About Us

Ebidstar has been heating up the e-commerce market by selling high quality electronics at the most competitive prices possible to customers around the globe. We buy directly from reputable manufacturers and pass our savings along to every customer. Whether you are a reseller or an individual shopper out for one item, we're working hard to get it to you at the lowest cost.

And of course, we couldn't be in business without customers! Our relationship with our customers is our paramount priority. We want you to have an easy & trouble free shopping experience with us. However, since we're still working on 100% perfection, we're prepared to help you with any issues. If you are dissatisfied with a product, have questions, or need assistance, please contact us at auctions@ebidstar.com.

Payment

We accept PayPal payment, and all major credit cards through PayPal only.

To avoid an unpaid item dispute, all payments must be received within 7 days from the end of the auction.

Shipping

We will ship worldwide.

Orders ship via Hong Kong Air Mail within 24 hours after payment is received during our normal business hours. 

Please double check your shipping address during checkout. We are not responsible for any wrong or undeliverable addresses. If you discover  incorrect shipping information on your order, try to contact us within 24 hours of order placement and we will work with you to update an address. Please be advised that due to our fast order fulfillment, we may not have time to change an address before a package is shipped.

For international orders, buyer is responsible for any applicable import duty and local taxes. Please verify with your customs before purchase.

Returns & Exchange

We stand behind our products 100% and each has been carefully inspected by us. However, we're aware that in the real world issues do occur, and we will strive to provide a solution whenever one is needed. We recognize that we couldn't be in business without our customers, and our job is to make sure you're satisfied with your shopping experience.

Should you need to return or exchange an item, please contact us first (email preferred) to obtain a Return Merchandise Authorization (RMA) number. Include your order number and the specific reason for return. Returns without RMAs will not be honored.

Please be advised:
-- Requests for exchange or refund must be placed within 30 days of receipt.
-- Shipping & handling charges are not refundable.
-- Buyers are responsible for paying the shipping & handling charges for returns/exchanges.
-- Product must be returned in its original package, along with any accessories the item came with.

Contact Us

For inquiries, issues or assistance, please email: auctions@ebidstar.com.

Feedback is very important for everyone participating in the eBay community. Please contact us to resolve any issues before leaving negative feedback. We will try our best to satisfy your request.