturer part number matches the item, and that the
description is provided for this item by the manufacturer. We are unable to confirm
compatibility, or specific technical question about the item, since we are not the
manufacturer.
All the information we about the item is contained in the listing. |
I bid on an item but
changed my mind - can I cancel my bid?
|
If the auction has already
ended you cannot cancel your bid. Please read eBay's
information on bid retractions |
| Can I
phone Dealtree?
| We
encourage you to use email
for all communication so we have a record on file.
We are open Monday to Friday 8:30am to 4:30pm
for live help or other contact info Click Here |
| I have another question
| Please Click
Here to ask a question. If the question is about a specific item, we will need the item
number, or the Dealtree invoice number. We attempt to answer all questions within 1
business day. |
