1. Please keep in mind that cedar is a natural wood product, so small variations in the grain and other slight "imperfections" are a part of the natural character and beauty of the product. Therefore minor hairline cracking or "checking" that does not affect the performance of the furniture is not covered.
   
2. Any and all breakage or repairs not directly associated with defects in original materials and workmanship including, but not limited to, such as wood rot or disintegration (from exposure to certain types of bugs, molds, ground moisture and other deteriorative substances natural or unnatural), abuse or misuse, and damage occurring during use for which it was not intended (e.g. someone sitting on an arm paddle and breaking it, exceeding normal weight capacity of furniture (such as by trying to squeeze more people on it than it was intended for), etc.).
   
3. Damage caused by exposure to various weather patterns such as leaving the furniture outside in the winter, thereby allowing water to penetrate various parts and possibly freeze, thereby expanding and cracking the wood; or damage to any part not suffering from an original defect in material or workmanship that results from the effects of any other weather patterns.
   
4. Due to various weather patterns that are beyond our control, the stain treatment is not warranteed in any way for a specific period of time, although you can expect that it will last anywhere from 1.5 - 4 years (sometimes longer) before renewal is necessary.
   
5. You may be required to send us the damaged piece for inspection and/or repair, or to furnish us with a photo (digital or by mail) before we send the replacement part in order for us to assess the damage and ensure that it was due to original defects in material and/or workmanship and to assess whether we should repair or replace it.
   If we asses the damage not to be due to an original defect in materials and/or workmanship, you will be responsible to pay for the replacement part and shipping.

SHIPPING PROCEDURE

We use only the best shipping services available for North American deliveries... Federal Express, UPS, and their affiliates.

We maintain an inventory of products ready to be shipped to you at any time, although sometimes a piece has to be produced especially for you. Our cedar furniture is usually delivered to you in  5-7 business days. Our pine furniture is usually delivered within 10-14 business days, although many times, it is much faster.

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RETURN PROCEDURE
In order to return any piece, please follow these instructions. Returns will not be accepted if they are not properly adhered to:

1. If you have accepted delivery, please ensure that all original instruction sheets, hardware packets (nuts, bolts, etc), warranty card, and packing is still available and in sufficient condition to withstand return shipping, otherwise you must arrange for alternative packing that will properly protect the furniture during return transportation.
   
2. Call our customer service line at 1-866-86-CEDAR or email us to request a "Returned Merchandise Authorization Code" ("RMAC").
   
3. Arrange for pickup of the item(s) through FedEx Ground or UPS (whichever method it arrived) and return it to the designated return depot, which you will be given by an authorized Iowa Adirondack representative when you make initial contact for your RMAC.
   
4. Please include your name, address, phone number, copy of invoice from the original order, and your RMAC in the package.
   
5. Write your RMAC code on the Way Bill in the "Sender Reference" area so that it can easily be identified upon receipt that it is an authorized return.
   
6. Keep your copy of the Way Bill, which has a tracking number for the shipment, for your records and in case we require the tracking number to trace the whereabouts of the shipment.

Conditions:

Item must be sent back within 20 days from date of receipt, otherwise returns may not be accepted.

All products and packaging must be in their original condition to receive a full refund, otherwise repackaging and/or restoration fees may apply and be deducted from refund amount.

If item is damaged beyond repair for any reason (notwithstanding documented damage made by FedEx (or other chosen delivery company) before you initially received the item) and not suitable for re-sale, the return will not be accepted.

Maximum refund is your original purchase price plus we refund original shipping charges. You are responsible for return shipping charges.

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PAYMENT PROCEDURE

We proudly accept credit cards, bank transfers, and e-check payments through Paypal. We also will accept money orders and cashier's checks.

User:gonefishing23( 482)  Date:Nov-13-09 13:39:15 PST Praise: Quick Shipping Very nice chair A++++++++++++++++++++++++++++++

User:cruze03( 145)  Date:Sep-29-09 16:46:19 PDT Praise: nice chairs thanks A+++++

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