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Thank you for considering FilterDirect as the supplier for your RO Water Systems and Supplies. We know you have many choices on ebay and we will work hard to provide you with the best experience on ebay!
p.s. A little advice for all customers: Be ware of cheap Made in China products!
FilterDirect sells all water related products and replacement filters for major RO systems. You can also find more information about RO systems on www.WaterGeneral.com and www.FilterDirect.com
Filter Direct Co. has been in the water business since 1997, on ebay since 2000, and is located in sunny Southern California. Office hours are Monday through Friday 9am to 4:00pm Pacific time PST. You are welcome to contact us during our business hours if you have any questions. Please do not call when our office is closed. We don't accept voice messages. For emailers, please note that all emails are responded within 1-2 business days at most. If you did not hear a reply after 2 business days, it's most likely in the spam folders. (It happened before, due to email filtering....) Please, do not wait any longer. Pick up the phone and call us 714-953-9009 during business hours. We are always delighted to help!
If you have bought multiple items, please WAIT for our COMBINED INVOICE which will include a shipping discount, and make only ONE combined payment! Our S&H fee covers all necessary fees for selling the item (ebay & paypal fees) and the additional shipment weight. Multiple items will be discounted, not free, because of the ebay & paypal fees. If you make several payments before invoiced, we do NOT review and provide refund for shipping & handling fees. Sorry.
For RO systems and larger parts, we require a PHYSICAL ADDRESS to make UPS delivery. Please make your payment within 7 days after end of auction; unpaid reminders will be sent out automatically after 7 days. We ship out orders within 1 to 2 business days after receipt of payment. * Payment options are: Paypal or Credit Card for USA, UK, CANADA, JAPAN, and AUSTRALIA customers. Other international customers must contact us by email first about special arrangements. We reserve the right to decline international transactions!
After you receive your package, please leave us a positive feedback and 5-star DSR (Detailed Seller Rating). If you find us below 5, please contact us so we may correct it and make this a happy purchase experience for you.
Thank you again.
Sincerely,
FilterDirect
To read more about our policies:
Store / Payment Policy
Shipping Policy
Return Policy
Feedback Policy
Warranty
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