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Frequently Asked Questions
Q. ARE YOUR LAMPS MADE FROM REAL GLASS?
A. All our lamps are made from stained glass.
Each piece of glass is hand cut, wrapped with copper foil, then soldered
together. Our lamps are made by the same manufacturers that supply the top
dollar brands that are currently on the market.
Q. DO YOU HAVE MORE THEN ONE OF
THESE LAMPS AVAILABLE?
A. We buy all our lamps in bulk, so it is a rare
occasion that we only have one lamp. During checkout, you can add
additional lamps to your order. You can also contact us at info@VIVIDIMPORTS.COM
for questions on lamps that may no longer be listed on Ebay.
Q. DO YOU OFFER A DISCOUNT IF WE BUY
MORE THAN ONE LAMP?
A. All our lamps are discounted below wholesale,
therefore we have no margin left to provide an additional discount. We
believe that our pricing is already the best on Ebay for the quality of lamps
that we offer.
Q. I WAS IN YOUR ONLINE STORE AND
FOUND LAMPS CHEAPER THAN WHAT YOU HAVE ON EBAY, WHY?
A. Ebay charge a fee to list our items on their
site. If we sell these items in our own online store, we can pass along
additional savings to you, our real Customer.
Q. DO YOU COMBINE SHIPPING IF WE ORDER
MORE THAN ONE LAMP?
A. Through the end of the year, we are
offering a 10 percent discount on the entire shipping cost if you purchase
additional items during the checkout process. You must have at least two items in your shopping cart in order to receive the discount. Please use Promotional Code
"shipping"
A. No. Due to the size of our lamp packaging,
there is no savings if we combined two lamps into one package. UPS/FedEx/DHL
charge dimensional weight on any package that is over 3 cubic feet. The
way in which they charge this dimensional weight is normally more expensive than
shipping the packages separately.
Q. WHAT ARE YOUR STORE'S RETURN
POLICIES?
A. Our return policies are contained within our Store
Policies. Each auction contains a link to our policies just above the
auction picture (in description).
Q. DO YOU SHIP TO XXXXXXXXX?
A. We currently ship to the United States (lower 48)
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