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Karenleewholesalehobbies offers a variety of bulk lot hobbies including plastic model kits, train accessories, diecast vehicles, radio control and tools & accessories for the hobby. We offer both contemporary and out of production items. Merchandise will be sold in quantity and discounted. When shopping at karenleewholesale you will experience professional customer service, transparency and integrity in every aspect of the transaction. We will work very hard for your support with the goal of helping you achieve a pleasantly memorable online buying experience. If you are content with our service we kindly ask you to refer your family, friends or associates.
SHIPPING INFORMATION:
Shipping is via Canada Post as we have found that they offer most competitive rates from within Canada. While we will ship internationally we want you to understand that shipping outside of Canada and North America is costly particularly if shipping items air mail. Shipping cost is based on parcel weight and box dimensions determined solely by Canada Post. We encourage all our customers to verify our shipping rates at www.canadapost.ca. Please note that because you will be purchasing multiple item wholesale lots we will pack your items in such a way that will save you money on shipping.
Shipping duration will vary as a function of shipping route paid for. As a rule, air mail is quicker but also more expensive than surface delivery. For American customers please be aware that shipping from Canada to the USA via air mail can take up to 15 business days. Surface mail shipping may take up to 30 business days to arrive depending upon your state and distance from our location. While this may be considerably longer than what you are accustomed to when receiving parcels from within the USA, please understand that we are shipping from another country and therefore we ask you to allow the necessary time to elapse. For European and other International customers, International surface parcel is indicated but can take as long as 60-90 business days (2-3 months) to arrive. Air mail while faster (up to 15 business days to arrive) is also considerably more costly. We encourage all our customers to insure their shipments so that they qualify for full reimbursement in the event of loss or damage during transport. Insuring items allows us to track your shipment in the event that it surpasses stated delivery date. While shipping non-insured is less costly and therefore more attractive to some, particularly customers overseas, we want you to understand that you will not be reimbursed in the event of loss or damage to item during transport.
PAYMENT OPTIONS:
AS OF OCTOBER 25, 2007 all items will be listed in CANADIAN currency and all invoices will be in CANADIAN funds. Paypal is our preferred method of payment as we do not process credit cards or payments directly but only through paypal. Other payment options include International money order. Americans wishing to mail payment must mail a money order that is negotiable in CANADA. We will also accept Money Orders in American Currency.
RELEVANT SALES TAX:
Please note that all Canadian buyers will assume relevant federal and provincial sales tax on items purchased including the cost of shipping as instructed below:
Quebec residents: 6% GST plus 7.5% PST
PEI, Ontario and Prarie provinces: 6% GST
Maritimes with the exception of PEI: 14% HST
Refund, and Returns Policies:
Please understand that only damaged items will qualify for reimbursement. If an item is received damaged, we kindly ask that customers inform us (via e-mail) immediately. Please rest assured that we will never deliberately ship damaged goods. Items received damaged are most likely mishandled during transport. We therefore encourage all buyers to ship items with insurance in order to qualify for full reimbursement resulting from such mishandling.
On rare occasion, you might receive a kit that contains a manufacturer defect. In this event, we ask that you contact the manufacturer directly in order to receive replacement parts. If the manufacturer does not address your issue because the kit is out of production, we will do our best to replace if available or reimburse. Please note that shipping charges are NOT refundable.
OTHER THAN FOR DAMAGED OR DEFECTIVE KITS FOR THE REASONS AFOREMENTIONED, THERE WILL BE NO RETURNS.
We will do our very best to describe through words and exhibit through illustration the content of each item. We have no intention of misleading or misrepresenting our inventory. We encourage all customers and potential customers to ask any question they might have concerning any item of interest. We have a knowledgeable working team on hand to assist in answering your questions. We will do our very best to answer your questions in a timely manner. Please understand that on occasion, items are sealed which prevent them from being opened. If you have any questions concerning our items or policies please email us prior to purchasing.
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