Why Choose Aquatic Collection?

We are comitted to providing you with a great experience buying corals on Ebay, here are some reasons how we will achieve this:

• We offer large, high quality hand picked corals.
• We have the best variety of corals available on ebay today.
• We provide multiple, detailed pictures of the exact coral you are bidding on.
• We have the knowledge and experience to get your corals to you safely.
• We have over 3 years of experience selling corals on Ebay, with a 750+ feedback score and 99.5% positive feedback.
• We offer competitive shipping prices.

Live Arrival Guarantee

Here at Aquatic Collection, we believe in our methods and products. We now offer a live arrival guarantee on all of our corals and invertebrates, unless otherwise noted. We will guarantee that all of our corals and invertebrates will make it to your door alive and kicking. But because shipping live animals carries inherent risks, you must comply with the following rules and restrictions:

NOTE: If you are experiencing extreme weather conditions (below 45 degrees or above 85 degrees), we will require your order to be shipped and picked up at your local UPS Customer Center Staffed Location to be eligible for our live arrival guarantees. Please read below for more information on UPS hold for pickup.

1. We must receive an email within 3 hours of the delivery time.

• The delivery time will be based on the tracking information and the email time sent will be judged on the email timestamp.

2. The package must be delivered via signature release on the first attempt.

• If you miss the first delivery attempt the package may be delayed another 24 hours. This extra transit time will put extra unnecessary stress on the animals. Please make arrangements to be available or have the package shipped to a location where someone is able to sign for it. We can also have the package held at a UPS Customer Center staffed location for you. Please read below for more information on UPS hold for pickup.

3. We must receive clear concise pictures that show the dead animal. The more pictures you show us, the better.

• The pictures you show us are your evidence to support your claim. They are our "eyes" and must decisively show that the animal is dead and not just damaged or stressed. A dead coral will be defined by over 60% receding tissue or skeleton showing.

4. Damaged corals (branches that broke off or cracked pieces) are not covered by our live arrival guarantee.

• Because we have no control over the package after it leaves our hands, we are not responsible for broken or cracked corals due to mishandling.

5. Color loss or stressed animals are not covered by our live arrival guarantee.

• Along with the inherent risks that come with shipping live animals, most animals will show some degree of stress from shipping. Sometimes this can cause color shifts or some tissue retraction, but this is somewhat normal and corals are notorious for changing colors frequently. Your coral should regain its original color with some time and TLC.

Our live arrival guarantee is designed to protect you, the customer. Though it may seem long winded and convoluted, it allows us to filter out fallacious claims and in turn keep our prices competitive. We judge each claim case by case, and there are many factors that can effect our decision.

Eligible claims will receive store credit (we cannot refund credit cards) in the original amount paid for each eligible item not including shipping and tax. Orders purchased with our free shipping promotion will be credited the price of the item minus the actual shipping and handling charges. Store credit expires 21 days from the date issued.

5 Day Guarantee

All of our Premier corals have an extended 5 day guarantee on them. This 5 day guarantee extends our live arrival guarantee to 5 days after the delivery day. In addition to all the rules and regulations for our live arrival guarantee, we may require a water sample and return of the dead animal. In the event that you lose a Premier coral during the 5 day guarantee period, we will replace the coral on your next order.

Miscellaneous Information

UPS Hold for Pickup Option

With UPS, you can have your package held at a local UPS Customer Center until you pick it up. This option is actually preferred because the corals will be kept inside, away from any potentially damaging weather conditions. Your coral will still be covered by our live arrival guarantee if you use this option; however, we will require that your order is picked up before 10:30am, and contact us within 3 hours after the pick up time if a problem arises.

UPS requires a government issued photo ID such as a driver's license, passport, or military ID when picking up your package.

To find a local UPS Customer Center, please visit the UPS Locator page. NOTE: your package can only be held at UPS locations that offer the hold for pickup service, please be sure the address you provide can provide this service.

Shipping in Extreme Weather Conditions

If you are experiencing extreme weather conditions (below 45 or above 85 degrees), we will require your order to be shipped and picked up at your local UPS Customer Center staffed location to be eligible for our live arrival guarantees. This method will prevent large temperature shifts between the transit time from the UPS facility and to your home.

Weather/Mechanical Delays

If you are having severe adverse weather in your area that may delay shipping, it is your responsibility to let us know. UPS will not reimburse shipping fees for weather delays or mechanical delays. Any shipping delays void all of our guarantees.

Signature Release Option

All of our packages require a signature upon delivery as per UPS's rules. We can waive the signature requirement, but it is up to the delivery person whether or not they will leave the package or not. For some customers this option is necessary, but for any customers that wish to remove the signature requirement this will void any live arrival or 5 day guarantees.