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About Me: earringartistry( 2822)

Earringartistry.com

		Earring Artistry
We rarely discuss ebay's feedback system, nor do we EVER ask our buyers for feedback, however due to some recent problems with a very small amount of buyers, we felt the need to explain how feedback and detailed seller ratings affect your sellers. Ebay leads buyers to believe that a 4 star rating is a good rating for buyers to give to sellers. However, ebay in turn tells sellers that a 4 star rating is unacceptable and have been sanctioning and even suspending sellers with outstanding feedback scores that may have only a 4 star rating. Here is a direct quote from ebay's seller help pages: "eBay requires sellers to maintain at least a 4.3 average for each DSR (Item as described, Communication, Shipping time, and Shipping and handling charges). Sellers with one or more DSR below 4.3 may be subject to lowered standing in search results. Sellers with one or more DSR below 4.1 may be restricted (suspended) from listing until their DSRs improve." Here is the link to this information: Link We are disheartened to learn that several of our buyers are leaving us glowing feedback, then leaving low scores on the DSR (star) ratings. Many think that these ratings are anonymous, but I assure that they are not. There are programs that sellers can use that tells them exactly who gave us what rating. We at Earring Artistry strive to offer the best service and products available at the VERY lowest prices. We do a LOT of research and always offer our items (even with the shipping costs included) lower than any other seller on or off ebay. In addition, we have been taking the additional time and effort to gift box each and every "buy it now" item that is purchased. We do NOT package items together in the same box - EACH item is gift boxed individually and ready to give. We ship our items within 24 hours and issue shipping notices immediately upon shipment. Unfortunately, we have no control over USPS transit time, but we always meet our shipping time commitment of 24 hours, excluding holidays (we have even been shipping EVERY Saturday, although that is against our policies). Some buyers have penalized us for an item taking even just 5 days to reach them, when we shipped either the same day or next day. What more can we do? If you are happy with your item, have received good customer care and your item was posted in a timely manner, we ask that you please help us stay in business by offering us a 5 star rating. If for some reason you feel we have not earned that 5 star rating, we certainly hope you will contact us, so that we can work with you regarding any problems. We're sorry to have to post this information, but so many sellers are leaving ebay because of these problems and then buyers wonder why some of their favorite sellers have left and they are no longer getting the same great deals on ebay. The fact that ebay is skewing the system in this way is why sellers are leaving in droves. Please work with us, and we will our best to assist you with any situation that may arise. Terms of Service: Thank you for your checking out our auctions. We know you have many choices of fine sellers here in the eBay community and we appreciate your interest! To insure a smooth transaction, we ask that you please take note of the following: If there is a problem with your order, please contact us immediately (before leaving negative or neutral feedback)...we have no way of knowing you are dissatisfied unless you convey this to us. If, however, you are pleased with your purchase and our service to you, take a moment to leave feedback and we will reciprocate within 24 hours. If you have a question, comment or suggestion, we will assist you in any way we can. Please understand that at times it may take up to 3-4 hours for us to respond to questions left for us between 8 a.m. and 8 p.m. Eastern Standard Time. If you have not heard back from us within 24 hours, please be sure to check your spam or junk folder! By placing a bid on our auctions, or using Buy It Now in our store, you understand that you are entering into a legal and binding contact which cannot be reversed, and are agreeing to all terms of service stated on the Earring Artistry Web Store and eBay Auction pages. Please be sure to ask questions prior to placing your bid. Payment: Payment is currently accepted in US funds only using Paypal. Sorry, but due to repeated problems with non-paying bidders, we are no longer accepting mailed payments of any type. Online payment is due within 5 days of auction closing. We reserve the right to relist items not paid by this time. Shipping: Buyer pays for shipping, handling and insurance (unless otherwise stated). Shipping and handling is based on the cost of the item with the highest shipping rate + $0.50 for each additional item shipped within the United States and + $0.75 for each additional item shipped to all other international destinations. *Shipping and handling covers the following:* Postage plus delivery confirmation (where available), packaging & packing materials (this would include, but is not limited to, bubble wrap, paper or tissue, etc., envelopes/boxes, ink , paper & other necessary supplies), secure & proper packaging and the prompt dispatch of your item from our facility. We no longer deliver to Canada, Italy or France due to repeated delivery problems, however, ebay clumps all European countries together as one shipping destination, therefore we are forced to block all countries. If your country is not listed as a "ship to" destination, please contact us to see if your country is eligible for shipping, and to be added to our exemptions list. Combined Shipping:** Items may be combined for up to 7 days. Please contact us if you are waiting for items to close, so we can note your account. Be sure to hold payment until the last auction closes and pay for all of your auctions in one payment. Once your payment is submitted, additional items cannot be added and your total starts again with the cost of the highest shipping charge. Returns: We at Earring Artistry pride ourselves on customer satisfaction. Although it is our intention to display images and descriptions of each item that are true to material, color, size, etc., colors vary with individual monitors and sometimes item details are inevitably missed. We recognize that the buyer is deprived of the tactile and visual experience when purchasing on the web. Therefore, if you are not satisfied with your purchase we will gladly refund your purchase price, minus our listing cost and ebay's new increased final value fees (10%), provided that you contact us within three (3) days of receipt and ship the merchandise back to us within seven (7) days in the same condition in which you received it, including original packaging. Packages returned from within the US must be posted with shipping confirmation; however, for your own protection, we suggest that you purchase shipping insurance. For health reasons, we cannot accept any ear piercing products or supplies once the packaging has been opened or otherwise compromised. You must return your piercing product sealed and intact, except in cases of defect or gross misrepresentation. In cases of defect or damages for any of our products, please contact us for immediately assistance. Items ship within 24-48 hours of cleared payment, excluding weekends and holidays. eChecks sent through Paypal will result in a delay of your shipment. We cannot ship until your payment clears our account. We ask that you please understand that we simply have no control over transit times once your item has left our facility. US residents and International buyers choosing Priority will receive a delivery confirmation number via email once their item has shipped. Once your item has been accepted by the United States Postal Service, we are no longer responsible for the time it takes to reach your destination. We ask for your patience and understanding regarding this matter. We will very happily assist you with locating delayed packages once 7 full days have passed for US First Class shipments and 21 full days for First Class International shipments (regardless of whether or not you have purchased insurance!). There is a 5% sales tax for items shipped within the state of Maine.

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