Thank you for taking the time to look at our auctions and find out a little bit more about us. We've been selling on eBay since 1998, how things have changed since then! One thing hasn't changed for us, and that is Customer Service. We want every transaction to be a pleasant one and will do everything possible to ensure it is for you. We take care in our descriptions and provide many pictures to help you make an informed decision.  If something misses our eye, it was not intentional, please let us know so we may make things right.  Previously our emphasis was on classic audiophile equipment, especially from the 1970s. Time permitting, we may delve into that again. Our second incarnation was Warner Bros. Studio Store products but the merger of Time-Warner effectively destroyed that market. With a house full of antiques and fine china, especially Lenox, it was a natural to specialize in something we love. So now we are reborn bringing to you all forms of Lenox; current, series collectibles, vintage, rare antique pieces, and of course, place settings. We try and group them in like types to keep the offerings consistent and vary them week by week. Michelle teaches a non-credit class for adults at the local community college, "How to build your business on eBay". When she's not teaching, listing, or interfacing with you she creates web pages. The overwhelming majority of our transactions are enjoyable for all. Here is an email we received from a buyer, "I've left some positive feedback for you in your profile. It's too bad there wasn't more space on the feedback form - I would have written more nice things about the way you handled the deal. I must say - for someone who has almost thousands of eBay transactions under their belt, you really handled this one like it was your most important. You contacted me immediately with a very nice letter, stayed in touch and worked with me every step of the way.... all that for just a $5.00 item." If you are unhappy with anything, please contact us. We are buyers too and are very open to working together for a satisfactory result for all. We treat every customer as valuable, the $5 purchase and the $500 purchase. We look forward to adding you to our growing list of pleased customers.  Although we don't have an official return policy, we will gladly work with you if there is an issue. Of note for you, also known as "the warm and fuzzy factor": All items are checked out thoroughly Pictures are one's we have taken of the actual product listed.  If a piece of Lenox is a seconds, it is noted as such, no surprises. Feedback is left when we receive your payment, we don't play that game where we wait for you, the buyer, to leave feedback. That's a tactic employed by seller's that aren't fully confident about what they sell and want some leverage with you if you're unhappy.  We: Ship every day, Monday through Friday Contact you by email after the auction and when we receive your payment and let you know when we are shipping Take great care in packaging your items, using quality materials, and TLC Understand well the nature of shipping and what causes damage and how to best go about doing everything possible to eliminate all potential problems Truly value you as a buyer and treat you with respect Thank you for taking the time to look at our auctions!!