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Building, improving or renovating your home can be both a rewarding and challenging experience. Finding the item you want, getting it at a great price, and having it delivered on time are important factors to any buying experience. The Improvement Direct, Inc network of companies delivers and we strive to go the extra mile. We're Here To Help
With a large call center, we have experienced sales associates to help you answer your questions: pre-sale, order placement and post-order assistance. We also offer an automated customer service tool to check order history, make inquires, check tracking, order status and setup returns. Whether contacting us by phone, email, website, fax or written, we are here to help!
Product Availability That's Hard to BeatYou've got that order placed with a local store but it looks like it will take 4-6 weeks to get the item in. Why wait? Improvement Direct, Inc partners with over 100 warehouses that we either operate or contract through to get the items you want when you want them. Even if we don't have stock, we often have the ability to ship directly from manufacturers or through our warehouses to minimize lead times. For most orders we can usually offer faster shipping means, such as Next Day Air, to get those items to you and get your projects finished on time and on budget.
Getting More For Your MoneyOur partnerships run deep, deep enough to make sure that you get the best price on all the products that we feature. At Improvement Direct, we realize how important it is to make your hard earned money stretch far enough to let you finish your project without breaking your budget.
Customer SatisfactionAs part of our quality assurance, each customer that places an order is presented with the opportunity to rate our performance and service. These surveys are compiled and displayed by the third-party company called Bizrate. Surveys are noted and addressed by our Quality Assurance department to make sure that each customer's experience was satisfactory.
Keeping You InformedIn addition to order and shipping confirmations, we offer a monthly mailer with current specials, buyer guides and coupons so that we might keep you informed and maximize your savings with us. All emails are strictly adhered to by our Privacy Policy and are only sent to customers who have requested it. We hate spam as well and would never sell any personal information.
But WHO Are You?Improvement Direct, Inc is a a privately held corporation, located in rural Chico, California. In business since 2000, we started by offering faucets and accessories to customers through our first website FaucetDirect.com. With the growth of the home improvement industry we have expanded into other home improvement products for consumer, designer, contractor and retailer alike. We are proud to offer our central website StockBlowOut.com to provide a one-stop resource for home improvement. Please visit our Corporate page for more company or product information.
If you have other ideas about what we can do to provide you with the best service possible, please let us know. We'd love to hear your ideas!
ImprovementDirect, Inc.
Attn: eBay
282 Convair Ave.
Chico, CA 95973
Telephone: (866)709-3857 x578
E-Mail: ebayinbox@improvementdirect.com