1.Do you offer international shipping?

This seller offers international shipping.

2. What countries do you ship to?

This seller ships to the following countries: Worldwide

3. How much does it cost to ship to my country?

To get an estimate of how much it costs to ship to your location, go to the shipping details for this item.

4. How do you calculate combine shipping fee?

jovivicom: Items was free of shipping to worldwide, therefore there's no co

5. When will my order been shipped out, and when can I expect it ?

jovivicom: Orders will be processed within 1-2 business days after payment cleared. We will send shipping notification email by eBay system when we pack the items. It will take about 10-14 business days to arrive to most areas. To some rural areas, it may take longer time due to less frequent transportation and strict custom control.

6.Can you send my item as a GIFT or change the shipping value?

jovivicom: Please don't worry about that.All of our packages, international or within the US, will be marked as GIFT and lower value.

7. I am outside of USA, what is the shipping rate to my address?

jovivicom: We ship to worldwide at same shipping rate as Hong Kong Post air mail can reach. Notice: In order to make sure the shipping time, we request Italy and Brazil buyer's to pay for registered mail, because of our current forwarding company takes much time to these two counties by regular air mail.

8. Do you offer other faster shipping methods?

jovivicom: Yes, we offer EMS(4-6 business days, about $25 extra, DHL or Fedex 3-5 business days, about $35 extra depends on shipping area) upon request.

9.Do you offer local pick up?

jovivicom: Sorry, we do not offer local pick up. All orders are sent by mails.

10. Can I pay with a eBay gift card or gift certificate?

Yes, you can pay for this item with an eBay gift card or gift certificate

11. How do I confirm that my eBay gift card, gift certificate or coupon was applied to my order?

Any eligible coupons, gift cards, or gift certificates will be applied during checkout. After you purchase the item, you can go to order details in My eBay to verify this information.

12. What payments do you accept?

jovivicom: We accept paypal, or Visa / Master/ Amex online credit card through paypal. If you have problems with paypal, we can accept credit card online by other service.

13. I am new to paypal, and don't know how to pay you. /I don't have a paypal account, can I pay you in other ways.

jovivicom: Log in your ebay account, and click PAY NOW botton, you will be led to paypal page, follow the instruction of paypal you will finish the payment, we have other payment ways for buyers, please contact us.

14. I am bidding on several items, can I wait for the items end to send payment?

jovivicom: Yes, it's better to send one payment to get combine shipping fee discount. We can wait 7 days from the first auction won. Please use ebay checkout and pay by paypal. If you don't know the total, please request total invoice when you finish bidding.

15. What is your return policy?

jovivicom: Please contact us before returning the item. Please include item number and your user ID in the parcel for faster process your case. Item should be return in its original condition within 14 days. We can offer refund or replacement. Shipping fee and insurance is not refundable.