POLICIES

Customer Service

Customer service is very important at Junkhound Sally Antiques.  If your transaction was not a “5 Star” experience please email me and let me know how I can help improve your experience.  Contact me via the eBay email system for a faster response to questions.

Please Note – The US Postal Service has increased the rates for domestic and international parcels.  Please be aware of the increases prior to leaving feedback for what may seem like high shipping prices.  The cost of shipping packages involves more than “actual postage” it involves the cost of boxes, packing materials (bubble wrap, Styrofoam peanuts, packing paper etc), ink, tape, labels etc.

Payment and Shipping

I accept PayPal.  All items are shipped out within 3 business days of receipt of payment.  If an item is designated “Free Shipping” it will be shipped via the least expensive method usually First Class Mail or Parcel Post.  Faster methods are available at the buyer’s expense.  Please be aware of shipping times (see below) when choosing a shipping method.  Shipping times may take longer during the holidays.  These are approximate times.  Junkhound Sally is not responsible for shipping times.

·        First Class Mail 5-8 business days

·        Parcel Post 2-12 business days

·        Priority Mail 2-3 business days

·        Express Mail 1 business day

·        Media Mail 2-9 business days

International Buyers

·        Most but not all items are available to international buyers.  I ship Priority Mail as it is quicker, more reliable and I can trace the package.

·        NO RETURNS FOR INTERNATIONAL BUYERS

·        Import duties, taxes and charges are not included in the item price or shipping charges.  These charges are the buyer’s responsibility.

·        Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

·        These charges are normally collected by the delivering shipping company or when you pick the item up – do not confuse them for additional shipping charges.

·        It is the buyer’s responsibility to know whether an item can be shipped to the buyer’s country.  Each country has different restrictions.

·        I do not mark merchandise values below value or mark items as “gifts” – US and international government regulations prohibit such behavior.

Return Policy

100% SATISFACTION GUARANTEED.  Please notify me within 48 hours of receiving shipment if you are not satisfied with your purchase.  Buyer must have return authorization prior to returning an item.  Items will not be accepted for return without prior notification and authorization.  Item should be in the same condition as when shipped.  Please return item with the original box with all original materials and properly packaged to avoid damage.  Buyer is responsible for shipping costs.  NO RETURNS ON INTERNATIONAL PURCHASES.