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Customer Service FAQ
Shipping FAQ
Customer Service Information
How will you contact me regarding my order?
Our primary form of communication with you will be email, so it’s important that we have your correct, current email address. We NEVER sell or share our customers’ email addresses or any other information. Immediately after you place an online order our system will send an automatically-generated acknowledgement.
How do I cancel an order?
Our orders are often processed and shipped the day we receive them. If you wish to cancel an order, please email customerservice@goorganics.com as soon as possible.
Do I have to pay sales tax?
Since our "business presence" is in the state of Pennsylvania, only merchandise shipped to Pennsylvania addresses is charged sales tax.
What if something is missing from my order?
First, please check the packing slip to see if your order has been sent in two or more boxes. If an item is back-ordered, that will be noted on the invoice and you should have been notified by email. If the item is not listed on the packing slip, please email customerservice@goorganics.com so we can correct the problem.
Do you guarantee your products?
GoOrganics.com offers an Unconditional Satisfaction Guarantee in addition to the factory warranties that protect most of our products against defects in materials and workmanship.
If you are not completely satisfied with any product, return it to GoOrganics.com within 30 days for an exchange or refund. We proudly stand behind every product at GoOrganics.com, offering superb quality and value to our customers.
Refunds are applicable only on returned merchandise - shipping fees are non-refundable. Returned books must be in new condition. If a package has been refused for any reason, or returned with an incorrect address, a 15% restocking fee will apply.
Is my credit card safe for online orders?
Yes! GoOrganics.com uses a Secure Server Technology (Secure Sockets Layer protocol, also called SSL). With this technology the characters are encrypted, making it impossible for a third party to intercept your personal information as it travels over the Internet.
Can you help me find and purchase items not currently on your website?
If you’re searching for something specific, we’d be glad to help. Let us know what you’re looking for and we’ll do our best to find it for you! Please contact customerservice@goorganics.com about any products you are seeking.
What is your return/exchange policy?
If you are not completely satisfied with any product, return it to GoOrganics.com within 30 days for an exchange or refund. We proudly stand behind every product at GoOrganics.com, offering superb quality and value to our customers.
Please note that the customer pays for return shipping, via any method, and we cannot accept any CODs.
Please protect your return by getting a tracking number and/or insurance from the post office, UPS, or however you choose to return the item. You are responsible for the safe return of all items. If you wish to exchange the item, you will be charged the shipping cost for sending the new item to you.
A Return Merchandise Authorization (RMA) is needed to expedite the return process. Wrap and tape the return securely, and send it to the address below with your RMA number noted on the outside of the box.
Return address:
Go Organics
Attn: Exchanges/Returns
12 Landmark Drive
Malvern, PA 19355
How do I get an RMA?
Please contact customerservice@goorganics.com for a Return Authorization Number.
What about refunds?
Refunds apply only to returned merchandise - shipping fees are non-refundable. All returned items, including books, must be in new, re-salable condition. If a package has been refused for any reason, or returned because we were given an incorrect address, a 15% restocking fee will apply.
Go Organics Shipping Options
What shipping options do you offer?
We understand how important it is for your packages to arrive promptly, so we offer USPS Priority & UPS delivery service to most destinations:
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Order Placed |
Ships |
Arrives^ |
USPS Priority & UPS∆
International orders please contact us. |
Monday - Friday
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Weekend |
By next business day*
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By Monday** |
1 - 5 business days**
(from shipping date) |
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* Excludes weekends and holidays
** If Monday or Tuesday is a holiday, order ships Wednesday
∆ Shipping method may not offer tracking
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How will I know when my order ships?
A confirmation will be sent to the email address you supplied.
How long will my package take to arrive at its destination?
Orders are shipped Monday through Friday, excluding legal holidays. We strive to keep our inventory stocked and up to date, and to pack and ship orders by the following business day of their receipt. We very often fulfill orders on the day they are received.
Do you ship to international destinations?
Go Organics ships throughout the USA and to many international locations. Email us at customerservice@goorganics.com for more information, including the item(s) and destination.
What about shipments to Alaska, Hawaii, Puerto Rico or other US Territories?
Free shipping options apply only to deliveries in the continental US. Go Organics ships throughout the USA and to many international locations. Email us at customerservice@goorganics.com for more information, including the item(s) and destination.
Do you ship to APO or FPO addresses?
Go Organics ships throughout the USA and to many international locations. Email us at customerservice@goorganics.com for more information, including the item(s) and destination.
Will you ship to a P.O. Box?
Yes, via the United States Postal Service.
Can I change the “ship to” address after a package has shipped?
After a package leaves our warehouse we no longer have control of it. Depending on the shipping method, we will may be able to provide you with a tracking number plus the date shipped, etc. You will have to call UPS or the United States Postal Service for help with location the package and changing the destination address.
UPS (United Parcel Service) 1-888-967-5877
United States Postal Service 1-800-ASK-USPS or (800) 275-8777
FedEx (Federal Express) 1-800-463-3339
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