About Us

Our aim is to provide you with brand name sunglasses at prices anyone can afford! When you shop online you expect a great price and a secure, honest buying experience. Unlike other online retailers, you can actually talk to us over the phone(we don't hide behind email addresses) and if your visiting the Gold Coast, we have a retail store, where we can offer you personalised advice on different shapes, brands and lenses. All stock is genuine, you will get an excellent product backed by first class customer service - guaranteed!

To see our full range available - we recommend that you view our online store - www.iwear.net.au

We only sell 100% genuine and authentic Products!

You are purchasing from an authorised retailer - All of our items are sourced from authorised distributors and resellers and are 100% genuine and authentic - or you're money back!


To search our entire range and see stock availibility click on the link above. You will be taken to our main site which has a search box in the top righthand corner. Simply put the model and/or model# and it will display stock availbility.

FREQUENTLY ASKED QUESTIONS - read before purchasing!!

- How can it be Genuine if its so cheap?
- My item didn't come with a genuine case or tags - Its a fake!
- Is there a manufacturers warranty?
- How long does it take for my item to arrive?
- What if my item doesn't arrive?
- How come International Express Shipping is so expensive?
- How do I get combined shipping?
- When I go through Checkout - GST is added to the order - Is GST Included?
- What if I am not happy with the Item - e.g. the Quality or Size?
- How do I know if the sunglasses give Maximum UV protection
- What are the Category ratings all about?
- Do I need Polarised Lenses - are they better for my eyes?
- Do you Guarantee Delivery?
- How do I pay?
- How can I contact you if there is a problem?
- Whats the Policy with returns, can I get a refund?


Q. How can it be Genuine if its so cheap?
Many people don't understand how we can sell brand names at sometimes ridiculous prices - and believe its too good to be true - So how can we do it? With many items for auction sometimes we don't make much at all, however we need to clear the stock to make way for new models, so you the customer are the big winner. With other items we may buy in bulk or get major discounts from the authorised distributors who are looking to clear surplus stock or discontinued models. We pass on the savings and shave our margins - so again you the customer can win. All items are purchased through the Authorised Distributors and are 100% genuine.
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Q. My item didn't come with a genuine case or tags - Its a fake!
If it doesn't mention a case in the listing don't expect a case - with clearance stock our distributors rarely give us cases due to the low price - we therefore don't offer any cases unless stated otherwise in the listing. However we may ship your item in another branded case if we have oversupply in other branded cases. The same story goes for tags, we may de-tag items - this has nothing to do with it being genuine or fake - you are buying items from an authorised seller and we have a physical retail store with most items on sale (at a higher price). If your still not convinced - then we recommend you DON'T BUY !!
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Q. Is there a manufacturers warranty?
Items come with a manufacturers warranty against defects. Most warranties are for 12months. We require the item to be returned to us before we can assess whether it is a warranty claim (you the buyer need to pay the postage to return it to us). Note: If you sat on your sunglass, or physically damaged them you can't, you can't expect a repair or replacement under warranty. However if it is not under warranty, we can quote on replacement parts(arms, front, lenses) if it can be fixed. If at worst it cannot be fixed, we can offer you a replacement at a discounted price.
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Q. How long does it take for my item to arrive?
When your item is shipped you will receive an email notification - Email will go out to your email address that you have on file with Ebay(if this doesn't work then you won't receive tracking emails). From this point, depending on location and shipping method you should expect the following delivery times (keep in mind sometimes unforseen delays can occur due to customs or other issues with local postal services).
- Within Australia: Express Post = 1-2 days. Registered Post = 3-5 days.
- New Zealand: Registed Airmail = 3-5days.
- International(all other countries): Registered Airmail = 5-10 days.

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Q. What if my item doesn't arrive?
If in Australia check your shipping email for your tracking# (or email us and we will supply). Call Australia Post on 131313 and quote your tracking#. If you need assistance email us. If you are overseas and have chosen Registered Post as your shipping method, please email us and we will track the item and get back to you. Note: With International orders if you choose the cheapest method which is Airmail and it doesn't arrive - Sorry - there is nothing we can do - rather than take the risk choose Registered Post International - its trackable and a signature is required on delivery - plus its insured up to $100.
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Q. Why is International Shipping so expensive?
Australia Post has recently introduced Registered Post International. It will cost $21.95 AUD to receive your item within 5-10 business days, signature is required on delivery and your item is insured up to $100. Finally we think Australia Post is offering some value - and we can now offer you a cost effective method of international shipping that is secure.
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Q. How do I get combined shipping?
When you go through checkout any items you have won will be combined automatically and will give you a combined shipping price. If you think you are going to buy more than one item - wait and pay once for all items - if you pay individually - it may get shipped by our shipping department and you will lose the combined shipping opportunity!
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Q. When I go through Checkout - GST is added to the order - I thought GST is Included?
GST is included in the price - you have mis-read the invoice total during checkout. The GST amount is quoted in the Tax Invoice as this is required by law - however it is not extra - it is already included.
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Q. What if I am not happy with the Item - e.g. the Quality or Size?
Don't panic - you can return the item - however we don't refund the postage and we charge a 15% restocking fee to cover selling fees and other associated costs. So before you return the item first work out if it is worth it. If there is a problem with the item please contact us immediately so we can sort it out for you. We want our customers to be satisfied with their purchase - we will do our best to make you happy.
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Q. How do I know if the sunglass give maximum UV protection.
Australian sunglass standards are the highest in the world - to pass the standard - all eyewear must eliminate no less than 95% UV Radiation. Note: The darkness of the lens has nothing to do with the reduction in UV radiation. Unless stated otherwise - all of our sunglasses offer 100% UV protection.
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Q. What are the Category ratings all about?
As the darkness of the lens has nothing to do with the quality of UV protection - the category ratings(1-3) can be misleading by stating good to very good UV protection - there is basically no difference in UV protection - the big difference is sunglare! Sunglare is direct glare - obviously the darker the lens the more direct glare will be reduced - so if you want to cut the glare on a sunny day go for a Category 3 sunglass - if you want a sunglass for overcast - non-glare days then choose the category 1-2 (lighter lens). Remember if the lens is light or even clear it still cuts UV rays. If in doubt email us.

Q. Do I need Polarised Lenses - are they better for my eyes?
Polarised lenses reduce reflected glare. They don't offer any further reduction in UV protection, but rather help cut that bounce back glare you get from the light reflecting off surfaces e.g. water. If you are fishing - Polarised is perfect, as you can see the fish. If you are a pilot, don't get Polarised as it takes away the contours of the clouds and can hinder the display of the LCD instrucments. If you are unsure email us.

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Shipping Information

You will be given shipping options during checkout. All prices are quoted in the item description. Yes, we ship overseas. If you want to guarantee delivery then you must select the Registered Post option or ECI for international orders. If you want to take the risk then select the cheaper methods. Most items arrive 99% of the time, however we cannot guarantee delivery as it is out of our hands once given to the postal service.

For detailed information on shipping costs on specific items check the item description.

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Payment Information

Checkout

All buyers are required to use our online checkout to process your order and remit payment! Either go through Ebay checkout or you will recieve an email with complete instructions at the end of the auction. The checkout process will confirm your details, combine multiple auctions, give you different shipping choices and calculate shipping costs - it makes everything go smoother.

Payment Methods

During our checkout process you will be given the following payment options:

* Credit card payments are only accepted through Paymate and PayPal

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Contact Us

To contact us send an email to sales@iwear.net.au or visit our website www.iwear.net.au.

The average time it takes for us to respond to an email is usually under 24 hours except for weekends or Public Holidays. Unfortunately, we are closed for business on Saturday and Sunday (Australian time).

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Other Policies

Returns and Refunds

Refunds are accepted with no questions asked. You must notify us with your intention to return your item within 7 days of receipt. We will then email you with confirmation and a return authorisation (RA) number. We must recieve your item within 7 days if in Australia or 14 days international of you receiving your RA number. Please enclose your RA number with your item. Goods must be returned in the condition that they were received.

You (the buyer) are responsible for all shipping costs and liability when returning items. Once the item/s have been received we will notify you via email and refund the purchase price less the shipping cost and a re-stocking fee of 15% of purchase price (covers eBays listing and final value fees).

Auction Terms

• By bidding for any of our items you accept to pay using your choice of the above payment options.
• After the auction is finished you will be sent an email, explaining in detail how to pay using the above payment options.
• All payments must be recieved within 10 days of the conclusion of the auction. After this time period we will begin eBay's unpaid item process and relist the item.

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