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Contact Us |
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Click Here to ask a question about this
listing.
Please contact us for
any additional information you may require at directdiamond@gmail.com
Most questions are answered within a few hours, but please allow up
to 24 hours for an answer due to holidays and peak business hours.
You can reach us, toll free, at
1-877-297-GOLD (4653) |
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Payment Information |
We accept the following payment types:
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PayPal (PayPal
ID: directdiamond@gmail.com)
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Visa
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MasterCard
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American Express
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Money Order
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Cashier's Check
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International Money Order
Texas Residents pay 8.25%
sales Tax.
Ring Sizing: Each ring or band sizing will be
additional $20. Some of our items may only be sized to
certain amount due to special Diamond/Gold setting. If you
have any questions or concerns regarding the sizing of an
item, please feel free to contact us.
PayPal Transactions: It is vital that you have your
address confirmed with PayPal prior to making your payment.
It is our policy to only ship to confirmed addresses.
If you have any questions on confirming your address, please
contact PayPal at 1-888-221-1161.
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Shipping Information
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| Item(s) will be shipped
and sized within
1 business day of a cleared payment under normal
circumstances. You will be notified immediately if there are any
delays in regards to your order. We are not responsible for any
customs fees or duty taxes as these are the buyer's responsibility.
Any shipments made to PO Box addresses are made at the full
responsibility of the buyer. If your payment is made through
PayPal, you must have a confirmed address prior to making your
payment or we can not ship the item. Please contact PayPal with
any questions on confirming your address.
Look Below to see shipping charges:
Domestic Shipping: |
Cost: |
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First Class (5-7 days) |
$5.00 |
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Express (3 days) |
$18.00 |
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Overnight (1 day) |
$35.00 |
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International Shipping: |
Cost: |
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Flat Rate |
$35.00 |
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Additional Items will be shipped FREE of charge.
Shipping Insurance is optional for
domestic orders and required for International orders.
Insurance will be charged $1.00
for every $100.00. |
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Refund Policy |
After receiving
your item, please contact us immediately if your unsatisfied
with your purchase. Refunds and exchanges are only
accepted within 72 hours of receiving it. The item must be
in it's original condition and not modified or worn. After
we receive your return or exchange, we will examine the item,
and grant your return or exchange, if the proper criteria is
met. The value of the refund or exchange consists of the
price paid for the item, minus any shipping and sizing charges.
We reserve the right to deny any return or exchange if we feel
our policy is being taken advantage of.
Customer service is
extremely important to us, so we ask for your cooperation.
If you have questions or concerns with your order, we ask that
you contact us as soon as possible. We, like you, would
like to resolve any matter as soon as possible.
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Terms of Sale |
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We have been an established
manufacturer,
importer & wholesaler for over a decade and we take pride in
our highly level of customer service. The item listed above
has been honestly described and the information is 100% true.
We reserve the right to cancel or deny any sale if we feel an
item as been described or listed in error. By placing a
bid, offer, or purchase on our item(s), you agree to our
policies as well as a legally binding contract to purchase said
item(s). If you are not certain
about our policies or item description, please contact us prior to bidding or placing your offer. In most
cases questions are answered within a few hours during business hours
and within 24 hours during weekends and holidays. |
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