Contents

1. About this store

2. Payment methods

Australian customers

Overseas customers

3. Postage methods

4. Other terms and conditions

Warranties and refunds

Finalising the transaction

Refusing to deal with a bidder

Second chance offers

Closing auctions early

Feedback

Copyright

About this store

This store is maintained by Irina and Lana. We do this as a hobby and are now Ebay powersellers. We are also now registered as a business with an ABN.

We sell different kinds of jewellery - fashion jewellery, rhinestone sets, swarovski crystal, gemstone and diamond jewellery, gold and silver items. We get the jewellery directly from manufacturers, so although we are not technically a wholesaler, most of our items start at well below wholesale prices.

If you are considering buying or bidding on one of our items, but are not sure that you are getting a good deal, we strongly encourage you to visit some local jewellery stores to take a look at the prices for similar items. This way you can bid knowing that you are going to get a great deal.

Not all items that we have are listed at all times, so if you are after something in particular and can't find it - please email us and if we have an item you want, we'll list it for you.

Payment methods accepted

Domestic Customers

We can accept the following payment methods from Australian customers:

• Direct Bank deposit - this is the fastest, cheapest and easiest payment method
• Money order - Australian Money Orders only. We cannot accept international money orders of any kind.
• Cheques - these are accepted but take about 5 days to clear. Your purchase will only be posted after the cheque clears so there will be a delay.
• Cash - you are welcome to pick up your item and pay cash, if you arrange to do so in advance. We do not accept and do not recommend sending cash via the post and take no responsibility for cash sent in contravention of this instruction that is lost in the post.

We cannot accept the following payment methods from Australian customers:

• Credit cards - we do not have facilities to accept credit card payments, except through Paymate. Please see above for Paymate terms and conditions.
• Foreign currency payments - only AUD$ payments are accepted.
• Paypal - Paypal is only available to international customers. We will not accept any Paypal payments from customers in Australia.
• Paymate - Paymate is now also only available to international customers. This is due to Ebay insistence that merchants are not allowed to apply a surcharge to credit card payments through Paymate.

Overseas customers

We can accept the following payment methods from overseas customers:

• Paypal - USD$ payments through Paypal are accepted from most countries. Please let us know if you want to pay through Paypal and we'll send you an invoice. Please do not send payment before receiving an invoice.
  • We reserve the right not to accept payments from non-Paypal approved countries and where we suspect fraudulent activity.
• Paymate - Payments in AUS$ through Paymate are accepted from most countries. As with Paypal, please let us know you'll be paying via Paymate and wait for an invoice.
  • Paymate payments must be made in AUD$
  • We reserve the right not to accept payments from countries with high incidence of credit card fraud or where we suspect fraudulent activity.
• Western Union money transfer - may be accepted by prior arrangement only, where Paypal or Paymate is not an option. Please contact us beforehand if you want to use this method. The transfer has to be in AUD$
• Bank deposit - can be accepted in AUD$ only! Please beware that buyer will be responsible for any fees they incur in using this method.

We cannot accept the following payment methods from overseas customers:

• Cheques - overseas cheques will not be accepted and will be sent straight back.
• International or Western Union money orders - these will not be accepted. They cannot be cashed here and will be sent straight back to the customer.
• Foreign currency payments - no foreign currency payment is accepted, except through Paypal as above.

Postage methods

All items within Australia are sent via insured/registered post, through the Post Office. Registration is compulsory for all purchases regardless of value. This is entirely for the customer's benefit - we want to make sure that you receive what you pay for.

All overseas parcels are sent via Australia Post. We highly recommend registration for all items and require it for all items over AUD$50.00. We disclaim any responsibility for uninsured items that are lost in the mail. By requesting unregistered international postage the customer agrees that the item is sent at their own risk and agrees not to make any claims against us with regard to items so lost.

Please do not ask us to send items via services other than Australia Post, we will not do so. This applies to domestic and international customers.

Other terms and conditions

Warranties and Refunds

Refunds will only be given where the item was misdescribed or faulty. We attempt to check all items to ensure that this does not happen. Refund will not be given if requested after more than three (3) days from the day of delivery of item.

Refunds will not be given where the customer changes their mind or makes an assumption about the item that later proves to be false. To avoid making inaccurate assumptions - please ask all your questions before bidding. We are not responsible for the customer assuming something about the item that we did not put in the description!

Refunds will also not be given in the event that the customer subsequently finds the same or similar item at a cheaper price either on Ebay or elsewhere.

Refunds will not be given if negative or neutral feedback is left prior to refund been requested or issued. We regard the leaving of such feedback as finalising any disputes about the transaction, including any questions of refund. Leaving positive feedback does not in any way disqualify the customer from obtaining refund in accordance with the above conditions.

Refund will only be issued after the item in question has been returned to us.

Where refund is given because of misdescription or faulty goods, reasonable postage charges will generally be refunded also. Unnecessary postage costs (eg notification to customer that goods have been received by us, excessive insurance, etc) will not be refunded.

Finalising the transaction

Contact must be made within three (3) days after the close of the auction.

Payment must be received within seven (7) days after the close of the auction. Payments can be made at a later time by prior arrangement with us.

Items will only be sent out after the payment has been received and cleared - absolutely no exceptions!

We will send you at least two payment reminders before starting Non-Paying Bidder proceedings. We will issue NPB alerts and leave negative feedback if the transaction is not finalised within reasonable time. We do not like to do so, but believe it appropriate in the interests of Ebay community.

Refusing to deal with a bidder

We reserve the right to refuse to complete the transaction where we suspect that the top bidder is acting fraudulently or dishonestly in any way relating to the transaction. In particular, we may refuse to accept certain methods of payment where we suspect that the bidder may be engaged in fraud.

We reserve the right to refuse to accept certain methods of payments (especially credit payments, whether through Paypal or Paymate) from countries with relatively high incidence of credit card or internet fraud or where the location of the source of payment differs from the postage location.

We reserve the right to refuse to accept credit card payments, whether through Paypal or Paymate in case of expensive items.

We may, at our absolute discretion, block any bidder or cancel the bids of any bidder who has a history of non-payment, dishonest Ebay activity or leaving unjustified negative feedback to others. We will attempt to contact you prior to doing so.

Second chance offers

We may issue a second chance offer to the underbidder where the highest bidder does not contact us within 3 days or pay within 7 days (unless a different timeframe was arranged with us).

We reserve the right to issue second chance offers on any auctions, at any time, in case we have more than one of any item.

Closing auctions early

We will attempt to run all auctions for their stated term. However, it is sometimes necessary to end an auction early or cancel the listing altogether. We reserve the right to do so, but will attempt to contact any bidders with an explanation.

Feedback policy

We attempt to leave feedback when we post the item. We would appreciate it if the customer would leave us appropriate feedback after receiving their purchase.

If there are any problems with the transaction, these should be addressed before leaving any negative or neutral feedback. We will do our best to resolve the difficulty. We will not take steps to address the problem where negative or neutral feedback has already been left. Leaving positive feedback will not prevent us from attempting to resolve any problems.

We will leave negative feedback to all non-paying bidders who do not have an acceptable explanation for their default.

We may take any action with Ebay or otherwise in relation to any false, malicious or defamatory feedback.

Copyright

All our listings, template designs, images etc are subject to copyright. We will report to Ebay anyone violating our copyright and may take other action, including legal proceedings. If you want to use any part of our listings - please ask for permission to avoid problems.