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Note: Anonymous names may appear more than once and may represent different bidders.
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General Store Policies Within minutes of placing your order an automatic email will be sent to the email account that you have registered with eBay. Please read your email it includes all the information you need regarding your order processing. Please login to your eBay account and make sure the email address you have there is updated, otherwise we will not be able to communicate. The advertised price is our current lowest offer & reflects any applicable manufacturer instant rebates. There is no price protection. Purchasing this item means you agree to the above final price regardless of future price changes. We reserve the right to request additional verification and other information before accepting any order. We reserve the right to cancel your order if you fail to follow our policies. As stated in eBay policies, when clicking the Buy-It-Now button or placing a bid you automatically enter into a legally binding contract to purchase the item. Please commit to buy only after you decided to purchase & you are ready to pay. Purchasing from us means you read, understood and agreed to all our policies. Questions? If you have any questions please call us toll free at 1-866-942-7186 or email us at websupportcrew@gmail.com |
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Payment Options & Policies Please Note: Complete payment must be made within 3 days of placing your order (buy-it-now option) or winning your bid. We will ship the package only after the payment has been verified and cleared. Domestic Payment Options PayPal We can only ship to the address we receive from PayPal. We cannot ship to any address you give us over the phone, email or eBay message. Please make sure you choose the correct address when you make the payment. We will not be able to change the shipping address after payment is made. If you have any questions please call us before paying and we will be happy to help. Credit cards Visa, Mastercard, American Express & Discover. Please call 1-866-942-7186 to pay with your credit card. If you want to ship the package to an address which is not your billing address (where you receive the credit card statements), then you should call the 800 number on the back of your card and ask to add the ship-to address as an "alternate address". Only after you complete this process the ship-to address will be associated with your credit card and we will be able to ship there. Canadian Customers Please request total from us if you are unsure how to calculate the cost of your winning item plus tax. Questions? If you have any questions please call us toll free at 1-866-942-7186 or email us at websupportcrew@gmail.com |
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General Shipping Policies If you paid with PayPal we will ship to your PayPal listed address.We cannot ship to: APO/FPO. All packages are signature required. The carrier will send the package back to us after 3 unsuccessful attempts to deliver; if this happens you will be charged additional shipping charge of double the shipping cost (the cost of shipping back and forth). You cannot choose the carrier and we cannot use the customer's account to ship an item. We cannot reroute a shipment after it has left the warehouse. Please make sure that someone is available to sign for your package at the ship-to address. We cannot add a special instructions note for the carrier. The carrier will arrive at the ship-to address and you will have to sign for the package. If your package was damaged during transit a claim needs to be filed with the carrier within 3 days. You must keep the box and all packing material for the carrier to inspect. Please call us if you have questions. The shipping cost stated in this auction is valid only for the 48 contiguous US states and Canada. All buyers from Hawaii, Alaska, US territories around the globe, Yukon, Northwest Territories, and Nunavut, please call us for shipping info and quote. Express shipping is available. Please call us toll free at 1-866-942-7186 if you want overnight shipping. Additional costs apply. We will email you the tracking number once we ship the package to you. We cannot write the package as a gift and we cannot declare a lower value for customs. Questions? If you have any questions please call us toll free at 1-866-942-7186 or email us at websupportcrew@gmail.com |
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Return Policies Please Note:We want you to be completely satisfied with your purchase, because happy customers tell their friends about our products and services. We have over 200,000+ satisfied customers since 1998 and have maintained Platinum Power Seller Status since 2004. All defective returns or exchanges must be approved by phone before you ship any item back to us. If you ship an item back to us without calling us prior to shipping the package will be refused & returned to you. Shipping and handling charges are not refundable. All returned packages will be charged return shipping. All defective exchanges will be thoroughly inspected and determination will be made if eligibility requirements are met for repair or replacement. Please be sure to follow these guidelines to avoid any delay or denial of processing your defective exchange. Defective exchange processing may take up to 10 business days from the time your package is received. Unless otherwise specified below, we gladly accept defective exchanges on products within 7 days of receiving the product. We have sole discretion to exchange or repair the item and return it to you. Satellite Dishes We do not accept returns or exchanges for satellite antenna's including the VuQube as we only sell product that is new in the box. We have no way of reselling an opened box satellite antenna. If a part of the antenna is defective or missing we will replace that portion. FTA Receivers We do not provide or condone the use of third party software. Using third party software will void product warranty. All the FTA satellite receivers we retail are designed and intended for 100% legal free to air use only. All the FTA receivers we sell have been pre-loaded with the latest manufactures software by the manufacture. Do not load any file to your receiver without first contacting the product manufacturer. Only factory trained technicians are authorized to upgrade software to an FTA receiver. In the event that an FTA receiver is returned as defective and it is determined that factory or third party software was incorrectly installed which caused the damage, you will be charged a technicians fee, a repair fee, and return shipping. The fastest and safest way to get an FTA receiver repaired or replaced under the manufactures warranty terms is to contact the product manufacture and have one of their factory trained technicians look at the receiver. HD Upgrade Modules (8PSK) We do not accept returns or exchanges for HD upgrade modules as they are a user installed item. User installed items do not have warranty due to static discharge and the likelihood of customers not installing them correctly. All items are tested prior to shipping out and are confirmed in working condition before they leave the warehouse. We do not provide warranty on user installed items like 8PSK modules. No defective exchanges will be accepted without a Return Merchandise Authorization (RMA) number. We do not offer refunds on returns defective or not. No exchanges on non-defective merchandise. All sales are final. We will (at our sole discretion) exchange or repair any defective product within 7 days of arrival. In the event that a store credit or refund if given on any product for any reason it will be subject to a 20% restocking fee and a refurbishment fee if applicable. Refusing a delivery is not an acceptable way to return it. All returns must be pre-approved. Refused packages will be treated as an unauthorized return and will be charged a minimum of 5% restocking fee + double the shipping cost (the carrier is charging us for both ways). Make sure we authorized your defective return or exchange. Questions? If you have any questions please call us toll free at 1-866-942-7186 or email us at websupportcrew@gmail.com |
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Contact Us Customer Service
Store Hours Monday to Saturday: 9AM - 9PM EST We are here to assist you through email from Monday to Saturday at websupportcrew@gmail.com Please allow up to 1 business day for a reply. Alternatively you can chat live with us now through the link above. Technical Support Our technical support agents are available online to help at GOsatellite Forums. Free to signup by following this link: forum.gosatellite.com and clicking the register now button. We are also available by phone at 1-647-788-0382 Corporate Addresses
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