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Shipping: |
Free Shipping to the United States only, not including Puerto Rico, Hawaii and Alaska. For international inquiries,
please email us first.
Items purchased between Friday and Sunday, will process on the following business day
Shipping Time Table*
| Shipping Method: | Transit Time: |
| Standard | Usually 2-8 business days |
| Expedited | Usually 2-4 business days |
| Overnight | Usually 1-3 Business days |
*Approximate times only
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Returns: |
Against DOA only.
Returns will be issued as money back or exchange.
If you are not completely satisfied, Please email us so we may resolve any issue.
Refund will be returned after item is returned only.
Buyer will be responsible for return shipping.
We will not be responsible for any damage, theft, or lost items while in transit.
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Policies & Payments: |
While we do strive for your complete satisfaction, we can only accept returns under these conditions:
Claims for damage or shortage of merchandise must be made at the time of the delivery. Defective merchandise will be
exchanged within two business days.
All returns and exchanges must be received within 30 days from the day the customer received merchandise.
No Returns without contacting us first.
We are not responsible for any dutys, fees, and shipping time for any international shipping.
All Shipping charges are nonrefundable.
Optional warranty available from SquareTrade, please click link for copy of paperwork and all additional information.
All items shipped within Florida are subject to a 6.5% sales tax.
Currently we only accept:
No money orders, wire transfers, or personal checks accepted.
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FREQUENTLY ASKED QUESTIONS:
Q: When will my item be shipped?
A: Your item will be shipped next day, pending CLEARED payment from PayPal and if your payment is received after 3:00pm E.T. the purchase date.
Q: How will my item be shipped?
A: Most items will be shipped using UPS or USPS.
Q: How long is the shipping transit time?
A: Usually transit time is between 2-8 business days.
Q: Do you combine shipping?
A: Yes, we try to combine shipping on all multiple orders of the same product. If several different items are purchased, we cannot guarantee items will ship together.
Q: If I have a problem with my purchase, how can I return them?
A: If any problems arise, contact us at customerservice@hotlotsdirect.com. Every incident will be handled PROMPTLY.
Upon approval, please send your purchase back to the return address immediately using your eBay ID and Auction ID as your RMA information.
Q: How can I contact HotLots?
A: Please contact us using customerservice@HotLotsDirect.com.
We thank you all for your feedback!
Watch us grow and Check back with us daily as we update and expand more and
more!
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