• General Questions: E-mail us at jeffandivan@refurbsources.com.  Be sure to include eBay item number with question(s).

• Exchange & Return Service Questions:  E-mail us at jeffandivan@refurbsources.com.

• Paypal payment address: paypal@refurbsources.com

• Your E-mail is very important to us, we will try our best to answer any questions regarding item, orders and others ASAP.

          

• Paypal payment -  We accept Master, Visa, AMEX, Discover credit card payment via Paypal .

• Postal Money order, Cashier or Bank issued check (No Personal Check)- It usually takes 5~7 business days  to clear.  Any returned Money order, Cashier or Bank issued check will be charged with returned check fee of $20.

• Important Notes: For Money Order, Buyers must include item number, eBay user ID and print shipping address in the mail.
  Please email us for money order payment details.

• Tax: Illinois Resident will be automatically charged for 8.75% taxes during checkout.

• We use UPS or Quality Trucking Company as our shipping method and ship to continental U.S only.

• We do not sell or ship to APO or PO box address, Hawaii, Alaska, Puerto Rico, Islands, Canada and International.

• We will only ship to Confirmed address for Paypal payment, No Exceptions.  If address is not confirmed by Paypal then we will refund payment within 24hrs.

• We do not offer in-store pick up for small item (s), please e-mail us for more details.

• It usually takes 4~7 business days to reach a U.S. resident address.

• Payment / Sale : You agree to pay for my purchase within 3 business days thru our acceptable payment methods.

• You understand that all sales are final, JeffandIvan may exchange or repair defective merchandise at its discretion.

• Service : Returns are accepted within 15 days of receiving the system and are subject to 20% restocking fee.  Item must be returned with original packaging with fully working condition.

• For any defective merchandise, please contact us to obtain an RMA (Return Merchandise Authorization) number.  

• RMA is valid only 7 days from the day of issuing

• While under warranty if item shows lock of full functionality, customer has the responsibility for inbound shipping charges to our company and our company will service and pay for out bound charges back to the customer

• Any fees or charges resulting from payment chargeback or rescinded fund will be responsibility of the buyer.

• Shipping : Please provide us with a phone number at the time you are making a payment. We will ship as soon as we receive a phone number.

• Even though we use quality shipping companies, box may be damage during delivery.  In case of damage on the box, the driver’s signature should be taken and the shipping receipt with a clear statement that the box was damaged upon arrival for return authorization and insurance purposes

• Seller is not responsible for lost/damaged packages if Uninsured!

• You have read the auction and description and fully agree to all terms stated.

Important Notes

• Serious Buyer only, buyers contact seller after the purchase.

• Payment will be refunded if we don't know what you ordered. Please resend payment as soon as payment refunded.

• Failure to do so will result in negative feedback and Non-paying Bidder will be reported to eBay.

• Non-refundable $5 is required for the cancellation. Non-paying bidder warning will be given and eventually received negative feedback and will be reported to eBay.

• After buyer have submitted payment and If buyers haven't received the tracking # from UPS following 5 business days, please
  E-mail us  with your eBay winning auction number along with eBay Id.

Feedback Policies

• If there's any problem, we will try our best to resolve all problems immediately.  Please give us the opportunity to help you.
  Any customer that leaves negative/neutral feedback without giving us the opportunity to resolve the problem will also receive a negative feedback.

• Please feel free to leave us a positive feedback after item received and our automatic system will leave you a feedback ASAP too.