It May Take a Few Hours For Me To Respond To Your Email Depending On The Time Of Day. The Majority of my Day is Spent Preparing Orders (cutting / sewing / ironing). I Generally Answer Email Twice Daily, Early in the Morning and in the Late Afternoon once I’m Finished Sewing for the Day. I Try to Take Weekends Off but I Sometimes Answer Email from my Phone. For a Faster Response When Sending a Question Uncheck the “Block My Email Address from Sender” on the eBay Question Page.

Feedback and Ratings are how eBay Evaluates Our Fee's and Discounts. We Rely on Previous Customers to Recommend Us to Their Friends & Family but also to Future eBay’ers Who Will Read the Feedback You Post About Your Experience with Us. I Hope That You Realize We Create Every Valance After Receiving Payment Starting with Selecting Thread & Lining Colors. Making Your Valance Is A Process….Its Not Like We Grab Them Off A Shelf. Therefore It Takes Longer To Receive Our Valances Than Other “Ready to Go” Items You May Purchase On eBay. Personally I Dislike that the Feedback Rating System Doesn’t Have Different Standards For Custom Items.   

If You Feel We Did Not Earn a 5 Star Feedback Rating in Every Category We Would Appreciate an Email Prior to Leaving Feedback. We Have Worked Very Hard To Maintain Our High Feedback Ratings and Would Like To Continue Our Perfect Rating.