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			Dream Land Deal


			Maintained by: dreamlanddeal( 9316)
			Dream Land Deal...Our Vision, Your Dream!

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Dream Land Investments

Dream Land Deal...Our Vision, Your Dream

dreamlanddeal Store

www.DreamLandDeal.com


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Working Hours:
Monday-Friday
11am-5pm
Excluding Weekends and Holidays. 877-643-6130 EXT 2

Internationals and Canadians there is a s/h calculator located in our ad, inserted by Ebay at the bottom right hand corner of the ad. Insert your zip codes and your s/h will be revealed. We also welcome all emails pertaining to the cost of shipping to your country. We only ship with USPS Priority Mail International, internationally and to Canada. This is to ensure that you get your item, fast and safely. We will not negotiate on this. It is a must if you purchase with us.
Custom forms

We will mark all custom forms truthfully according to the law. That means, we will mark the package as "merchandise" and we will mark the value as the bid price. This is not negotiable. For items that are prohibited and not prohibited in each country please go here:
Prohibited items

Shelf Pulls
Shelf Pulls were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g., from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.

Refurbished Items

Items that are listed refurbished are restored to specifications as stated in the auction by reputable refurbishing companies. These unused or used items have been returned for various reasons: Use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced if needed, by reputable refurbishing companies.

Manufacturer Refurbished
Manufacturer Refurbished products differ from other refurbished products because they are restored to the exact manufacturer specifications by the original manufacturer in a certified refurbishing center.

Resealed Packages:

These products are new, which means they have not been previously sold or used. In some cases they have been removed from their packaging for random testing or other purposes. Resealed products are checked to ensure that they function according to specifications and then repackaged and sealed.

Unlocked Phones
All of our unlocked GSM phones come from around the globe. As such, features and accessories may vary. Some require US adapters. In some cases, language needs to be reset to English from the default language through manual setting on the phone.

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Return Policy

You have a 7 days limited warranty from DreamLandDeal. DreamLandDeal is no longer responsible for your products, after the 7th day from the initial delivery of the product. You must contact the manufacturer directly understanding that most manufactures are out side the USA. We highly recommend you include the extended warranty at the time of your purchase for a complete coverage of your product for many years of worry free use only for pennys a day.

The return policy governs any purchase made through our DreamLandDeal. DreamLandDeal offers a 7 Days Return Policy for defective items from the date of arrival (DOA) at your location. Customer's returned item must meet the requirements stated below in order for us to accept it.
Customers must ship the product back within 3 business days.

For Item becomes defective beyond the 7 days of receipt, the customer will have to contact the manufacturer for further assistance. Buyer should be aware that merchandize sold at DreamLandDeal is parallel imported item, therefore it does not always come with a manufactur warranty. On most product, we do offer extensive warranty services. If this service is offered, it will indicate on the item's product page.

All returned items for refund are subject to a minimum 15% restocking fee (There will not be a restocking fee on defective items).
All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.
Customer should not adhere any labels or postage on the product's packaging. Package the manufactuers box into the shipping box it came in.
Before you return your items, you must contact us and receive a Return Merchandise Authorization Number (RMA). Any returns sent without a RMA number will not be accepted by DreamLandDeal.com . You, the customer, assume all responsibility for the package until it arrives at our office.
Please include the following information when returning an item:

Your RMA number on your invoice, Please Email us for your RMA number within 7 days
RMA Application for online retail customers. (We will supply this to you).
A copy of your original invoice with the RMA number (inside the shipping box).
A note stating the problem if you would like the return for replacement or exchange

We accept Paypal from USA buyers only with confirmed addresses. We will only ship to that confirmed address.

We accept International Money Orders in USD funds only from International buyers, including Canada.

We accept Money Orders in USD funds only from buyers with APO/FPO address.
Frequently Asked Questions
What is a shelf pull?
Shelf pull means it was pulled off a shelf in a retail store. It was then forwarded to a centralized warehouse and then to us.
Why don’t you consider shelf pulls new?
Shelf pulls are not considered new because they have been exposed to appreciable of customer contact. If, an item is new, we will make sure to put it as such.
Was the item a display?
It could have been. We can’t be sure if it was in or out of the box in the retail environment it came from.
Do you combine shipping?
Yes, we do combine shipping. You’d have to win each auction for us to combine the shipping. We can combine up to 4 items as long as they fit in the same box. Email us a list of the items you want combined and we’ll give you a total for shipping.
Why can you ship some items internationally and others not?
We can ship smaller items internationally. The Post Office, FedEx and UPS have size and weight requirements. If, it exceeds the size and weight requirement we cannot ship to your country. Email us and we will let you know.
Why do I have to pay Tax if I live in Texas?
We are required by law, to collect sales tax (8.25%) from all Texas residents. We have no choice in the matter.
Can I have the item shipped to a friend/relative,etc… address?
Yes, as long as you pay with that address. You can have up to 5 addresses on file with PayPal. You can delete and add as many times as you want. As, long as the address is the one that you pay with via PayPal, we’d be happy to ship there.
Why do I have to pay duties and taxes (for Internationals):
Each country has their own policies. You can check the policies of your country by going to your nearest customs department and inquiring. We cannot pay your taxes for you.
Why won’t you lower the value on the customs label (for Internationals)?
Marking the customs form to lower the value is considered falsifying government documents. It’s punishable by jail and/or fines. We will not do it.
Why do you need 3 business days to answer emails?
We get 500-1000 a day. We need the time to answer every single email in the order they were received. For faster service you can call us TOLL FREE at 1-877-643-6130 Mon-Fri 11am-5pm. If you don’t get a phone response keeps call in 10-15 minutes. It just means were on the other line with another customer.

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