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Urlich Decoration Policy
PRODUCT DESCRIPTION:
We ask our customer to take a look at the picture(s). The best explanation will be in the images. Always review the size of the items your purchasing to avoid any surprises on what you are expecting. Please NOTE: The items may seem large on the pictures due to the fact that we want to zoom out the item for you to see it better. The measurements are taken to our best knowledge, although we are not experts we try to provide sizes as accurate as possible. If you have any questions on the measurements and want to be sure before buying emails us: urlichdecorations@yahoo.com we will reply back to you promptly.
RETURN POLICY
In the event product is damage, broken, or in bad condition our company promise full refund or exchange .Our Customer Service staff will be available to help you weekdays from 10:00AM to 6:00PM Pacific Standard Time. If you are not completely satisfied with any product you buy from The Kitchen Collection, you may return it within 7 days for replacement, exchange or refund.
RETURN DETAILS: All items must be return on its original box, in the event the item is send back without original box a fee will be charge. ALL ITEMS MUST BE RETURNED NEW AND IN GOOD CONDITION.IN THE EVENT THE RETURNED ITEM IS RECEIVED BROKEN WE CAN NOT ISSUE A REFUND.NO EXCEPTIONS.(Urlich decorations will then supply pictures to the buyer in the event items are received broken at the time of the return)
RETURNS ON CLEARANCE ITEMS
All items on sale/clearance returns will not be accepted.Urlich decorations will gladly replace any broken, damage or defective merchandise but NO REFUNDS
RETURNS CLOTHING
All clothes is brand new all clothes must be return with its original tags. For intimate clothes unless tags are attached. Urlich Decorations can not issue. Refund for clothes with missing tags. This is to protect customers from already used clothes.
RETURNED ITEMS
all return items are subject to inspection within 24 hours after receiving customer return. Customer will be notifying by e-mail of receiving merchandise. We kindly as our customer to allow us 24 hours to process refund after inspection
AUTHORIZATION RETURN NUMBER: Our customer service dept.Will give you personal assistant and will gladly issue RA # to return your product. This RA# must be obtained to avoid confusions on your returns and to assure proper credit to your account. you can call us or email us: urlichdecorations@yahoo.com
REFUND AMOUNT: Full refund will be issue to your account as soon as items is received in our warehouse and inspected, then we will issue a refund. CREDIT CARD REFUND MAY TAKE UP TO 3 BUSINESS DAYS TO REACH YOUR ACCOUNT AFTER WE ISSUED CREDIT. Per card services Link point policy.
Questions? Comments? call us:
(407) 694-6258
Email:
urlichdecorations@yahoo.com
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