Andy & Deb Mowery aka debnroo

Wilson, V.P. Trust & Safety

Sunshine, VP Customer Service

WHERE IT ALL BEGAN

Defining debnroo, inc. traditionally, we are a privately owned retail seller of Home, Garden, and Pet products. With numbers like over $500k in sales in 2003, 200+% annual growth, and over 6000 positive feedbacks per year, we start to sound like the product of a good plan. In reality, it is more often a mix of evolution, revolution, and survival.

Ask eBayers about their past, present, and future and the answers will undoubtedly change year after year. Rather than earning a flaky reputation, we become adaptable. eBay product acquisition methods often define our business better than our balance sheet. Our story is typical, yet unique.

Deb and I met in 1987 in college, and by 1997, we had left Corporate America in frustration. By 1999, we had chosen self-employment as our path to freedom. My dad, Jim Mowery, asked us to help him sell antiques from his large store on eBay in late 1999. You can see his account on eBay by clicking this link - penndutchman1

After 3 months, we realized: 1) eBay could fill seasonal sales droughts of our first business; 2) It was going to take MUCH longer to teach Jim. In hindsight, we were simply hooked. We named our business "weauction4you.com", and planned to eventually open a retail store offering consignment services.

CONTINUED . . . (Click Here)

If you have won or are bidding on one of our auctions, you will need the below payment information to complete the auction transaction.

1. EBAY CHECKOUT: PLEASE use eBay Checkout: Once you have won an auction or used Buy It Now to make your purchase, you can use eBay Checkout to send your Paypal payment, or to confirm your mailed form of payment.

If you are purchasing more than one item, eBay Checkout now automatically combines those purchases. However, you may still need to manually add Sales Tax if you are outside of Colorado, and the shipment is intra-state (shipping from the same state to the shipping destination state. If you need assistance with eBay Checkout or Paypal, you can call Paypal at 888-221-1161.

2. MAILED PAYMENTS: If you are mailing a payment to us, please send to the following address:

debnroo, inc.
1350 Bubbling Brook Court
Ft. Collins, CO 80521

eBay no longer allows us to advertise on the listing that we accept your mailed payments, but if you have checked here, you know that we will accept payment from those who do not have or use credit cards.

3. REQUIRED PAYMENT INFORMATION: You MUST include the following with your payment:

• Your eBay (or other site) ITEM NUMBER & EBAY ID. If you do not include this, it may delay or even prevent your shipment. NO ITEM NUMBER & EBAY ID - NO SHIPMENT!
• The TITLE of the listing
• YOUR official e-mail address for the venue you bought from (important if you have multiple e-mail addresses).
• A separate 8-1/2" x 11" piece of paper (mailed payments only) with your eBay number, name, shipping address, and request for insurance (if applicable). The easiest way is to print page 1 of 1 of our payment information e-mail.
• Your SHIPPING ADDRESS AND all relevant INSTRUCTIONS - information sent separately by any other method may not be included or coordinated with your shipment. Shipments sent via Paypal requesting shipment to an UNCONFIRMED ADDRESS may be delayed if suspicious of fraud or other concerns. Please only used CONFIRMED ADDRESSES with your Paypal payment to avoid all delays.
• CHOICE OF CARRIER. All items will be sent via the default carrier if no other indication is made, WITH THE PAYMENT. If you are NOT shipping via the default carrier, your carrier choice MUST be included with your payment. It will not be divined from the amount you send, and cannot be coordinated from emails sent separately.
• The CORRECT TOTAL AMOUNT must be sent with the payment. Failure to send the correct total amount may result in delays to your shipment until the Balance Due is paid, and overpayments will only result in an automatic refund of the overage if it exceeds $1.00. Refunds for less than this amount will only be sent upon request.
• Sales Tax of 2.9% if you live in Colorado

• Sales Tax of 3.9% if you live in Larimer County, Colorado

• Sales Tax appropriate for the state where the item ships from, if not from our Colorado warehouse.
  

4A. ACCEPTED PAYMENT OPTIONS: We accept only the following forms of payment:

• Pay us immediately with Paypal using the Paypal Button at the end of eBay Checkout, OR access paypal by initiating payment through My eBay. NEVER USED PAYPAL - CLICK HERE TO SIGN UP FOR AN ACCOUNT!
  

• Personal/Business Check - held until cleared for those with less than 10 positive feedbacks, or negative feedbacks.
• Money Order (Postal, Bank, etc.)
• Postal Money Order
• Cashier's Check

4B. PAYMENT METHODS WE DO NOT ACCEPT: We do not accept the following forms of payment:

• Billpoint/eBay Payment Services
• C2IT (Citigroup's new service)
• Cash (International customers OK for transactions under $25 - AT YOUR OWN RISK)
• Clickbank
• eGold
• Payingfast
• Propay
• Western Union Moneyzap
• Yahoo PayDirect
• ANY BANK WIRE TRANSFERS OF ANY KIND

5. INSURANCE: Insurance Terms

• Please add $1.50* for each $50 of coverage you want via USPS.
• Buyer assumes ALL risk for damage or lost shipments if insurance is not taken for USPS shipments.
• International shipments are not insured. The buyer assumes all risk of loss and/or damage.

Insurance Claims:

• If your item is lost or damaged, refunds will NOT be given prior to payment on the claim by USPS
• A claim MUST be filed with USPS as soon as possible. If damaged, you can file immediately. If lost, you must wait until 30 days after shipment.
• A LOST shipment requires a written statement from the buyer confirming the item was not delivered. An ORIGINAL signature is required.
• USPS will not pay a claim on a lost item for at least 30 days, and up to 45 days.
• Our refund will not exceed the USPS payment on a claim.

Uninsured Claims:

• Shipments sent uninsured via USPS cannot be refunded for any reason. Buyer takes full responsibility for damage and/or loss.
• If shipment is not received within 30 days, we will file a document with USPS to have your shipment traced. Traced shipments receive one report, only after an additional 30 days. Many are found, but tracing is not a guarantee of recovery of a lost or delayed shipment.

International Claims

• Shipments to International destinations cannot be traced and claims cannot be filed until 60 days after shipment.
• Due to new US security measures, shipments of certain items may be delayed in Customs, and may arrive significantly after the standard delivery period quoted by USPS. We cannot provide refunds, additional shipments, or any other relief until the USPS process has been exhausted.
• When possible, we will use Endicia Insurance, which will allow for expedited claim process outside of USPS
• Shipments sent via Global Express Mail and have tracking will have an expedited process for handling lost or damaged packages. If you do not choose this method, you must wait for the USPS process to complete.

6. ORDER PROCESSING: Payment Processing and Shipment Processing Details

• We process payments Monday through Friday, except on Holidays.
• NO SHIPPING on US Government Holidays (if the post office is closed, we can't ship). Please see our Holiday Shipping notice for exact dates we cannot ship.
  
• Payment Confirmation e-mails are sent when we process a payment. That is your receipt. We do NOT include a paper invoice (save the trees!). Additional copies can be sent upon request.
• If the Item Number is NOT sent with a payment, we may not be able to ship your payment. We will attempt e-mail contact if you have provided that information with your payment, but we will not call or fax. We will not be held responsible for delays if you do not follow our protocol above.
• Pre-Sale & Out-of-Stock: In some cases, we sell items that are currently out of stock. As distributors, we get regular shipments, and your order will be filled when the manufacturer restocks our supply. Advertisements usually have specific delivery date information, and Payment Confirmation emails will confirm expected delivery dates. If payment is not received within 72 hours of close of listing, shipping may be delayed beyond date advertised on listing.
• Your SHIPPING ADDRESS AND all relevant INSTRUCTIONS - information sent separately by any other method may not be included or coordinated with your shipment. Shipments sent via Paypal requesting shipment to an UNCONFIRMED ADDRESS may be delayed if suspicious of fraud or other concerns. Please only used CONFIRMED ADDRESSES with your Paypal payment to avoid all delays.
• CHOICE OF CARRIER. All items will be sent via the default carrier if no other indication is made, WITH THE PAYMENT. If you are NOT shipping via the default carrier, your carrier choice MUST be included with your payment. It will not be divined from the amount you send, and cannot be coordinated from emails sent separately.
• The CORRECT TOTAL AMOUNT must be sent with the payment. Failure to send the correct total amount may result in delays to your shipment until the Balance Due is paid, and overpayments will only result in an automatic refund of the overage if it exceeds $1.00. Refunds for less than this amount will only be sent upon request.
  
  Please send an e-mail to us at debnroo@debnroo.com and give us your shipping address and payment method immediately after the auction closes so that we may prepare your shipment. If you fill out this information at eBay Checkout, this is not necessary.

SHIPPING & HANDLING INFORMATION

• We GLADLY ship to PO Boxes (USPS only)
• We ship to ALL International Customers
• We offer International Tracked Shipments via Global Express Mail
  
• We ship to Military APO, FPO, etc.
• UPS Tracking Numbers Emailed Promptly
• USPS Tracking Numbers (when available) Emailed Promptly

USPS or UPS Shipping: Your Choice!

See our S&H rates below - customized to your US delivery zone. PO Box, Hawaii, Alaska, US Territory, APO/FPO and International shipments are welcomed.

The Delivery Status Window is provided on every debnroo advertisement to give you the most accurate estimate of the date of shipment. If "in stock", we normally ship within 1 business day of receipt of payment. Please see our About Me page for Shipping Holidays.

If a "ship by" date is shown, we are currently out of stock, but anticipate shipping by the date shown. We will confirm the shipping date when we process your payment, and inform you via email if there are any changes to the shipping date.

TYPICAL CONSUMER PRODUCT PARCEL PACKAGING

For most other items, we use corrugated cardboard boxes to ship items. The boxes are normally similar to the size of the item, however in certain circumstances, we may choose to double-box the item. Fragile items are packed with newspaper, bubble-wrap, or eco-peanuts, whichever is appropriate.

Some larger consumer products* are shipped in their original packaging, and the shipping label is affixed directly to the packaging. If this presents any issues (if it is a gift, for instance), we do have additional packaging options available. Please add $5.00 per package if you need to protect the manufacturer's packaging.

* Littermaid LM900, Littermaid LM950, Littermaid LME5000/5500/9000/9000MB, LMT100 Tent, and some Ergo Systems AutoPetoOasis/Feeder products.

Shipments to outside of the U.S.

We gladly ship around the world. Most items can be shipped, but there are several countries with size restrictions making it impossible to ship certain items. If you cannot obtain a rate through the shipping calculator, this is most likely the reason.

Shipments to Puerto Rico

Shipments to Puerto Rico are not included in ANY offer on eBay that says "free shipping". Shipping to PR is available via USPS services for some items, but may not be possible at all if the warehouse we are using does not use USPS. Some items may be shipped via UPS, but again this depends on the specific warehouse for the item being purchased. Please contact us before purchasing if you do not see a rate in the Shipping Calculator.

Shipments to Hawaii and Alaska

In most cases, items can only be shipped via USPS Priority Mail or First Class Mail. We will not ship via Parcel Post - no exceptions. For some items, UPS shipping is available, but often it is significantly more expensive than USPS. Please contact us before making a purchase commitment if you need UPS shipping.

Shipments to APO/FPO

Items may only be shipped via USPS, and there may be significant restrictions if the host country does not permit the item you have purchased to be shipped to that country.

A. You can follow the manufacturer's instructions for getting a replacment directly from them. It requires sending in small parts (differs depending on the model), and a copy of your receipt via US Mail. They will then send out a replacement to you.

We will reimburse you for any expenses. They are guaranteed to always be in stock on the model you purchased. This is the best and most efficient way to handle your defect.

B. You can ship the same parts to our warehouse, but you must include on a full 8-1/2 x 11" sheet of paper the customer number given to you by the manufacturer, the employee name and employee number of the person you spoke with, and your RMA# from our site. Please use our automated Returns Center to obtain your RMA#. Your envelope to us must include the RMA# in order to have your return processed quickly.

If we are out of stock on the model you have purchased, you must either wait for it to come back in stock, or we can send a subsitute model with your approval.

SHIPPING HOLIDAY NOTICE

Shipping Holidays through January, 2010*

We will not be shipping on the following days:

Monday, October 12 (Columbus Day)
Wednesday, November 12 (Veteran's Day)
Thursday & Friday, November 25-26 (Thanksgiving)
Friday, December 25 (Christmas)
Friday, January 1 (New Years Day)

Limited Phone Customer Support

Thursday & Friday, November 25-26 (Thanksgiving)
Friday, December 25 (Christmas)
Friday, January 1 (New Years Day)

We apologize for any inconvenience this may cause.

If you have special shipping needs (such as the use of 3rd Day, 2nd Day, or Next Day services), please call or email us for a quote. We can also ship via USPS Priority and Express services, if requested.

If you have an emergency, and you need to reach us during this time, you may call us at our office (970) 416-6300.

* 12/17 is the last "safe" day to have items delivered via UPS Ground to desintations within the Lower 48 US

Some items shipped after 12/17 may arrive in time, but it entirely depends on your location, and the location of the warehouse for that specific item (not all items ship from the same warehouse). If you have any concerns, please email us prior to making your purchase commitment on eBay so that we can give you proper guidance.

All Warranty Service issues are handled directly by the manufacturer, including any manufacturer defects. Buyer acknowledges, by purchasing, that defects are not the fault of the seller, and that the manufacturer's warranty service procedure is the sole remedy for the unlikely occurrence.

Buyer agrees to hold debnroo, inc. harmless for any loss, damage, or inconvenience that occurs as a result of seeking Warranty Service on any product we sell. Buyer also agrees not to threaten, harass, or use feedback extortion to circumvent the Warranty Service process designed, maintained, and serviced directly by the manufacturer.

If you have any questions or concerns regarding Warranty Service, please send them to us via email prior to making your purchase on eBay. We will not commit to, entertain, or negotiate alternate procedures, including, but not limited to taking back defective product at our location. We will only accept unopened, unused product at our location.

If you are of the mindset that a retailer should take back defective product directly, like a brick & mortar store, then you should buy from a brick & mortar store which provides that type of service. We make no express or implied intention of providing this type of service.

Making a purchase on eBay is a contractual agreement by which you are obligated to the terms and conditions we publish. Our Return Policy is part of the terms and conditions of an eBay transaction, and applies directly to Warranty Service procedure.

Please see warranty information included with your product. In some cases, online registration may be available and necessary before submitting a warranty claim. We do not facilitate or participate in warranty claims.

We promise to be helpful and courteous should you have any difficulties in obtaining Warranty Service, but we will not entertain returns or refunds for items that require Warranty Service and our outside of our Return Policy.