Q: Is there a Manufacturer's Warranty applied on these products?
A: For warranty inquiry please contact us directly with the order information such as the item name, order number, and order date, and we will setup a repair order or exchange within the warranty period.

Q: Can I ask for a discount if I wish to buy these products or more merchandise?
A: All items are priced in final and guaranteed with the lowest price and in good condition. These merchandise were given a reasonable discounted price that will inherit both buyer and seller a fair deal. In other words, please do not ask for more discounts or trades.

Q: What is your return policy?
A: Should the product be defective, we must be notified within 3 days upon arrival date. Ship it back and we will send a replacement, if proven faulty after inspection. We will shoulder the return shipping cost. In the event that the item was found non-defective and in perfect condition after it went through our warehouse, there will be 15% restocking and re-packing fees plus any shipping charges, shipping charges are non-refundable.

On the occasion the item is defective after the third day you received it, please refer to our warranty policy question above.

In the event that the item gets damaged during the course of shipping, again report it within 3 days upon arrival and we will claim a report with the shipping company and you will get a replacement or refund after proven that it was damaged during the course of its shipment.

Any returns must be shipped back via trackable carrier such as UPS or FedEx and must accompany all materials such as parts and accessories, manuals and etc...

Please enclose a copy of your original sales receipt such as PayPal receipt or emails in the return box for faster reference.

Q: What are the shipping details?
A: For Standard Shipping. FedEx Ground, UPS Post or US Parcel Post are the services we use. Shipping takes about 7-10 business days. STRICTLY NO INTERNATIONAL SHIPPING. US domestic shipping only but sorry no Alaska, Puerto Rico and Hawaii, and no P.O. Box address. We ship to PayPal confirmed address only. Please make sure your Paypal confirmed address is an actual physical street address.

Q: Can I arrange a pick-up for the merchandise?
A: Unfortunately, pick-ups are discouraged for the reason that we need the signature confirmations and tracking information for our own records.