Thank you for your interest in our auctions! Please feel free to email any questions you might have about our items before bidding. We will respond to all of your questions as soon as possible. All of our items are priced to sell and listed with no reserve. Please scroll down and check our other auctions; it is likely that we have other similar items to the item you are interested in. Items can always be combined to save on shipping costs!
All packages will be shipped via UPS Ground, including tracking and insurance coverage for damage or loss. Please view the map below to see the estimated transit time for your package. If you need to receive your package sooner please click here to write me for UPS Next Day, 2nd Day Air, 3 Day Select, or USPS Priority Mail rates. Packages shipped to Alaska, Hawaii, or U.S. post office boxes will be shipped via United States Postal Service Priority Mail. Please note that Priority Mail costs are normally higher than UPS rates, especially for heavier items. International packages will be shipped by either air or surface mail.
WE SHIP VERY FAST! Payments received by 12:00 p.m. central time will normally be shipped the same day. Payments received after 12:00 p.m. will be shipped the following business day. (Please note that we do not go to the post office every day.) You will receive an email from UPS with the tracking number and expected delivery date of your package shortly after it is shipped. Once you have received the tracking number you may click here to track your package online.
PAYMENT OPTIONS
Payments are expected within 10 days of the auction's close. Accepted payment methods include:
Visa
Mastercard
Discover
PayPal
money order
cashier's check
personal check
UPS TRANSIT TIMES
CUSTOMER SERVICE
If for some reason you feel that your item was not as described in the auction or are displeased with the item for any reason please contact us immediately at info@distinctive-decor.com. Your complete satisfaction is important to us. Items may be returned or exchanged within 10 days of receipt for a full refund.
DAMAGE POLICY
If your merchandise arrives damaged please email us immediately. We will report the damage to UPS and send a replacement item as soon as possible. Please do not discard the damaged item(s) or the packaging materials for at least 5 business days from the time you report the damage. UPS may decide to pickup the package or may contact you to set up an appointment to inspect the damaged merchandise during this time.
If you have opted for USPS Priority Mail shipping and damage occurs during transit, we will mail the original insurance receipt to you. You will be responsible for filing the appropriate claim forms with the post office.
THANK YOU FOR LOOKING AND HAPPY BIDDING!
To protect bidder privacy, when the price or highest bid on an item reaches or exceeds a certain level, User IDs will be displayed as anonymous names. For auction items, a bold price means at least one bid has been received.
Note: Anonymous names may appear more than once and may represent different bidders.
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