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Our Luna
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Thanks for your interest in Luna Baby Products!
Luna Baby Prodcuts is a store started by a mom and dad who realized how hard it is to find great trendy baby products all on one site.We carry unique and trendy products you can't find in every store.
Our goal is to search the world for great products and to better serve our customers, we at Luna Baby Prodcuts are constantly looking for new ways to improve and reinvent ourselves. We want to ensure each and every one of our customers has a favorable shopping experience.
Luna Baby Products Shipping Policy:
- We will ship USPS Priority Mail (United States Postal Service) unless otherwise indicated
- We mostly charge a flat fee for our shipping costs due to the fact they weigh less than a pound and there is a flat fee charge for Priority shipping. We do have shipping calculators for our larger and heavier items.
- Shipping Includes Delivery Confirmation unless you chose a different shipping method
- Actual Shipping costs including delivery confirmation is included in the calculation, so don't worry no hidden costs
- Insurance is Optional, Use it at your discretion
- We normally ship the day after payment is received to ensure your item is delivered as soon as possible.
- If you wish for us to ship via a cheaper method, we will gladly try to accommodate you, just email me for a quote
Luna Baby Products Combined Shipping Policy:
- We will gladly combine shipping with all our products unless otherwise indicated
- You (the buyer) will have to pay the highest shipping cost of the bought products plus the additional costs as advertised.
- Remember Customer Service is our number one goal!
Luna Baby Products Feedback Policy:
- After you purchase item from Luna Baby Products, We would kindly appreciate it if you leave feedback after you inspect your item and find it to be exactly what we advertised it as being.
- After you leave me feedback, We will in turn leave you feedback.
- If you do not leave Luna Baby Products feedback, we will assume you are pleased with your merchandise.
- If you are in anyway unhappy with your merchandise please let Luna Baby Products know ASAP that way we can try to resolve any problems without leaving negative feedback for each other.
- We inspect all merchandise before we ship; however we do not open up packages.
Luna Baby Products Return Policy:
/FONT> You may return new, unopened items fulfilled by Luna Baby Products within 7 days of delivery for a full refund, however not the cost of the original shipping costs
/FONT> Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.
/FONT> Refund Policy Refunds are processed within approximately three (3) business days of our receipt of your merchandise.
/FONT> Your refund will be credited back to the same card used to make the original purchase on the site
/FONT> Merchandise must be returned to Luna Baby Products before any refund is given.
/FONT> Luna Baby Products will not "trade" merchandise you will have to take a money back refund, unless you contact us and make arrangements to pay additional shipping costs.
/FONT> If refunded through PayPal, Luna Baby Products will refund the entire amount less shipping and it will be up to you to pay the PayPal transaction fee.
/FONT> Merchandise must be returned to Luna Baby Products before any refund is given.
/FONT> After receiving merchandise Luna Baby Products will contact the Buyer and immediately issue refund.
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