Welcome to Gaming Galore's "About Me Page".  We are a company that highly values customer service and stand behind the quality of our products.  We are continuously looking for ways to improve the efficiency of our business so that we may pass on the savings to our highly valued customers.  Please feel free to contact us (hvp12345@gmail.com) anytime regarding any questions you might have.

Items for sale:
Most if not all the items we sell are video game related. Most if not all items are brand new and factory sealed.  It will be stated on the listing otherwise.  We strive to have very competitive pricing on all our items and in most cases we have the lowest prices on eBay.
 

Support:
We always answer all emails in a timely manner. We always keep our buyers informed throughout the transaction process, which means you will know when your item was shipped.  Should you have any pre-sale or post-sale questions, we are always available through emails.  Please be sure to include the item number in all correspondence to ensure timely response!

Shipping & Insurance:
Our normal shipping method is USPS First Class Mail (3-7 days estimated delivery time).  Please keep in mind shipping times are only estimates provided by USPS and they do not guarantee the delivery time.   If the shipping method is not clearly stated in the listing or due to the weight of the total package we have the discretion to choose the shipping method.

Most if not all of our items are shipped via USPS with a Delivery Confirmation number unless other wise noted on the listing.  USPS uses this service as confirmation that the item has been delivered.  This is not a tracking service like UPS or FedEx.  Thus the status of the item will remain the same until it is delivered.  You can read more details on this service from USPS

USPS does not provide tracking or Delivery Confirmation service for international shipments.

Please keep in mind our shipping charges also include a handling fee.  When an item is shipped there are other fees associated with a shipment besides the actual postage cost.  We pay people to pack your items, address shipping labels, and do shipping runs in order to expedite shipments and get them to you as fast as possible.  If you do not agree to the shipping and handling charges, please do not bid as these are non negotiable. There may be seller's who have lower shipping fees, but please keep in mind these same seller's often are charging more for the same item then we are.

Combined Shipping is provided to our customers so they have the best deal.  The shipping discount for the combined shipping is listed on the listing.  This service is only valid if ONE payment is made for all the items.

CONSIDER YOUR PACKAGE FULLY NSURED  As with any reputable retailer, we will be fully responsible for the safe and prompt arrival of your package without charging extra for insurance.  If shipment is lost or damaged, we will refund or replace (after receipt of damaged package). 

No claims for lost items will be considered prior to 21 days after shipment. The post office requires 30 days to file claims, and occasionally we see packages arrive 14-20 days after shipment, or returned to us.
 

Payments:
We only accept PayPal, money orders, and cashiers checks in US Funds.  We no longer take personal checks because of the many problems with returned checks and associated fees as a result. 

Texas Residents are required to pay an 8.25% Sales Tax for the total prior to the shipping and Handling cost.  We are a business and are required by Law to collect sales tax on all items shipped within the State of Texas.   

Please be sure that the payment is reflective of the correct total.  This total should include the auction(s) total, correct Shipping and Handling charge, and sales tax (if applicable).  If the Final Total is not correct the payment will be refunded.  Payment will have to be resent and will delay the shipment process. 
 

Feedback Policy:
Your satisfaction is our goal.  Once the item has arrived please leave us positive feedback and we will return the feedback.  If you feel we do not deserving of positive feedback or have any questions please contact us and we will strive our best to ensure both parties are satisfied.   

Product Returns Policy:
Defective products are exchanged for identical items.  As most if not all items sold are new there is rarely if ever a defective item received by a buyer.  If however you do receive a defective item, we will gladly exchange it for an identical replacement item once the defective product is received by us If we have it in stock.  Please be advised all games returned for defective exchange are tested by us.  If in turn the tested game works on our system, it will be returned to you and not exchanged
for another item.  The defective policy is good for 30 days from date of shipment.

We have experienced many buyers send back supposedly defective games, when they are actually not defective. It turns out they actually have a system defect, unknowing to them.  We have learned that often is the case where the buyer has a burnt out/scratched lens in their ps2 system.  It makes games with colored bottom discs (i.e. blue) unplayable, yet games with non colored bottoms work fine. We are always happy to exchange a defective game, but we cannot exchange games that are not defective as we cannot get credit from the manufacturer for non defective games. 

For refunds/exchanges of non defective product I usually do not take returns on.  However we will under certain circumstances only.  The buyer must ship the item back and when I receive the item I will refund or credit the buyer the bid price only Shipping and Handling Fees are not refundable.

In instances where a customer receives an incorrect item due to our fault, we will ship out the corrected item only after the incorrect item is returned to us. We will reimburse customer for return shipping costs at the USPS 1st class rate.

We will not take back open games period, except for an exchange of the exact same item because of the game being defective.  Even if we shipped the wrong item in error, if item is opened we cannot exchange it.

Good Luck and Happy Biddings!