• We offer an iron-clad 30-day Warranty.
• All items for sale are clearly marked as either "new," "return" or "returned," or "refurbished."  Please read the whole auction page carefully.
• We deliver excellent value with helpful and friendly customer service. We pride ourselves in fast delivery of goods anywhere in the world.
• We have been serving the eBay community since November 22, 2001.
• We also operate Dyelectrics Closeout, a specialist in sales of damaged goods, "as-is" goods, and goods for parts or repair.
• Sign up for our email newsletters by adding our eBay Store to your Favorites.
• At Dyelectrics, we all take pride in our work and the products we sell.

Except for new items, all units put up for sale on this website have been tested for functionality.  A close inspection also results in cosmetic evaluations. These are classified as follows:

• Store Returns: These are items that have been returned to the store by the original buyer.  In some cases, we will get these store returns serviced by the manufacturer to restore them to full working order. Store returns pass through the store and at least one warehouse before reaching our facility, so the unit may have a few light scratches.  If there is wear above and beyond this, we grade the wear in one of four categories:
• Excellent Condition: These units will be in near perfect condition. As they have been handled by the original owner, the store, and in our facility, they may have a few imperceptible light scratches.  However, these will have to be sought out and will not be evident without a close inspection.
• Light Use: Units listed as "light use" will have minor scratches on the front and/or back. The Liquid Crystal Display (LCD,) if any, will be clear of scratches.
• Moderate Use: Units listed as "moderate use" will have obvious scratches on the front and/or back. The scratches will be deeper, larger and more clustered  than units listed as light use. The LCD on these units may have a minor scratches or two, but will be difficult to notice under normal use.
• Extensive Use: Units listed as "extensive use" will be very worn and may not be pretty. They will have a great number of scratches on the front and/or back. The LCD will likely show some scratches or wear.  These will be visible under normal use. However, the LCD will be fully functional and will not be gouged or otherwise impaired.  These units are only recommended for those looking for bargain prices and for whom cosmetic appearance is unimportant. PLEASE NOTE: Some items such as PDAs and MP3 players (iPods) can be set in glove fitting cases (purchased separately) to conceal most of the wear.

The above descriptions apply to cosmetics only. Please take notice that on PDAs and computer laptops, any mark on the LCD or plasma screen will be clearly indicated. Any damage or functional issue will also be so noted on the auction page. We are very meticulous in noting damage or functional defects.

Dyelectrics offers a 30-day Iron-Clad Guarantee on the unit's functionality, starting from the date of sale (the day you won the auction or bought the item.) We guarantee that the item we will ship is the item described on this auction page. However, the pictures of the item may be generic and not of the item being auctioned. Any functional defect in the item will be stated. In the unlikely event that a functional defect that make the item unusable as listed is later found, we will issue a full refund or an exchange, at our option. This is at no additional cost to the customer. You can bid with confidence as we stand behind all our products.

We test each item carefully at our facility. But, like everyone else, we occasionally make mistakes on an item's functionality. In the event we do, please contact us immediately. We reserve the right to verify any defect reported.

The buyer should assume no manufacturer's warranty unless otherwise stated in the auction page. An extended warranty can be purchased for pennies a day from SquareTrade. Currently, insurance coverage is offered for two years for store returns and three years for new or refurbished items. We strongly recommend this extended insurance coverage to protect your investment. More information and a 20% discount coupon can be downloaded here.

• We, at Dyelectrics, offer our Iron-Clad-30-Day-Guarantee on all our products worldwide.
• We guarantee the item we sell will be the item described on our auction page and that any functional defects will be noted. In the unlikely event of a functional problem, we provide a full and complete refund or an exchange, both at no cost to our customers.
• We test each item carefully at our facility. If you report a defective unit, we will check your complaint against the report of the tests that were performed and will make a determination on the next course of action.  Before you return the unit, you must request a RAN (Return Authorization Number.)  Once you have received a RAN, you may ship the unit back to us.  Upon receipt, the unit will be tested again and a determination will be issued as to whether it should be repaired or exchanged. Should neither of these solution prove possible, a refund will then be issued. You can bid with confidence as we stand behind all our products. Remember that you should not return a unit before a RAN has been issued.  Should a unit arrive without a RAN, it will be refused and returned to sender at sender's expense.

Extended Warranty:

• Our customers should assume no manufacturer's warranty unless otherwise stated at the top of the auction page.
• In addition to Dyelectrics' 30-day warranty, we strongly recommend the purchase of a comprehensive extended warranty to protect your investment. Such a warranty can be purchased for pennies a day. Please click here to learn more about this program.

Payments

Shipping

• We ship within the United States via USPS, UPS Ground and FedEx Ground. Shipments to APOs/FPOs, Hawaii, Alaska, Guam, Puerto Rico, American Samoa, Northern Marianas and the U.S. Virgin Islands may be sent via the U.S. Postal Service.
• Shipping Worldwide is via UPS, DHL or FedEx at our discretion.  
• We ship to the Caribbean, Central and South America and Europe. We ship to Israel, South Africa and some countries in Asia.
• Please check with us if you require shipment elsewhere. We cannot ship to the Ukraine, Russia, Indonesia and most countries in Africa due to unavailability of insurance.
• Please note that international carriers may assess a "remote area" fee if you are not near a city. We will contact you if this fee is due for your shipment.
• Delivery time via UPS Ground ranges from 1-6 business days.
• Shipping via USPS Global Express Mail is 1-5 business days worldwide to the country.
• We fully insure all our shipments to ensure a smooth delivery. All our shipments have a tracking number (UPS) or delivery confirmation number (USPS Global Express Mail). We will send you this number once your package ships.

Philosophy
• We do look forward to hearing from you and answering your questions. We are small and we treat all our customers with courtesy and respect.
• We will do our best to reply within two hours or less after your mail. Response time may be slower overnight and on weekends. But rest assured we will respond appropriately.
• When you e-mail or call you are not handled by a large call center. This is why you will find courteous and knowledgeable professionals.