e-scentialbeauty specializes in great customer service at a great price.

While there are many other sellers of similar products, we take pride in our great customer service! We only sell terrific products and we normally ship in stock items within 24 hrs., and back order items within 7 days.

Please be aware that it is possible that we may from time to time run out of stock on a particular item listed in our ebay store. While we make every attempt at maintaining a complete inventory it is not always possible. Occasionally items may be on backorder and temporarily out of stock. Some suppliers take longer than others to ship. We try to anticipate these conditions and we want you to know that it may take a week or possibly longer to ship your purchased item.

You can always contact us with any questions or concerns you may have regarding any of our products at info@e-scentialbeauty.com

You can also contact us toll free at 800-440-8545. If we don't answer please leave a message and we will try to get back to you as soon as possible. Sometimes we are on another call or away from the phone. This is the quickest way to get action if you are having a problem with your order. We get so many e-mails that some are missed and the response time has increased dramatically.

Feedback Policy

We do not leave feedback until after we have received your feedback. Please be patient, we do hundreds of transactions every month and we can't always post feedback immediately.

Please try to contact us if there is a problem with your order and we will do our best to try to resolve the issue. Please do not leave negative or neutral feedback without calling our toll free number and trying to work it out. Thank you.

Return Policy :

We accept legitimate returns.

Our Definition of a legitimate return:

I ordered brownie and you sent me vanilla cake batter instead. I would like to return this and exchange it for the correct item.

Or, The item was received in damaged condition and I took the recommended insurance for $1.70. I would like to return the damaged item for a replacement.

We will accept all legitimate returns. By legitimate we don't mean you can return it because you changed your mind. By legitimate we don't mean you were completely unfamiliar with a product and when you received it, it was not quite what you expected, so now you want to return it. By legitimate we don't mean you think the color of a fragrance appears to be too dark, and even though it smells good and just as it should you still want to return it.

If you want the kind of customer service where all returns are accepted for any reason, no matter what, please go to a high end retail store and pay full price. They can afford that kind of return policy, we can not. We charge very reasonable prices and offer great service for the price.

All returns are conditional on meeting our the following requirements: In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

All returns will be at our discretion and are subject to a 25% restocking fee.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.
RMA number
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise

Please return the merchandise to:
Star Struck
RETURNS DEPARTMENT
P.O. Box 553
Syosset, NY 11791 USA

All returns must be shipped back to e-ScentialBeauty.com using  USPS Delivery Confirmation.

Any package that has not been received by e-Scentialbeauty.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to e-Scentialbeauty.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $4.95 re-shipping fee.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Service Representative.

Contact us at: Star Struck
1-800-440-8545 - Toll free in the U.S.
631-673-3433 - Outside the U.S.
Monday-Friday: 9:00am-5:00pm Eastern Time.
info@e-scentialbeauty.com

Claims

You must notify us within 15 days from the date of your order if you did not receive it.

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