Communication is at the basis of any online transaction, that is why @ twinsonline we reply to all e-mails as fast as possible, and also provide live support service through our website. ( if you do not receive a reply to your e-mail within 24h you are kindly requested to contact us again). We try to make your online buying experience as close as possible to as if you were buying directly from the shop, maybe betterGoods are delivered directly to your home, we offer various methods of payment to meet every client need and  always choose the most cost effective shipping methods for the customer. We ship the items the same day that we receive the payment

Important: Bulky items such as board bags, kites, board snowboards etc are shipped via express courier. If you have purchased one of these bulky items you are kindly requested to read the following.

For bulky items mentioned above you are kindly requested to supply a telephone number preferably a mobile phone number or both fixed and mobile.

Be careful to supply the correct address including the name on the doorbell exact post code etc.

Our courier tries to deliver the items twice, each time leaving a note. On the third time they will try to call you.

Once contacted by telephone it is important to arrange a delivery with the courier. Pickup at the courier's deposit or delivery to another address that is different form the one supplied is NOT possible since the costs involved are very high.

If you are not reachable by phone then you will have to pay again for shipping in order to get the item delivered, or the item is sent back and we will only reimburse what is left after we pay costs of shipping from and back to us plus courier expenses for undelivered parcel which in all sum up to quite a lot so it is important to give a correct address where there is always someone that can pick up the parcel.

Kommunikation ist die Basis jeder Online Transaktion. Dass wegen, @twinsonline werden alle Emails so schnell wie mlich geantwortet. Dazu, leisten wir live support. Ihre online einkaufen wird so perslich wie im laden, wenn mlich noch besser... Die Ware ist direkt zur eingegebene Adresse geliefert. Wir bieten verschiedene Lieferungsmlichkeiten, und wir wlen nur die beste und gstigste f unsere Kunden. Unsere Lieferanten sind schnell und die Ware ist Registriert. Dazu, akzeptieren wir die verschiedensten Zahlungsarten, damit werden die Wsche unserer Kunden komplett berksichtigt.

Important: Bulky items such as board bags, kites, board snowboards etc are shipped via express courier. If you have purchased one of these bulky items you are kindly requested to read the following.

For bulky items mentioned above you are kindly requested to supply a telephone number preferably a mobile phone number or both fixed and mobile.

Be careful to supply the correct address including the name on the doorbell exact post code etc.

Our courier tries to deliver the items twice, each time leaving a note. On the third time they will try to call you.

Once contacted by telephone it is important to arrange a delivery with the courier. Pickup at the courier's deposit or delivery to another address that is different form the one supplied is NOT possible since the costs involved are very high.

If you are not reachable by phone then you will have to pay again for shipping in order to get the item delivered, or the item is sent back and we will only reimburse what is left after we pay costs of shipping from and back to us plus courier expenses for undelivered parcel which in all sum up to quite a lot so it is important to give a correct address where there is always someone that can pick up the parcel.