UPCOMING SHIPPING HOLIDAYS: September
1 (Labor Day) Welcome
to our About Me page! Please
use the navigation above, or scroll below to find the information you are looking
for. More information is available on our website, so please feel free to take
a look. We now sell on two IDs
on eBay, debnroo and debnroo-outlet. Visit
BOTH of our eBay Stores! ORIGINAL
weauction4you
NEW!
debnroo-outlet On this
ID (debnroo), we sell only Brand New Brand Name products. We offer many of these
items as Buy It Now auctions, but our complete inventory is always available in
our eBay
Store. Our eBay Store features custom categories for your browsing pleasure,
as well as a Search Engine that searches our eBay Store exclusively. On
our other ID (debnroo-outlet), you will find deals on older discontinued models
(but still new), overstock/liquidation, as well as customer returns from our debnroo
ID. We will also have special deals on some Brand New products. We
are always happy to answer your email and phone inquiries. And, if you know how
to use AOL Instant Messenger (AIM), we can be found as "debnroo". If
you have any question about our products, policies, or about a transaction, we
will be happy to answer your email inquiry promptly. And, if you should have any
questions that require immediate attention, please call us at (970) 416-6300 9
AM - 9 PM Mountain Time. We will be glad to assist you."
-Deb and Roo
You
can now call us on Skype! 
Get Skype and call me for
free.
Platinum
Power Sellers | 
Members Since 2003 |
Need to Translate our Advertisements from English?
CLICK HERE for a Free Translation |
Need to Translate our
Advertisements from English? CLICK
HERE for Free Translation |
| June,
2008 | DEBNROO
ATTEND EBAY LIVE |
| Andy
attended eBay Live for just one day this year to support PeSA's
Educational Pavillion and encourage eBay sellers who have not yet embraced
multi-channel eCommerce to do so in face of dwindling demand on eBay. It is obviousl
that eBay has not yet found a solution to the exodus of demand to other sites,
and it is crucial for sellers to set up shop elsewhere in the meantime. PeSA
has tremendous resources, and the value of interacting with other successful sellers
to learn how to successfully manage this new ecommerce enviroronment is priceless.
So, the offer to join PeSA for just $1 for 90 days was more than a bargain - it
was a steal. |
| April,
2008 | DEBNROO
RELAUNCH DEBNROO.COM |
| As
many eBay members are aware, the days of a retailer being an "eBay Business"
have long since passed. When you go to eBay events, managers and executives alike
repeat the mantra that eBay should just be a part of a retail business' spectrum
of sales channels. Heck, they will even help you expand and promote your business
off eBay. It is a far cry from the days when eBay would punish sellers for taking
business elsewhere. In 2005,
we moved our website to eBay's ProStores in order to provide our buyers with a
portal for doing business directly with us, using our eBay catalog as the backbone
of content. While the tools, pricing, and support were all a good match for us
at that time, we have simply outgrown the platform. We
are re-launching our website in April, and it will serve as a hub for our buyer
experience. Initially, functionality will be limited to offering our complete
catalog of products. But, soon it will also be a place where buyers can track
their orders, process their own returns, and do many other things not possible
on the old platform. It will also
facilitate International buyers for the first time, give us the ability to create
logical and functional promotions and merchandising programs, and facilitate other
payments systems from Google and Amazon. We aim to enhance the experience for
all of our buyers, both on and off eBay. And, we appreciate your input as we build
out our new site. Come visit us
at www.debnroo.com |
| January
28-30, 2008 | DEBNROO
ATTEND EBAY ECOMMERCE FORUM
WASHINGTON, D.C.
| |
We were invited, once again, to the eBay
eCommerce Forum in Washington, DC, along with 225 other top eBay Sellers. The
annual conference usually gathers top sellers to interact with eBay managers and
executives to collaborate on ecommerce issues, but this year was unique. Besides
the normal agenda, this was actually an introduction of the new executives who
are sweeping into their positions in 2008. While
input is always welcomed, the dramatic changes made to eBay's business model in
2008 created an opportunity to gather sellers in what is essentially a 3-day focus
group. Emotions were definitely running high at the event, but it was a very productive
and pleasant event overall. While
we disagree with many of the decisions eBay has made this time around, there was
a distinct difference in tone regarding how the executives and managers approached
this event. While they always listen, it seemed that all were aware that no matter
what, they would have to correct their course later in 2008. So, the input given
by attendees was crucial to begin planning for those course corrections. You
can hear some of the input we made during sessions if you watch the recorded webcasts
- CLICK
HERE The bottom line is that
while we have very real concerns about the effects of changes that have been announced,
we do see a different attitude from eBay people, and a recognition that major
changes need to be made to the site. We continue to work with eBay to provide
a better experience for all eBay members, and appreciate any input you send to
us. |
| October
5, 2007 | DEBNROO
MOVE TO NEW HOME/OFFICE |
| After
7 years in the house that we grew this business from our garage, we have moved
to a new house (just 3 blocks away) that better serves our personal and business
needs. It was constructed between June 1and October 5, and we documented the process
in our blog at http://1350bubblingbrookcourt.blogspot.com
. As a result, we have now
changed our payment address. Although mail is being forwarded from the old address,
it can cause a delay of up to a week. Please note the change when sending your
mailed payment. debnroo,
inc.
1350 Bubbling Brook Court
Ft. Collins, CO 80521 |
| July
14-17 , 2006 | DEBNROO
GO TO SAN FRANCISCO, SANTA ROSA, AND HEALDSBURG, CA |
| We
were invited to a wedding for for our friends Mike & Elizabeth near Santa
Rosa on 7/16/06. Since July 17 is our wedding anniversary, we decided to make
our first trip to Wine Country to celebrate both events. First,
we vistited our friends Darren and Dax who just moved to San Francisco. Darren
just took a marketing position with Esurance
, which was a perfect fit. Both Darren and Dax are avid comic book collectors,
and the current Esurance advertising campaign is based on comicbook-like characters.
So, it was a perfect fit. We
visited their house in the Castro neighborhood, and went out for dinner at the
famous Cliff House restaurant. It was a beautiful sunset dinner overlooking the
ocean. See pictures HERE. |
| July
1-10, 2006 | DEBNROO
GO TO CHICAGO |
| We
attended the wedding of a friend at Holy
Name Cathedral on July 1, and decided to make a 10-day trip to visit family
and friends in the Chicago Area. The wedding was amazingly beautiful, and the
receiption (held at the Hyatt
Regency) was extravagant, to say the least. We
also managed to get tickets (thanks to Jim & Kathy Mowery) to the famed Cubs-Sox
game on July 2. For those who don't know, Andy grew up on the North Side and is
a Sox Fan, and Deb was born on the South Side (grew up in Naperville), and is
a Cubs Fan. With 28 runs scored in the game, there was plenty of excitement. On
July 6, we celebrated Andy's 39th Birthday in Milwaukee at SummerFest.
We saw Ratdog and The
String Cheese Incident at the Marcus
Amphitheater. It was a wonderful show, and if you want to listen, you can
download
it HERE. The rest of the week
was spent having family parties at both the Mowery's and Misevich's. Overall,
a great roadtrip to Chicago. |
| June.
13-15, 2006 | DEBNROO
ATTEND EBAY LIVE IN LAS VEGAS |
|
debnroo at eBay Live 2006
|
We attended eBay
Live in Las Vegas, NV June 13-15, 2006. It was an exciting event, and Andy
helped out our friends at Prosper.com
in their booth. Andy's Parents, Jim & Kathy Mowery (penndutchman1) were also
there for the event. The event drew over 15,000
people to the Mandalay Bay
Convention Center, and you literally could not see or do it all in the 3 days
provided. There were seminars, forums, and many many booths from service providers
for the industry. As usual, Andy stood up and
asked many questions of eBay Executives and Managers at the event, and pressed
for answers and solutions to issues that sellers confront daily. Many eBay employees
reached out, and gave us the impression that they were willing to not only listen,
but act on our suggestions. The night life
was obviously exciting, and we enjoyed great food and a little gaming. The week
was capped off with the PeSA
Poker Challenge raising
money for a Charity in New Orleans. Roo
consulted Prosper
CEO Chris Larsen on the walk over to the tournament (he had never played before),
and Chris ended up making it to the final table. Poker Pros offered guidance,
and the whole event was filled with fun and laughter. Jim Mowery (Andy's Dad)
even won a smaller game that followed the main event. See
more pictures on our webshots page - CLICK
HERE |
| MAR.
3, 2006 | DEBNROO
EXPAND WAREHOUSE TO 3000 SQFT. |
| Thanks to a timely
loan from Prosper.com, we have been able to acquire and additional 1500 square
feet of warehouse space in our industrial warehouse park, and will now have a
total of 3000 square feet. The
new space becomes available to us April 1, and along with new 9ft high shelving
we have installed in the warehouse, we will now be able to expand our product
offerings extensively. Look for more items on our site soon! |
| FEB.
21, 2006 | DEBNROO
BECOME PROSPER.COM
FOUNDING GROUP LEADERS |
| 
Deb
and Andy have become Founding Group Leaders at Prosper.com
- a new person-to-person lending site. Members of the site can Lend or Borrow
funds up to $25,000, and the Group concept allows members of groups to get lower
interest rates than individual members. We
are very enthusiastic about this site. It provides a safe environment for borrowing
and lending, it gives entrepenuers very quick and easy access to unsecured micro-loans
without paperwork and headaches, it gives borrowers with credit issues and/or
no credit the ability to borrow funds, and it also creates an environment for
socially responsible activities. We believe
in the model so strongly, that we took out one of the first loans (#64 on the
site, ever) on the site to grow our business in 2006. We got a great rate, and
the whole process took less than 10 days from creating the listing to getting
the cash in our bank account. CLICK
HERE to see that listing. We have formed
a Group (Friends of debnroo) on the site, and we are currently taking applications
for membership in our group. We strongly encourage those who are online entrepenuers
to join the group. CLICK
HERE to see our Group Page, and feel free to apply for membership! ***LATE
NEWS***
Andy will be appearing on TV in March in an interview about our first
loan from Prosper.com. It was taped on February 28 at debnroo's warehouse, and
will by syndicated to mostly CBS local stations. |
| JAN.
17, 2006 |
DEBNROO AT EBAY'S ECOMMERCE FORUM |
| 
debnroo at the 2006 eBay eCommerce Forum
Meg's Presentation
|
Deb and Andy were one of a select group of about 350
eBay Top Sellers to be invited to San Jose, CA to participate in eBay's eCommerce
Forum. It was an all-expenses trip (you don't get those often from eBay!), and
we thoroughly enjoyed ourselves. The forum
consisted of many seminar and round table discussions on a wide variety of topics
related to eBay and eCommerce in general. In addition, there was ample time to
meet with many executives and managers from eBay to talk about topics that affect
our business, as well as the eBay community. We are extremely grateful for the
opportunity. As well as having access to all
of the people at eBay, it was great to see all of our fellow Professional eBay
Sellers. It is amazing how open and sharing our fellow sellers are, and how willing
they are to share their experiences, best practices, and technical knowledge.
The value of getting together, face-to-face, with other eBay members is something
that you have to experience to understand. There
were plenty of PESA (Professional eBay Seller Alliance) members in attendance,
and it was great to see familiar faces from that group. We
also appreciated the open town-hall discussion attended by eBay's top Executives
including Bill Cobb (President, eBay North America) and Meg Whitman (CEO). The
frank and open discussion on many topics was obviously appreciated by many. We
even got to talk with Meg about her new purchase of the Skyline Guest Ranch in
Telluride, CO. It is just a few miles from where we started our business, and
where we hope to spend much more time in the future. 
Bill Cobb, Meg Whitman & other eBay Execs
|
| JUL. 25-31, 2005
| ROO
GOES TO ALASKA |
| JUL.
15, 2005 | DEBNROO
OFFER FREE GMAIL INVITATIONS |
| We began
using Gmail in April, 2005, and have found that it is the best email system we
have ever used. Not only does it handle the tidal wave of spam/spoof emails we
receive daily, but it's searchability makes sorting and filing a thing of the
past. We think that everyone should consider
Gmail to replace their current email system, especially if you are an eBay Seller.
At this time, the only way to get a Gmail
address is to get an invitation. We think this system is so good that we will
send anyone who is interested an invitation up on request. Just email us at debnroo@gmail.com,
and put "SEND ME A GMAIL INVITE" in the Subject. We will get an invitation
out to you as quick as possible. |
| JUL.
1, 2005 |
DEBNROO OPEN NEW WAREHOUSE! |
| Well,
after starting out our business in a 600sqft Condo in Telluride, CO, we moved
to Ft. Collins to expand our business. When our house and garage could no longer
hold all of our stuff, we moved it all to a subcontractor's location in Berthoud,
CO. Now, as our business heads into it's 6th
year, we have moved to an even larger warehouse, back in Ft. Collins. Our new
location is at 1413 E. Olive Court, Unit D. With both office space and warehouse
space, it should give us room to grow for another year or so. Our plans after
that include building our own facility! With
the new location also comes some other changes - WE CAN
NOW ACCEPT PICK-UPS AGAIN! |
| JUN.
18-21, 2005 |
DEBNROO AT TELLURIDE BLUEGRASS |
| We went
to the Telluride Bluegrass
Festival again this year, and had a great time. The
weather was simply beautiful the whole weekend, and we enjoyed keeping up with
our eBay business AT the festival with the FREE Wireless Internet Access provided
by Planet Bluegrass. Nothing like answering emails from your tarp at the festival. We
got to see lots of our old friends who have lived, or still live in Telluride.
This town is nuts, our kind of place. Whenever we go, we
never want to leave. See pics of our adventure by CLICKING
HERE. OR
HERE |
| May
1-8, 2005 |
DEBNROO IN MEXICO |
| Our
friends, Jen and Steve got married in Akumal, QR Mexico, and we spent a week in
Playa del Carmen and Akumal for the festivities. Of
course, running an eBay business from the road is a challenge. But, trying to
keep up while out of the U.S., and on literally the edge of Internet Connectivity
required some creativity and resourcefulness, to say the least. The
first 5 days of the trip, we stayed at The
Blue Parrot, in Playa del Carmen, which not only had amazing accomodations
and views, but a solid DSL Internet connection. It not only allowed us to answer
emails and process orders back at our warehouse, but we were able to keep up with
phone communications using Skype We
took over 1100 pictures of the trip, including day trips to Cozumel and Xel-Ha.
To get to Cozumel we took a ferry, and we did a scooter
tour of the island. At Xel-Ha we swam
with dolphins! You can see all the pictures
from our trip in our Webshots
Album. Enjoy! |
| APR
9, 2005 |
DEBNROO IN CHICAGO |
| NOV. 22, 2004 |
Andy is quoted in the Coloradoan |
| Ventures
in eBay
Trading assistants help
people sell their stuff
By Sara
Reed
Published by THE COLORADOAN
EXCERPT FROM ARTICLE
But what about those
non-techno savvy eBay users who have goods to sell? Or those who don't have the
time or interest needed to run an auction? That's
where eBay trading assistants come in, said Andy Mowery, who has been selling
items on eBay since 1999, including many on consignment. Mowery has been featured
in the New York Times, as well as the book "eBay PowerSeller Secrets: Insider
Tips from eBay's Most Successful Sellers," for which he also served as a
consultant. Trading assistants are companies
or individuals who sell items on eBay on a consignment basis for people who, for
whatever reason, can't do it themselves. These reasons, Mowery said, include lack
of technical skills and knowledge, lack of time or just plain laziness. "What
I've observed is that you have a great number of people who have woken up to the
opportunity (of eBay) but don't have the depth of knowledge of eBay," he
said. "You have to have a call to action (to sell on eBay). You've got something
valuable, but you have a reason for not selling it on eBay." |
| NOV. 19, 2004 |
DEBNROO are in the
"Hotseat" on TV's Life & Style Show
Aired on April, 11 2005
Re-Aired August 25, 2005 |
|
Here we are in front of our DRESSING ROOM
(got our names on it and everything!)
at Life & Style's TV Studios
in New York City.
Had a little time after
the show to take a
carriage ride through New York's Central Park
Click the images above to see the ridiculously
large limo they sent to take us to the show! |
Hosts,
Jules Asner, Cynthia Garret, Kimora Lee Simmons, & Lynn Koplitz interview
Deb and Andy in a show aired on April 11, 2005 and August
25, 2005. After
the New York Times article appeared, we received a call from one of the Producer's
Assistants at Sony Pictures TV to make an appearance on the show. It was on short
notice, and it was in November (our 2nd busiest month), but we did not hesitate
to accept the offer. It was Deb and
Andy's 2nd trips EVER to New York City. Deb had been there in 1996 for a wedding,
and Andy was there for an afternoon on business in 1998. Needless to say, with
just 48 hours in the Big Apple, we had no time to waste as tourists. What
was amazing is our ability to stay in contact with our customers using our Wireless
Dell Inspiron 5150 Laptops from the Mansfield Hotel. We managed to ship all orders
on Friday, Nov. 19th and Monday Nov. 22nd without a hitch. Thanks to all those
who wished us well in email responses while we were there. After
the show, we managed to get some famous NY Style Pizza, get some pictures of Times
Square, take a carriage ride around Central Park, have dinner at O'Grady's on
46th, see the Abba-based musical Mama Mia, and catch a band called Frequinox at
B.B. King's. In the tradition of the "City
That Never Sleeps", we did our best to stay awake for our entire trip to
New York City. Thanks for the great time NY,
we will be back! |
| OCT.
24, 2004 |
DEBNROO are featured in a New York Times Article
By
KATE MURPHY |
| 
Here we are in our OLD "warehouse".
It was in the NY Times Business Section Article Published on 10/24/04.
| EXCERPT FROM
ARTICLE "Rather than
studying trends, Andrew Mowery said that he and his wife, Deborah, of Fort Collins,
Colo., prefer to buy bulk quantities from manufacturers of things they want themselves.
Then they keep one and sell the rest. One of their most popular products is a
pet drinking fountain, which Mrs. Mowery had wanted for their cats. By following
this strategy, the couple, who sell mostly kitchen appliances, garden tools and
pet supplies under the user name debnroo, sold $518,000 worth of merchandise on
eBay last year and expect to exceed $800,000 this year. "More
than anything, we enjoy the lifestyle of working at home and for ourselves,"
Mr. Mowery said. "I can be negotiating a deal with a manufacturer while picking
beans in the garden." CLICK
HERE FOR COMPLETE ARTICLE |
| OCT.
1, 2004 |
DEBNROO Appear in eBay
PowerSeller Secrets
by Brad &
Debra Schepp,
Published by McGraw-Hill |
| Buy
it here:
CLICK HERE |
In May of 2004, Andy was contacted by authors Brad and
Debra Schepp regarding a new eBay selling guide they were writing. While the conversations
centered around product acquisition (Chapter 2), there were discussions about
a wide range of topics. While debnroo is credited throughout the book, there are
plenty of references to our experience on eBay that are generalized. In short,
we think it is the best guide for Sellers AND Buyers on the market. It has the
most comprehensive information (beyond navigation of the eBay site) including
help on how to really create a company, find products to sell, and then to perform
transactions. If you want to know how we do
what we do - BUY THIS BOOK! | |
Andy & Deb Mowery aka
debnroo | 
Wilson, V.P. Trust
& Safety | 
Sunshine, VP Customer
Service | WHERE
IT ALL BEGAN Defining debnroo, inc.
traditionally, we are a privately owned retail seller of Home, Garden, and Pet
products. With numbers like over $500k in sales in 2003, 200+% annual growth,
and over 6000 positive feedbacks per year, we start to sound like the product
of a good plan. In reality, it is more often a mix of evolution, revolution, and
survival. Ask eBayers about their
past, present, and future and the answers will undoubtedly change year after year.
Rather than earning a flaky reputation, we become adaptable. eBay product acquisition
methods often define our business better than our balance sheet. Our story is
typical, yet unique. Deb and
I met in 1987 in college, and by 1997, we had left Corporate America in frustration.
By 1999, we had chosen self-employment as our path to freedom. My dad, Jim Mowery,
asked us to help him sell antiques from his large store on eBay in late 1999.
You can see his account on eBay by clicking this link - penndutchman1 After
3 months, we realized: 1) eBay could fill seasonal sales droughts of our first
business; 2) It was going to take MUCH longer to teach Jim. In hindsight, we were
simply hooked. We named our business "weauction4you.com", and planned
to eventually open a retail store offering consignment services. CONTINUED
. . . (Click Here) |
If
you have won or are bidding on one of our auctions, you will need the below payment
information to complete the auction transaction. 1.
EBAY CHECKOUT: PLEASE use eBay Checkout: Once
you have won an auction or used Buy It Now to make your purchase, you can use
eBay Checkout to send your Paypal payment, or to confirm your mailed form of payment.
If you are purchasing more than one item,
eBay Checkout now automatically combines those purchases. However, you may still
need to manually adjust your S&H amount to match the amounts shown on the
chart in the listing for your Carrier and Zone. If you need assistance with eBay
Checkout or Paypal, you can use our eBay
Checkout Help Page, or call Paypal at 888-221-1161. If
you are mailing a payment, instructions are included in eBay Checkout, in our
Winning Buyer Notice email, and in the next step below. 2.
MAILED PAYMENTS: If you are mailing a payment to us, please send to the following
address:
debnroo,
inc.
1350 Bubbling Brook Court
Ft. Collins, CO 80521 3.
REQUIRED PAYMENT INFORMATION: You MUST include the following with your payment: 4A.
ACCEPTED PAYMENT OPTIONS: We accept only the following forms of payment:
- For Visa/Mastercard/Amex/Discover
transactions we accept both Paypal and Payment By Phone - our e-mail address for
Paypal payments is debnroo@gmail.com.
-
- Personal/Business
Check - held until cleared for those with less than 10 positive feedbacks, or
negative feedbacks.
- Money Order (Postal,
Bank, etc.)
- Postal Money Order
- Cashier's
Check
- Bidpay (Auctionpayments.com) MUST BE
PRE-APPROVED BEFORE SENDING!
4B.
PAYMENT METHODS WE DO NOT ACCEPT: We do not accept the following forms
of payment: - Billpoint/eBay
Payment Services
- C2IT (Citigroup's new service)
- Cash
(International customers OK for transactions under $25 - AT YOUR OWN RISK)
- Clickbank
- eGold
- Payingfast
- Propay
- Western
Union Moneyzap
- Yahoo PayDirect
- ANY
BANK WIRE TRANSFERS OF ANY KIND
5.
INSURANCE: Insurance Terms - Please
add $1.50* for each $50 of coverage you want.
- Buyer
assumes ALL risk for damage or lost shipments if insurance is not taken.
- Insurance
for Canadian and other non-US shipments is either more expensive or not available.
Please see the USPS Website
for more info.
- If you send US insurance amounts
for a non-US shipment, your item will be shipped uninsured.
- UPS
shipments include Insurance.
Insurance
Claims: - If your item is lost or damaged,
refunds will NOT be given prior to payment on the claim by USPS
- A
claim MUST be filed with USPS as soon as possible. If damaged, you can file immediately.
If lost, you must wait until 30 days after shipment.
- A
LOST shipment requires a written statement from the buyer confirming the item
was not delivered. An ORIGINAL signature is required.
- USPS
will not pay a claim on a lost item for at least 30 days, and up to 45 days.
- Our
refund will not exceed the USPS payment on a claim.
Uninsured
Claims: - Shipments sent uninsured via
USPS cannot be refunded for any reason. Buyer takes full responsibility for damage
and/or loss.
- If shipment is not received
within 30 days, we will file a document with USPS to have your shipment traced.
Traced shipments receive one report, only after an additional 30 days. Many are
found, but tracing is not a guarantee of recovery of a lost or delayed shipment.
International
Claims - Shipments to International destinations
cannot be traced and claims cannot be filed until 60 days after shipment.
- Due
to new US security measures, shipments of certain items may be delayed in Customs,
and may arrive significantly after the standard delivery period quoted by USPS.
We cannot provide refunds, additional shipments, or any other relief until the
USPS process has been exhausted.
- When possible,
we will use Endicia Insurance, which will allow for expedited claim process outside
of USPS
- Shipments sent via Global Express
Mail and have tracking will have an expedited process for handling lost or damaged
packages. If you do not choose this method, you must wait for the USPS process
to complete.
6.
ORDER PROCESSING: Payment Processing and Shipment Processing Details
- We process payments Monday through Friday, except on
Holidays.
- NO SHIPPING on US Government Holidays
(if the post office is closed, we can't ship). Please see our Holiday Shipping
notice for exact dates we cannot ship.
- Payment
Confirmation e-mails are sent when we process a payment. That is your receipt.
We do NOT include a paper invoice (save the trees!). Additional copies can be
sent upon request.
- If the Item Number is
NOT sent with a payment, we may not be able to ship your payment. We will attempt
e-mail contact if you have provided that information with your payment, but we
will not call or fax. We will not be held responsible for delays if you do not
follow our protocol above.
- Pre-Sale &
Out-of-Stock: In some cases, we sell items that are currently out of stock. As
distributors, we get regular shipments, and your order will be filled when the
manufacturer restocks our supply. Advertisements usually have specific delivery
date information, and Payment Confirmation emails will confirm expected delivery
dates. If payment is not received within 72 hours of close of listing, shipping
may be delayed beyond date advertised on listing.
- Your
SHIPPING ADDRESS AND all relevant INSTRUCTIONS - information sent separately by
any other method may not be included or coordinated with your shipment. Shipments
sent via Paypal requesting shipment to an UNCONFIRMED ADDRESS may be delayed if
suspicious of fraud or other concerns. Please only used CONFIRMED ADDRESSES with
your Paypal payment to avoid all delays.
- CHOICE
OF CARRIER. All items will be sent via the default carrier if no other indication
is made, WITH THE PAYMENT. If you are NOT shipping via the default carrier, your
carrier choice MUST be included with your payment. It will not be divined from
the amount you send, and cannot be coordinated from emails sent separately.
- The
CORRECT TOTAL AMOUNT must be sent with the payment. Failure to send the correct
total amount may result in delays to your shipment until the Balance Due is paid,
and overpayments will only result in an automatic refund of the overage if it
exceeds $1.00. Refunds for less than this amount will only be sent upon request.
Please send an e-mail to us at debnroo@debnroo.com
and give us your shipping address and payment method immediately after the auction
closes so that we may prepare your shipment. If you fill out this information
at eBay Checkout, this is not necessary. |
shipping
& handling information | SHIPPING
& HANDLING INFORMATION - We
GLADLY ship to PO Boxes (USPS only)
- We
ship to ALL International Customers
- We offer
International Tracked Shipments via Global Express Mail
- We
ship to Military APO, FPO, etc.
- UPS
Tracking Numbers Emailed Promptly
- USPS
Tracking Numbers (when available) Emailed Promptly
USPS
or UPS Shipping: Your Choice! See
our S&H rates below - customized to your US delivery zone. PO Box, Hawaii,
Alaska, US Territory, APO/FPO and International shipments are welcomed.
The Delivery Status Window is provided
on every debnroo advertisement to give you the most accurate estimate of the date
of shipment. If "in stock", we normally ship within 1 business day of
receipt of payment. Please see our About
Me page for Shipping Holidays. If
a "ship by" date is shown, we are currently out of stock, but anticipate
shipping by the date shown. We will confirm the shipping date when we process
your payment, and inform you via email if there are any changes to the shipping
date. TYPICAL
CONSUMER PRODUCT PARCEL PACKAGING
For most other items, we use corrugated cardboard
boxes to ship items. The boxes are normally similar to the size of the item, however
in certain circumstances, we may choose to double-box the item. Fragile items
are packed with newspaper, bubble-wrap, or eco-peanuts, whichever is appropriate.
Some larger consumer products*
are shipped in their original packaging, and the shipping label is affixed
directly to the packaging. If this presents any issues (if it is a gift,
for instance), we do have additional packaging options available. Please add $5.00
per package if you need to protect the manufacturer's packaging. *
Littermaid LM900, Littermaid LM950, LMR200 Waste Receptacles (24-count), LMT100
Tent, LE900 Leaf Eater, and some AutoPetoOasis/Feeder products. Shipments
to outside of the U.S.
We
gladly ship around the world. Our posted shipping rates on our auctions are for
US Shipments and many have rates for Canada and the UK (Great Britain). Please
check the listing first. If you need international shipping rates, please email
us for a quote BEFORE bidding or clicking Buy It Now. |
Our
S&H Map as it appears on some of our advertisements.
 |
| How
to use this chart |
| We are in the process of converting
many of our listings to eBay Shipping Calculators. Until the conversion is complete,
you will still see flat-rate shipping based upon this Multi-Zone Chart. On
selected auctions where the package is heavier, we can provide more accurate S&H
rates by using the above 4-Zone chart. The auctions where this is applicable will
have a table with the corresponding rates for UPS and USPS. Some
eBay sellers only give you one flat rate for the entire United States, even though
there can be big differences in cost. We have created this system to match the
UPS system so that you only pay the S&H to your location - not some destination
farther away. Just another reason to choose our auctions. |
If
you are returning product to us, please send to the following address: debnroo,
inc. shipping department
1413 E. Olive Court
Unit D
Fort Collins,
CO 80524 ALL RETURNS
MUST HAVE PRIOR AUTHORIZATION BEFORE SHIPPING TO US!
SATISFACTION IS GUARANTEED
We guarantee that you will be satisfied with
your transaction with us. If you have any concerns with your order or the product
received, please contact us by email or phone, and the issue will be resolved
as quickly as possible. We have been in business for 8 years on eBay, and have
served over 70,000 unique customers on over $4 Million worth of product during
that time. ORDER
CANCELLATIONS Be careful when
bidding or buying on eBay. Once you click Buy It Now, you have committed to purchasing
from the seller, and the seller is charged significant eBay fees, some of which
are non-refundable. Orders can be cancelled using the Mutual
Agreement Form . Please make sure that you want to complete your transaction
before clicking Buy It Now. Please do NOT click Buy It Now to verify the S&H
amount - it is calculated near the bottom of the listing. NO
HASSLE 1-2-3 RETURN POLICY This
is the return policy for all products purchased from debnroo, unless otherwise
noted on a specific listing. Your Satisfaction is GUARANTEED. If you need to return
your purchase to us, we will take it back and give you a refund.
Just
follow these three easy steps: 1.
Contact us by email for Return Merchandise Authorization 2.
Ship the item back to us with the RMA# on the Shipping Label 3.
Receive your refund RETURN
POLICY DETAILS - Return
Merchandise Authorization (RMA) required - no exceptions.
- All
items can be returned within 30 days from the date of purchase
- DOA
- Dead On Arrival
- EXCEPTION:
Automatic Litter Box Policy
Return
Merchandise Authorization (RMA) If
you decide the product you have purchased is not for you or your pet, please contact
within 30 days of the date of purchase (date you sent payment), and we will give
you Return Merchandise Authorization. We need to do this so that our warehouse
knows what to do with the return when it comes back. Help us handle these efficiently,
and we can keep our costs low for all of our buyers! Unopened
or Unused Unopened and unused
items may be returned for a full refund. Return shipping cost is the responsiblity
of the buyer (must be shipped back via UPS Ground). Buyer must contact us prior
to return shipping for a Return Merchandise Authorization number (RMA#). Damaged
or Missing Parts If there
is damage to the product or missing accessories a restocking fee (no more than
25%) may be applied. A restocking fee is rare, but if the item has been used in
a way that has left marks, or there are parts missing (including original packing
materials), we cannot resell the item for it's full value. The best way to avoid
these fees is to keep all original boxes and packing materials, and return the
item the way it was shipped to you. DOA
- Dead On Arrival Please understand
that, from time to time, a defect occurs at the factory, and that we can't tell
when one of these will be shipped. Call or email us, and we will schedule a replacement
as quickly as possible. Please make sure to keep all accessories and packing materials,
including the retail box we ship in. We will email a return shipping label immediately,
and your replacement will be shipped to you once we have confirmation that the
defective item is on the way back to us. EXCEPTION:
Automatic Litter Box Policy Unfortunately,
our return policy on Automatic Litter Boxes from Littermaid or Purrforma is unique
and more restrictive. We cannot accept USED litter boxes
at our warehouse UNDER ANY CIRCUMSTANCES. Once you have broken the
seal on the rake, your sole means for obtaining a replacement for a defect is
via the manufacturer's Warranty Service. We will ONLY accept UNUSED and UNOPENED
returns for this product type, and there are absolutely no exceptions to this
policy. WARRANTY
SERVICE We do understand
that the item you have purchased from us may have a defect that was not noticed,
or did not develop until shortly after you began using the product. Each product
we offer is fully backed by the manufacturers we represent, and we will assist
you as much as possible in getting Warranty Service from the manufacturer. However,
we do not provide parts, repair, or replacement directly under any circumstances. All
Warranty Service issues are handled directly by the manufacturer,
including any manufacturer defects. All buyers acknowledge, by purchasing this
item from us on this venue, that defects are not the fault of the seller, and
that the manufacturer's warranty service procedure is the sole remedy for the
unlikely occurrence.
|
| SHIPPING
HOLIDAY NOTICE Shipping
Holidays through September, 2008* We
will not be shipping on the following days:
Monday, September 1 Labor Day
Limited
Phone Customer Support
Thursday-Sunday, August 28
thru September 1-Labor Day Weekend
We
apologize for any inconvenience this may cause. If
you have special shipping needs (such as the use of 3rd Day, 2nd Day, or Next
Day services), please call or email us for a quote. We can also ship via USPS
Priority and Express services, if requested. If
you have an emergency, and you need to reach us during this time, you may call
us at our office (970) 416-6300 or our cell at (970) 310-5296.
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| All
Warranty Service issues are handled directly by the manufacturer, including any
manufacturer defects. Buyer acknowledges, by purchasing, that defects are not
the fault of the seller, and that the manufacturer's warranty service procedure
is the sole remedy for the unlikely occurrence. Buyer
agrees to hold debnroo, inc. harmless for any loss, damage, or inconvenience that
occurs as a result of seeking Warranty Service on any product we sell. Buyer also
agrees not to threaten, harass, or use feedback extortion to circumvent the Warranty
Service process designed, maintained, and serviced directly by the manufacturer.
If you have any questions or concerns regarding
Warranty Service, please send them to us via email prior to making your purchase
on eBay. We will not commit to, entertain, or negotiate alternate procedures,
including, but not limited to taking back defective product at our location. We
will only accept unopened, unused product at our location. If
you are of the mindset that a retailer should take back defective product directly,
like a brick & mortar store, then you should buy from a brick & mortar store which
provides that type of service. We make no express or implied intention of providing
this type of service. Making a purchase on eBay
is a contractual agreement by which you are obligated to the terms and conditions
we publish. Our Return Policy is part of the terms and conditions of an eBay transaction,
and applies directly to Warranty Service procedure. Please
see warranty information included with your product. In some cases, online registration
may be available and necessary before submitting a warranty claim. We do not facilitate
or participate in warranty claims. We promise
to be helpful and courteous should you have any difficulties in obtaining Warranty
Service, but we will not entertain returns or refunds for items that require Warranty
Service and our outside of our Return Policy. |
| MAIN
OFFICE: Hours: 9am - 9pm MST
(-7 GMT)
debnroo, inc.
1350 Bubbling Brook Court
Fort Collins, CO
80521-1128
Phone (970) 416-6300
Fax (970) 416-6800
Cell (970) 310-5296
email: debnroo@gmail.com
AIM - debnroo | SHIPPING
OFFICE: Hours: 11am-5pm MST
debnroo, inc.
1413 E. Olive Ct.
Unit D
Fort Collins, CO 80524
Phone (970) 484-3388
email: debnroo@gmail.com
AIM - debnrooshipping
| |
| frequently
asked questions (FAQ) |
| We
accept Credit Cards through Paypal, and we accept Money Orders, Cashier's Checks,
and your Personal Check.
We can also take your credit card payment by phone! CLICK
HERE
for more details
about payment to us on this listing Paypal
FAQ 1. Do you take credit
cards over the phone? Yes,
we accept credit cards via Paypal - the most secure payment method available via
online payment methods AND by their new Virtual Terminal which allows us to take
payments by phone. Please see our About
Me page for complete payment terms and conditions. 2.
How do I adjust my S&H to match the chart above? When
you click Buy It Now, you will be asked to confirm the purchase price and S&H.
If you are not in the default Zone or not using the default Carrier, you will
need to add or subtract the difference in S&H. Please see our eBay
Checkout Help for more assistance. 3.
What if I need this shipped Internationally? In
most cases, you will need to email us
for a quote. Please be advised that duties may be charged by your country, and
that they are not included in our quote, nor can we predict if they will be charged,
or the amount. Please contact your local authorities for more info. 4.
How do I pay for more than one item (i.e. combined purchases)? eBay
Checkout now allows you to easily combine multiple purchases from our auctions
or from our eBay Store. In most cases, once you have clicked Buy It Now or Pay
Now, eBay will show you all of the items bought/won from us, and will give you
a combined total. S&H is computed by using the highest amount, plus the "additional
amount" for extra items. The additional amount is shown in each listing,
just below the grid with our S&H rates. You
will also generally see the purchases automatically combined in your My eBay page
for Items Won. If you are purchasing more than 3 items from us at a time, the
automated S&H rates may be higher than necessary because of the way automation
works in eBay Checkout. Please write to us for a custom quote or adjusted invoice. 5.
Can I call Paypal if I have questions? Yes,
they can be reached toll free (US only) at 888-221-1161.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
*COLORADO CUSTOMERS: Please include Sales Tax manually and enter it on Paypal's
site on the Insurance line - 2.9% times the Final Value Amount (3.9% in Larimer
County). | Unlike
other eBay Sellers We ship ANYWHERE
on Earth!* And we gladly accept
your
thru Paypal
*Unless restricted by size of package because of
USPS regulations to your country | |
|
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