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ABOUT US
I.A.P is
a family run business entering the
second generation of family members. We
have been providing the necessary
service to engineers, installing
contractors, home owners and commercial
property end users for 30 years
We spend hours on researchers, and
analysts. Why? Because it makes a
difference. We want to make sure you
know what you are getting because an
educated consumer makes for happy
customersI what sets us a parts is we
don just take our catalogs and put it
on the net we ask does this makes sense
to a person who knows nothing about this
topic
we know our products, and we answer our
emails and pick up the phonewe strived
to be innovative in our product
offerings, during 27 years of business
we stay ahead of the competition with
the understanding that niquenessand
fair price along with service, and
product and application knowledge is
what separates us from our competition
We believe in an informative site that
is as casual as possible. With an
enfaces on Integrity, honesty,
knowledgeable, customer service driven.
And most importantly Treat customers
like we would want to be treated
SERVICE TO MEET
YOUR NEEDS
IAP's
goal has been to be a " Service First
Company " because its the foundation
of our company.......IAP continues to
assist you by providing the correct
advice to match i>YOURneeds, not
ours Buying on line can be scary, our
goal is to inform and empower you
to make the right buying choice by
giving you the right information
you need.....if you have questions we
can help
info@iapsales.com
or 1800 416 1298
BETTER
BUSINESS BUREAU
We are a
member or both the New Hampshire Better
Business Bureau & BBBonline Reliability
Program.........If you have any other
questions about our services,
Click Here To Look Us Up
or contact
The
Better Business Bureau
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
(703)
276-0100
Or
Better Business Bureau Serving New
Hampshire
410 South Main St,
Concord,
NH 03301-3483
Voice: (603) 224-1991
Email:
info@bbbnh.org
BETTER BUSINESS BUREAU
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Personal Check: We will
gladly accept your personal
check or money order. Please
allow one week for check to
clear before item ships.
Please mail to: Iapsales.com
LLC, P.O Box 647 Exeter, NH
03833 To avoid delays,
please send Ebay Item Number
clearly with payment
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All payments are expected
within 7 days after the last
winning auction is closed.
Unpaid auction will be
forfeited and you will
receive NEGATIVE FEEDBACK.
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Bidding on multiple
auctions? Simply wait until
all of the auctions are
ended. Complete the checkout
from the most recent email
that you received from us
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Iapsales.com primarily uses UPS
Federal Express and DHL.......All
Items are shipped Ground for the
majority of our residential products.
Large
and or heavy items will be shipped by
ommon carrierand we will notify you
prior to shipment. The Shipping Company
will call you 24 hours prior to
delivery to make an appointment for
residential delivers . Please make sure
that you leave us a phone number where
the driver and we can reach you.
Please
note. On large orders a freight company
will only provide Frontdoor delivery
If you need assistance in transporting
the product inside your home, you will
need to let us know at the time you are
ordering. Unfortunately, there will be
an extra charge of $ 45 dollars
We Will
ship Items that are 75 pounds or less
overseas........Please call or email us
for a shipping freight charge .......All
taxes and duties are paid by the
recipient
PAYMENT
POLICIES
SHIPPING OVERNIGHT OR 2ND DAY
If you would like to an item that is
less then 75 Pounds shipped overnight or
2nd day, please call or email us for
availability and freight quote
FREIGHT DAMAGE
Defective, damaged or shipping errors:
Defective.
Defective merchandise is under warranty
by the manufacturer:
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When
an item is defective, we can do one
of two things, we will pick up the
defective unit first and once we
have it we will send you a new one
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Or,
we will ship you a new one out
the same day, but we need your
credit card # for collateral,
when you are ready for the old one
to be pick up just call us and UPS
will pick it up
customerservice@iapsales.com
Damaged:
Please inspect your shipment upon
receipt
If you receive the product damaged you
have three (3) busines days to contact
us for an RMA #
We will exchange the product or give
you a full refund for the amount of the
merchandise.
Shipping
errors:
~ On occasion we may have an error or
incorrect item shipment, we ask that you
ship the item back to us and we will
exchange the product or give you a full
refund for the amount of the
merchandise.
SALES TAX
we have
no sales tax in New Hampshire .
RETURN POLICY
Buyers Remorse:
If you
buy a product with in the first 30 days
and realize you do not like it, you may
be subject to a restocking fee of up to
40 % restocking fee, and shipping return
is paid by the customer.....( 40 %
restocking fee applies is when the
product has to be re packaged )
Defective :
Defective merchandise is under warranty
by the manufacturer:
-
When
an item is defective, we can do one
of two things, we will pick up the
defective unit first and once we
have it we will send you a new one
-
Or,
we will ship you a new one out
the same day, but we need your
credit card # for collateral,
when you are ready for the old one
to be pick up just call us and UPS
will pick it up
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