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01. If I place my order today, when will it ship?
Most in-stock orders will be processed and shipped within 2-4 business days (excludes weekend and holidays). We also offer rush delivery shipping. For Rush Delivery Orders you must request a freight quote and your order must be submitted before 3:00pm ET for next day shipping.

If items in your order are out of stock we will notify you via email and ask if you would like to place the order on back order so that it ships the moment it arrives in stock. We try to keep our stock status up to date on the product page, but at times we can sell out unexpectedly.

02. What is your return policy?
All of our products sold through our online store are unconditionally guaranteed against freight damages and manufacturer defects. Therefore eliminating the need for returns.  See our Policies Page for more information on our Return Policies. 

03. What is your cancellation policy?
All orders are received at our order desk within 10 minutes from the time you place your order.  They are then sent through to our order processing centers quickly where the orders are packed and readied for shipping.  If your order has not yet been shipped, your order may be cancelled without penalties.  If your order has already been shipped, this would then fall under our Buyers Remorse Policy.

04. When is my credit card charged?
Orders are processed and sent to the shipping warehouse within 20 minutes.  However, the warehouse may take up to 24 hours to 5 days to process your order.  Which means, from the time they start picking your order, packing your order and arrange for freight pick up may take up to 5 days.  Once they pick your order and begin the preparations for shipping, your credit card is charged, although it may not get on the freight truck for several days.  Packing takes time as the warehouse takes special preparation to ensure that your order is not damaged in transport.  If you have ordered a product that is on back order, we will contact you to ask if you would like to continue with the order or cancel it.  If you wish to wait for the back order and have it ship when it becomes available, your credit card will not be billed until your order has been processed as outlined above.  Please consult shipping estimates on the above chart.

05. Can I order by phone?
Yes. Customer Service Agents are available to take your telephone order during normal business hours Mon - Friday 9:00a - 6:00p.  We accept Visa, Mastercard, and Discover Card.

06. Is it safe to place my order online with BNP Discounts Furniture Gallery?
Yes Absolutely! - online transactions are completely safe. We are using secure shopping cart provided by YAHOO with the latest encryption technology, 128-bit SSL, which secures your sensitive information before it ever reaches the internet.

07. Will I be notified if the product I ordered is out of stock?
Yes.  Although we try to keep stock status updated on our web-site, we may miss updating some products.  If an order has been placed for an item that is currently out of stock, you will be notified by one of our BNP Discounts Furniture Gallery representatives via email that the product is unavailable.  Your credit card will not be billed unless the product is in stock and processed for delivery.  You may also decide to have us place your order on back order status to have the product shipped when it becomes available.

08. Do you ship to PO, APO, and FPO boxes?
We can not ship to PO, APO and FPO boxes due to delivery regulations..

09. Do you ship to Canada, Hawaii or any other Countries outside the U.S.A?
No, we ship only to the lower 48 USA States.  We not currently ship to Hawaii or Canada.

10. I haven't received my order yet, has it been shipped?
We have posted estimated ship dates on the graph located above.   Please locate your product category at the top of this page to determine an estimated delivery time for the product you ordered.  If you have received a shipping confirmation email, then yes, your order has been shipped.

11. My tracking number isn’t working! Why?
Some of our products are shipped out of Canada and the updated tracking information will be delayed until the UPS freight truck reaches the main UPS hub in your city.  Your tracking information may say that your order has been picked up or billed, but tracking wont show up on the UPS tracking system until the trucks reaches your city's hub. Please allow 72 hours for the system to update.

12. What type of credit cards do you accept?
We accept VISA, MASTERCARD, DISCOVER and Paypal (Paypal cannot be accepted for Telephone Orders).

13. Do you have a price match guarantee?
Yes.  Please see our Price Match Guarantee policy for more details.

14. Do your furniture items require assembly?
Some of our products do require assembly and come complete with assembly booklets or instruction sheets with an 800 Assembly help line.  Products requiring assembly will be noted on the individual product page.  Most products require the use of simple household tools like screwdriver and hammer.

15. Are the photos and dimensions on your web-site an exact representation of the product?
We do our best to represent our products accurately.  All description and images come directly from the manufacturer.  However, please note that colors may vary from each individuals computer monitors based upon individual monitor settings.  We can offer more product images by request or fabric swatches of our bedding ensembles for a small fee of $4.00

16. Do you have a catalog with all of your products you can send me?
No.  To cut back on costs and be able to offer our products at discounted pricing, we do not offer printed catalogs.  However, you may view our complete line of products on our web-site.  If you cannot find a product that you are searching for, please contact us and we will be happy to show you where to find it on our web-site.  If it has not been added, we will happily add it at your request.

17. Is my order covered under warranty?
Yes.  All of our products are covered under manufacturer limited warranties against defects.  If your product has damages due to manufacturer defects or workmanship, please contact the manufacturer directly to resolve these issues.  All of our products are also covered against damages in freight. If you receive a product that has been damaged in shipping, send us an email immediately and we will send out your replacement parts. 

18. Do you charge a sales tax on your products?
No.  We never charge a sales tax.

19. Can I pick up a product from you locally?
No.  We ship direct from the manufacturers warehouses and we are not open to the local public. This policy enables us to offer lower pricing on all of our products, passing the savings on to our customers.

20. Can I get a product in a different color?
All color choices are available on the product page by using the pull down menu.

21. What if my order arrives damaged?
All of our products are covered against damages during shipping thus eliminating the need for product returns.  Contact our customer service department immediately to order your replacement part.  See our Damage Claims Policy for more information.

22. What is your Return Policy on Pet Products?
Unfortunately, due to strict health regulations we cannot accept returns on Pet furniture products.  Pet furniture consists of Pet Carriers, Dog Houses, Cat Scratching Posts and Pet Beds.  Once you place your pet into the Pet Carriers or on the Pet Scratching Post or other Pet Furniture, it is not returnable or exchangeable.  If your pet product arrives with proven manufacturer defects in workmanship or materials, you may apply for a Return Authorization Number and you must obtain a Return Authorization Number.  Products received without a Return Authorization Number will  NOT be accepted and will be returned to the customer at the customers expense.  If the pet product returned is proven that there are no defects in workmanship and or materials, there will be imposed a 20% restocking fee and all Shipping and Handling fees will be deducted from the customers refund.  No Exceptions.  Pet products purchased in closed and sealed packaging may be returned if the seal has not been broken and all documentation and original packaging are returned.  However the Buyers Remorse Policy applies with a penalty of the 20% restocking fee and all shipping and handling costs.

23. What materials are your products made of?
We carry a wide selection of products in various categories and product materials will be noted on each individual product page.  If a product is made of solid hardwoods, it will be noted.  Most of our lower priced RTA (Ready to Assemble) products are made of MDF materials.  Medium-density fiberboard (MDF or MDFB) which  is an engineered wood product formed by breaking down softwood into wood fibers, often in a defribrator, combining it with wax and resin, and forming panels by applying high temperature and pressure. It is a building material similar in application to plywood but made up of separated fibers, not wood veneers. It is denser than normal particle board.

24. I Ordered a Wood Swing Set - Will I have to help the driver off-load it from the truck?
This is a very heavy item and drivers usually arrive as a one person team.  The delivery person may require your assistance in unloading the order.

25. I ordered a Wood Swing Set - Can I get inside gated and two man delivery?
Any additional services, such as two-man delivery, inside delivery, lift gate, or address change are not included with delivery. The cost of these additional services varies from city to city. They usually cost between $35.00 and $150.00 extra. You may purchase these additional services directly from the freight carrier when delivery is scheduled. It is a good idea when you make your appointment, to have the freight company call you 30 to 45 minutes before delivery so as to avoid having to wait for the driver to show up.