All payments must be received within 7 days of the date the auction ended or you will forfeit your winning bid.

Accepted forms of payment: PayPal, Cash  send by Registered Mail.

Flat shipping rate to all countries worldwide.

Insurance is highly recommended or we will not responsible for all lost, damaged and stolen items in transit.

All orders will be processed within 2 business days after receipt of valid payment (Mon to Fri).

Shipment by International 1st Class Air Mail : normally take 7 -14 business days from Hong Kong to worldwide.

FernFera ship items to Worldwide, major areas include USA, Canada, UK, Europe, Australia and Asia.

All item will be packed carefully with box and bubble Sheet in high quality with delivery confirmation.

Combined items for the same shipment will be offered with a discount.  Please wait all your for auctions ended and email us with your Ebay ID or item number for quote(fern@florifera.com)

We generally do not accept returns from customers. However, if you are not satisfied with your purchase, please e-mail to us and we will do our best to resolve your issue in a mutually agreeable manner.

For any item without shipment insurance, we do not guarantee to compensate for any postal damage or lost. Insurance is strongly recommended for each auction.

Positive Feedback will be given to all payment received within 3 business days after the auction ended.

Non-paying bidder will receive a unpaid item strike from Ebay.

For any questions or requests, we guarantee to answer asap.