These dates are dependent upon location. See map below for approximate transit time.
Estimated Transit: 3 business days. Transit times do not include Saturdays or Sundays or Holidays.
All orders processed after 4:00 pm EST will be processed the next business day. KegWorks does not ship on Saturday or Sunday. So, orders placed on Friday after 4:00 pm EST will ship on Monday.
Estimated Transit: 2 business days. Transit times do not include Saturday or Sundays or Holidays.
All orders processed after 4:00 pm EST will be processed the next business day. KegWorks does not ship on Saturday or Sunday. So, orders placed on Friday after 4:00 pm EST will ship on Monday.
Estimated Transit: 1 business day. Transit times do not include Saturdays or Sundays or Holidays.
Please contact us
if you are interested in Saturday delivery.
There is an additional $20 fee for Saturday delivery.
All orders processed after 4:00 pm EST will be processed the next business day. KegWorks does not ship on Saturday or Sunday or Holidays. So, orders placed on Friday after 4:00 pm EST will ship on Monday.
We must receive these orders by 3:00 pm EST for same day
shipping. Orders we receive after 3:00 pm EST will be
shipped the following business day. Orders placed on Friday for
Overnight delivery will not arrive until the following business
day, which is usually Monday. Saturday delivery is available
in some areas. Call for more information 1-877-636-3673.
If the item you ordered is shipping via freight truck it will
usually take 5-7 days for delivery. Some items will take
longer, based on your location. When your item arrives at your
local freight depot, they will call the phone number listed as
the delivery address phone number to schedule a drop off. You
will need to call them back within 24 hours to arrange a
delivery time and date.
Most of our carriers prefer to deliver to residential addresses
in the early evening. All of our contracted freight carriers
provide curbside delivery. This means that you will need to
remove the product from the truck. You will most likely need
another person or a dolly to help.
Alaska and Hawaii
In most cases, orders to Alaska and Hawaii can only be sent
Fedex Ground Service.. Small part orders can sometimes be sent
via standard US mail. Feel free to contact us with questions
regarding this, or for shipping quotes on items shipped by
freight truck.
Most order can be shipped by USPS Priority Mail International. Larger orders that cannot be shipped because of size will be either shipped FedEx or UPS. Please Note: You are responsible for duties, customs clearance fees and taxes on the item once it is delivered.
From time to time we offer free shipping on some of our
products. These products will have a "free shipping" icon next
to them. At this time free shipping is available only on items
being shipping in the contiguous US. Items being shipped to AK,
HI or Canada are not eligible for free shipping.
Customers are responsible for checking their order when it
arrives to make sure that all items are present. Any order
discrepancies must be communicated to us within 7 days.
KegWorks is not responsible for missing items reported after 7
days.
At KegWorks, we stand behind the quality of our product and we try our best to make things right if you are not satisfied with your purchase.
Returns
You may return any item purchased on our web site either by mail or in person at the KegWorks store within 21 days of the ship date. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes less applicable restocking fees. Shipping fees are non-refundable.
If there was an error on our end for example, if we ship you the wrong product you will not incur any restocking fees. In all other situations, there is a minimum 20% restocking fee. We would love to bypass these costs for you, but unfortunately we cannot. Many items are direct from the manufacturer or special order and we, KegWorks, are charged this fee for your return.
So, we ask that you please order carefully. Review your shopping cart to make sure you have selected the correct products. Read full descriptions of our products including measurements. We also suggest that you check out your products as soon as you receive them, as you have a 21 day window for return.
In regards to restocking fees, please also note the following:
- John Boos Products have a 25% restocking fee.
- Anvil Products have a 25% restocking fee and accessories cannot be returned.
- Bar foot rails, hand rails and components have a mandatory 20% restocking fee from the factory (used or unused).
Exchanges
You may exchange any item purchased on our Web site either by mail or in person at the KegWorks store within 21 days of the ship date. Pending inspection, an exchange will be issued.
In most exchange instances, there are no restocking fees. There are however some unavoidable restocking fees for custom orders such as bar rails and large ticket items such as refrigeration items. Mandatory restocking fees are as follows:
In regards to restocking fees, please also note the following:
- John Boos Products have a 25% restocking fee.
- Anvil Products have a 25% restocking fee and accessories cannot be returned.
- Bar foot rails, hand rails and components have a mandatory 20% restocking fee from the factory (used or unused).
Return and Exchange Procedure
If you are not completely satisfied with your purchase for any reason, please contact us. Your satisfaction is our ultimate concern. Authorization is required for any merchandise return.
1. Contact us via phone or email. Give us your KegWorks order number, a description of the item you wish to return and the reason for return.
2. We will then provide you with a Return Authorization (RA) Number. Write this number on the outside of the return box. RA numbers are valid for 15 business days after issue and we must receive returns within 21 days of the original ship date. No returns will be accepted without an RA number
3. Put the returning item(s) and a copy of the original Packing Slip (with the Reason for Return) in the original shipment packaging. Please include all product-packing materials.
4. Send package to:
- KegWorks
- Attn: Returns Department
- 1470 Military Road
- Kenmore, New York 14217
All returned items must be shipped within twenty one (21) days of the ship date. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories. All orders filled correctly are subject to a minimum 20% handling and restocking charge ($10.00 minimum charge).
Customers are responsible for all shipping charges unless the cause for the return is a KegWorks error. Shipping charges must be prepaid on all returned shipments. For your protection, we recommend you insure all returned packages. KegWorks is not responsible for return shipments that are lost, pilfered, or damaged.
Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% handling and restocking charge ($10.00 minimum charge). Heavy or oversize items shipped via truck, including keg refrigerators, are also subject to return freight charges.
5. Your return will be processed as quickly as possible, upon receipt. This may take up to 30 days. Also note that credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.
Please note that all returns must be complete, in original and resalable condition, with all original boxes and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.
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