Headquartered in Montreal for almost 10 years, with hubs in Canada and the USA, eCarpetgallery sells hand woven luxury carpets online to buyers around the world. eCarpetgallery has unique access to major carpet producing areas, small villages and nomadic tribes in Iran, Afghanistan, Turkey, Republic of Russia, Pakistan and India. By importing directly from the source eCarpetgallery is able to provide you with authentic oriental rugs at highly competitive prices. eCarpetgallery consists of a remarkable combination of talented people, fine rugs and a decidedly customer-focused culture. Our structure reflects the values of our customers and supports the vision they hold for quality and excellence.

• On our no reserve auctions, the shipping charges include: labor, materials, packaging, handling, custom duty, shipping, fuel surcharges and insurance. These charges are built into the shipping cost as these are no reserve auctions at $0.99 or $9.99.
• Our Free shipping items are for the continental USA and Canada.
• For other rates, Europe,Alaska, Puerto Rico, Hawaii and other countries please contact us first.
• Contact us for Yukon, Northwest Territories and Nunavut shipping rates
• Canadian customers please add 5% GST. (Winning Bid + Shipping price)
  Quebec residents please add 7.5% QST in addition to GST.
• We ship within 3-5 business days of receipt of payment for Canada and US.
• We ship via UPS ground service for Canada and the USA, and UPS expedited for all other destinations.
• Shipping times are 2-4 business days for the East Coast, 4-6 business days for the Mid-West, and 8-10 business days for the West Coast. International expedited shipping is 4-6 business day delivery.
• Taxes, VAT and any other taxes for International destinations are the responsibility of the buyer.
• All shipments are insured.
• Your tracking number is emailed to you on the day of shipping. If you do not receive our notification please verify your bulk or spam folder. Also ensure we have the correct email address on our records.
• All International sales are final. Returns are not accepted.
• We do not ship to APO and PO Box addresses. Please ensure you provide a physical street address.
• No discount on combined shipping.
• No pickups.

The shipping and handling fee for each rug is listed on its page.On our no reserve auctions, the shipping charges include: labor, materials, packaging, handling, custom duty, shipping, fuel surcharges and insurance. These charges are built into the shipping cost as these are no reserve auctions at $0.99 or $9.99.
There are no shipping charges on our fixed priced listings, our make an offer listings, or our free shipping listings. (continental US and Canada except territories).
For International shipping contact us for rates prior to bidding and provide country, city and postal codeWe will ship within 7 days of payment.

• We offer friendly and reliable customer service. Our goal is for you to enjoy your purchase for many years to come.
• If you are not completely satisfied with your purchase and you are Canadian or US resident, you may send the rug back within 7 business days of receipt. We will be happy to refund your full purchase price less 15% of total value.
• Please contact us first to initiate any return process. We will not accept any returns without our authorization.
• Once the rug has been verified to be in its original condition, we will refund your funds.
• Any shipping, handling or other costs you incur in returning merchandise are NON-REFUNDABLE expenses.

ecarpetgallery prides itself in having a very exquisite collection of hand knotted carpets. Fair market value appraisals are very subjective. The Estimated Value listed above is for information purposes only. The value is based on market values as ascertained by our staff at the time of their appraisal. ecarpetgallery clients are strongly recommended to obtain appraisals from independent and qualified professionals for insurance related purposes.