Bidding/ Buying
Q. Will you
accept bids/ purchases from anyone on eBay?
A. I am more than happy to accept
bids/purchases from anyone including international buyers, military
personnel and new users on eBay, we all start somewhere. However,
there are some restrictions on some items. I reserve the right
to decline buyers with negative feedback or no purchase history and the
right to cancel any bid from a buyer who has excessive negative or
hidden feedback or does not meet the listing criteria, especially on
high dollar value items. Also, please see that you can meet our
payment requirements as well prior to bidding.
Q. Do you accept
Buy it Now offers?
A. I sell items to make extra money on eBay
and will have to think about your offer based on how busy I am in
looking up past sales on eBay, sometimes I like the thrill of auction
ending with lots of bids in the last 30 seconds.
If I accept I will post a buy it now for you on the current auction
if there are no bids. If there are bids, to be fair to the current
bidder, please enter you highest bid Prior to asking for a Buy It Now
Offer. Once you are the highest bidder I will put up a Buy It
Now listing in our store and send you the new item number. I
will only end the current auction once the Buy It Now store listing is
Paid for.
Q. Do you end
listings early?
A. I reserve the right to end an auction at any time for
any reason. If the auction has a successful bidder, I will honor that
bid as long as I am still in possession of the item.
If the item is off site or a non-payment has been filed with eBay the
item may no longer be available for sale. The bidder is also obligated
to honor their winning bid as it is a legal binding contract between
the buyer and seller. (See eBay user policies if you do not agree with
this policy.)
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Winner/ Buyer
Payment
Q. How do I
know if I have won?
A. I use eBay checkout system that
processes everything automatically based on my settings outlined in my
FAQ
to process my orders quickly and efficiently for you the buyer.
eBay will automatically contact the
winning bidders via e-mail within one (1) Business days after the
auction has ended. It will also appear in your "My eBay
" won items page.
To prevent any fraud, I STRONGLY
suggest you login to eBay, and check your items "Won" page and continue
to pay and check the status of shipping etc from there!
Q. How do I checkout?
A. There are 3 simple ways- However, if
you want to mail your payment, please complete checkout so I know you
intend on completing this purchase and my system does not
automatically file a non-paying bidder after 8 days. Also, for your
convenience, you can print the checkout and include it with your
payment and you can even print the page for your records, and cut out
my address and tape or glue it to the envelope so the shipper can not
blame messy handwriting on incorrect delivery.
1.
End
of auction email
Example
email: Thank you for your recent purchase from luvbugs! I
strive to provide a fast and easy checkout for you to make your
transaction a positive one. Please follow the checkout process in eBay.
Other methods of payments are offered upon checkout besides
PayPal.
2. Pay Now button
at
the top of
the auction that looks like button below
3. or Use
the
Pay Now
button in "My eBay"
Q. How much time do
I get to pay?
A. 15-20 days total maximum. Initially there are 8 days if
checkout is not completed until a nonpayer is automatically filed. If
checkout is completed I allow for an additional 10 days for payment to
arrive. If there is no order placed in another 7 days I will
complete the non payer, and an unpaid item strike will be issued and
the item will be re-listed. Note that after 3 filed "non-paying bidder"
eBay will deactivate your account. You may request to have
the unpaid item strike removed by paying a restocking fee that covers
my consignors listing fees.
Q. What forms
of payment do you accept?
A. 1. Pay Pal - Payments up to $500 are accepted
electronically from all PayPal Verified users. Over $500 up
to
$1,500.00 are accepted from users with more than 10 feedback and 6
months history that have a CONFIRMED ship to address may send payment
without delays and/or prior notification and approval.
PLEASE NOTE: Amounts exceeding $1500 will be done with Certified
Funds only- cashiers check, money order or instant bank transfer.
This is for your protection and ours as PayPal does not offer
protection over these amounts.
1. Money Orders, Cashiers Checks and Bank
Transfers- I accepts these forms FOR ANY AMOUNT, but please
remember I will not ship your products until payment clears, So please
be patient!
PLEASE NOTE: All Cashier's Checks and Money Orders will take 2-5
business days upon receipt to process upon bank clearance before
shipping to verify valid payment.
2. I accept credit and debit cards only through
www.paypal.com
-
Visa - Master
Card
-Discover
-American Express
-Other Approved Cards through www.paypal.com
I do does NOT Accept personal and business
checks. If you happen to send one anyway, be advised I will wait
15 business days until it clears I was a victim of fraud in the past
which is why I do Not want them.
PLEASE NOTE: If you are in a hurry sign up with PayPal as sending
a cashiers check or money order will have delays with mail and clearing
time!
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Local
Pickup/Taxes
Q. May I pick up
my items from you?
A. Local
pickup is
available on most items provided conditions are agreed to below and I
can confirm DATE & TIME via eBay message.
1. Payments
accepted
without extensive verification below will ONLY be Cash, Cashiers Check
or Money Order. PayPal and BidPay do not offer buyer/ seller
protection on local pickup therefore it is for your security and ours
that I accept them under the stringent guidelines below.
2. You
will
have to provide to me at time of pickup: Valid State Issued ID (Drivers
License etc.), Vehicle Registration, Vehicle Proof of Insurance and
Signature of Receipt of Goods and fingerprints taken at my
facility. These items will be kept on file as proof of item
pickup as I have been a victim of fraud in the past.
3. There
are
pickup fees- please see Handling Fees with calculator for each
listing. There will be a minimum $2 fee for smaller items,
Small shipping and Oversized items minimum $5-$10, Small Freight
$10-$50, Large Freight $50-$250, Additional Pickup Fees- after business
hours Monday-Friday 9am-5pm $50 minimum, Offsite meeting $5-$20 minimum
Q. Is item
inspection available before I purchase?
A. Most items are
available for inspection during normal hours of
9am-5pm CST WITH and APPOINTM
ENT. All of these items require an appointment as I have children
to take care of and errands to run. There will be no bartering or
outside sales from eBay
as this is strictly against eBay policies.
Q. Do you
Collect Sales tax and If so for what states?
A. For
Illinois
State residents there will be a 6.75% rate collected on the final value
of the auction. I do not charge it, I collect it for State of
Illinois and City of Mattoon.
Q. Will I have to
pay tax even if I live out of state?
A. Out of
state
residents must pay tax unless there is a shipping bill provided as
proof of out of state delivery. This is simple, are you exempt
from sales tax of states when you travel or go on vacation? Answer is
No, so the same tax laws apply to all instate commerce and internet is
not an exception. If you have further questions please see links
below.
http://www.revenue.state.il.us/Businesses/TaxInformation/Sales/rot.htm
Mattoon is on Page
56 of
the following PDF
http://www.revenue.state.il.us/Publications/Sales/strrm/01012006/st25.
pdf
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Shipping/Handling
Q. How do you
calculate shipping to my location?
A. Please use shipping calculator located in the listings.
For larger freight items please look for the freight calculator at the
end of the auction provided by freightquote.com. All rates are
based on destination by size and weight, which is the fairest way,
shipped to your location by using the calculator.
If for some reason a shipping method is not in the calculator, please
contact us for one of those methods (USPS Media Mail, Next Day Air etc.)
All of my items are packaged and shipped carefully and
tracking/delivery confirmaiton numbers being provided automatically and
maintained by the checkout system.
If for some reason the shipping calculator seems excessive, please
contact me to let me know as I use templates to list items in bulk and
I may have large package or weight incorrectly entered into the
calculator- I DO NOT violate eBay policies of excessive shipping and
handling.
Freight
items
There
may be a link to freight
calculator at
the end
of the auction with Freight Quote.
The
rate given in the freightquote calculator is not in checkout!
Please
let us know when you are ready to
pay so I
can enter it
into checkout manually
Not all freight destinations can be delivered to- such as rural ares,
residential or certain type of shipments without a liftgate or even a
forklift may be required at a commercial destination. If not all
destinations are available to you, try selecting commercial with
loading dock, or even selecting a zip code of the nearest city. I will
work with you on making arrangements to this type of location such as a
grocery or hardware store who is willing to accept a freight shipment
on your behalf. You can also call freightquote for an estimate
but this total may not include Handling Fee, Palleting/
Packaging and/or loading dock fees.-
Shipping rates are to
the terminal or to a commercial location
(zoned commercial and no on sleeps at the location, and is not in a
neighborhood) and you have the means to remove it from the truck (see
auction details for weight in pounds (lbs). If not then
residential is around $30 $70 more and liftgate can be up to $125
charged by the
freight company. Insurance is NOT included in freight rate-
Please let
us know if you wish for full coverage prior to freight
arrangements! $49 typically covers up to $2000 however, this will
have to be purchased prior to shipment.
If you wish to
arrange your own shipment
- Handling Fee, Palleting/ Packaging and/or loading
dock fees still apply . You can also call freightquote
for an estimate as this total may
not include all the palleting, handling, loading dock and material
fees.-
Local pickup may available with at least 24 hour notice on most freight
items
Local Delivery may be available for a fee per mile one way for most
freight items
Outside of 48 states shipping is available by request through Freight
Quote only.
Freight product are
delivered to the end of the truck. You are responsible for removing
from truck and getting into house/ business without upgrades.
Residential destination is determined by zoning and if someone sleeps
and resides at the location. Buyer responsible for communication
with freight company on arrival time and date. Missing arrival time may
result in storage fees by freight company and is the
responsibility of the buyer. Buyer’s phone number will need to be
provided to freight company for logistics cooperation. Buyer is
responsible for inspection for damage items and claims must be made
within 24 hours. If item is obviously damaged please DO NOT
refuse shipment
and an insurance claim will be started upon notification. about repair,
replace or refund.
Greyhound
Freight
items: Available for under 100 lbs dimensions of the
package are within 30 inches X 47 inches X 82 inches and less than one
thousand dollars ($1,000) in actual or released value.
Online tracking is NOT available as
our local terminal is NOT in the Greyhound PackageXpress (GPX)
network. A busbill will be provided at time of shipment to be
able to track the package and confirm delivery by calling Greyhound
General Customer Service: 1-800-739-5020 then Option #2 for
Package Express Services. Information may not be available for
several days until it arrives at a terminal in the GPX network where it
is removed and scanned in. This may not occur if a bus is direct
from here to your location.
Lost and Damaged Shipments
Lost shipments- can be claimed after 14 business days, damage
shipments- can be claimed within 30 days by calling Greyhound General
Customer Service: 1-800-739-5020 then Option #2 for Package
Express Services.
Click
here for complete Greyhound terms of service
Q. What are
your package and handling fees?
Handling Explained = 5 STAR VERY REASONABLE 
A. Please leave 5 star for shipping fees
because I can NOT absorb
the costs of shipping supplies like companies who offer FREE shipping
because they have a profit built in. I sell to pay the
bills and cannot
absorb packing, handling and material fees into my overall sales price
like companies who make 100% of the profit from a sale. My
shipping and handling rates reflect materials and services fees, as
this is in the only way I can insure that all items will arrive
timely,safely, properly protected (physically and insured) and with
delivery confirmation.
Service
fees are a direct result of the item(s) being stored in a temperature,
humidity controlled environment which taxes and insurance is paid on
our home and property that is on a monitored alarm system.
This also includes my time to track, categorize, and organize
inventory,
then retrieve and pack the item and arrange for shipping in a timely
manner. There is also travel time and
cost involved in taking the items Post Office or UPS. This fee also
includes the materials such as padded envelopes, bubble wrap, bubble
bags, peanuts, craft paper and tape to properly secure, pack, and or
box the item(s) to ensure that it arrives in the same condition as
stated in the auction. Also, after shipment I assist in damage
claims. This means I am using my time to help fix a Corporate careless
mistake. All of these services provided ensure that
the item is delivered timely, safely and securely and end in a positive
experience for you.
My
handling and packing charges are based on
size and delicacy of item but are typically
$2 for padded
envelope $3-$5 for Small/Medium Box
$5-$20 for Medium/Large Box $10-$100 for
Oversized and $20-250 for Greyhound & Freight
Use of specialized equipment and materials, and extensive labor
may alter the above rates
Oversized (OS) charges may not be included in eBay calculator as they
pull rates from shippers sites and their automated systems sometimes
have errors. If you want to cancel purchase after sale due to
this, we will accept with NO penalty as it is neither of our fault.
Average OS costs= $30+ (OS1), $50+ (OS2) or $80+ (OS3).-
My personal philosophy
is
very green for the environment. Yes, I use recycled boxes as
part of going green. It goes along with selling pre-owed items on
eBay as a way of recycling instead of throwing things away or
around here in the Mid-West throwing them in the "burn pile" as some
local may call it. As packing I try to use combinations of
recycled peanuts from local businesses and newspapers or shredded
paper. Sometimes, however for the safety of the items is is
unavoidable and I have to use bubble wrap and other materials like
tape that are not recyclable, but I try to do alot to stay Green!
I will not put items in regular mail with no proof of
delivery. This is for your protection and ours that I will use
more expensive options based on reliability, tracking accuracy,
liability from loss or damage, and timely delivery, all which lead to
positive overall shopping experience.
Q. Do you
offer a shipping discount on multiple items?
A. Save on most additional items shipped together as combined weight
and size! If you find that I have more to offer you than just
this one auction item, I am happy to make arrangements for multiple
products with a single payment and single shipping and handling service
charges at a reduced rate. Our checkout system is setup to do this
automatically based on size and weight of the items. DO NOT CHECKOUT
UNTIL YOU ARE DONE SHOPPING! Orders can NOT be combined once they
are paid for. If the combined shipping seems excessive this
could be because combining the sizes puts the rate into an oversized
(OS) class which is not determined by weight. OS 1, 2 and 3 are
typically $30, $50 and $90 higher as shippers could have shipped many
more smaller items and made more money than 1 very large light one.
Please inquire about already large items prior to making
purchasing or making payment as combining shipping may not be available
with all items.
Extension time for payment is considered when purchasing multiple items
which auctions have not ended. eBay checkout will automatically
file a non payer after 8 days, just respond to the non payer as still
shopping as this has to be manually closed when responded to according
to eBay rules! When payment is made non payers will be closed as
completed sale and it will be as if it never happened with no penalty
to you so do not worry. I do not want to offend repeat customers by
issuing unpaid item strikes.
Q. Will you provide a
tracking/ confirmation of delivery number?
A. I uses the eBay automated system that will
provide you
with a tracking number for UPS, USPS to your PayPal or eBay
email address when
shipping label is created so you can follow the package. Be sure
to check in your email spam folder if you have not received it.
You can also log into eBay and see the status in Order Details as seen
below in these easy steps
Step 1. Go to
eBay
auction- Click (View Order Details) Button
Step
2.
Click (Label Created) Button- A Popup will appear with tracking #
Step 3.
Click
(Shipment Tracking Number) Button to see in transit info
Step 4.
You
will see the actual tracking information from the carriers (UPS/ USPS)
websites. If there are issues with USPS see below!
USPS
USPS does not have tracking, only confirmation of delivery. From
experience my post office does not always scan in all labels when I
drop 30 or 40 off at a time or it does not get into their system
immediately. You can tell by the order if it has been shipped and
closed even though there is no number to track it, or it says an
electronic label has been received. my apologies when this
happens for the inconvenience but this is one of the reasons UPS is
recommended as it is scanned at every location and if it is missed one
day it is caught the next. USPS does not do this it and it may be
scanned
again only when delivered- hence confirmation of delivery.
GreyHound
Online tracking is NOT available as my local terminal is NOT in the
Greyhound PackageXpress (GPX) network. A busbill will be provided
at time of shipment to be able to track the package and confirm
delivery by calling Greyhound General Customer Service:
1-800-739-5020 then Option #2 for Package Express Services.
Information may not be available for several days until it arrives at a
terminal in the GPX network where it is removed and scanned in.
This may not occur if a bus is direct from here to your location.
Lost and Damaged Shipments
Lost shipments- can be claimed after 14 business days, damage
shipments- can be claimed within 30 days by calling Greyhound General
Customer Service: 1-800-739-5020 then Option #2 for Package
Express Services.
Freight
Freight items are different in that a BOL # (Bill of Lading) is
generated when the pickup is scheduled. Once the freight is
picked up, the truck driver issues a Pro#. This Pro# is the
actual tracking number that can be entered on freight companies website
link I have in my auctions.
Q. Is insurance
required and what are the terms of coverage?
A. Insurance IS included in calculated rates of UPS of ending listings
of $100 or less; All other insurance rates are not included in the
calculator rate. Insurance is NOT required but is highly recommended
for
coverage at an additional fee! If you choose NOT to purchase insurance,
you do so at your own risk as I only provide a service of selling and
packing an item and are not responsbile for acts of another party
during transit!
When insurance is purchased by the buyer from an insurance provider or
shipping company, you agree to the terms and conditions such as maximum
coverage and excluded items and countries. Your purchase of
shipping and insurance is for the services provided by those 3rd
parties and I only collect then pass the cost onto you in checkout
just like taxes.
USPS
Insurance Coverage Rules and Details Link
USPS
How to file Insurance Claims
UPS
Insurance Coverage Rules and Details Link
DHL
Insurance Coverage Rules and Details Link
FedEx
Insurance Coverage Rules and Details Link
Standard
Freight Insurance Coverage Rules and Details Link
Extra
Freight Insurance Coverage Rules and Details Link
Q. Will you
ship to another address if I give it to you?
A. For your protection and mine, I will only ship to an
address, which is given to us by eBay, PayPal.
If you wish to send an item to another location, call your credit card
company and add an additional authorized shipping address to the
account, then you can confirm it with PayPal. If this is a one time
shipment, after our auction is completed, you can remove the address
from PayPal and your credit card.
NOTE: PayPal-How a Buyer Can Confirm an Address
1. Add a credit card to your PayPal account. PayPal will confirm the
credit card billing address (i.e., the address where you receive your
credit card statement).
2. Apply for PayPal
Buyer Credit (Click Here). If you're approved, the address on your
application will be a Confirmed Address.
3. Alternate address confirmation. This process takes several
days and is only available for U.S. accounts. To learn more, log in to
your PayPal account and visit the Alternate
Address Confirmation page (Click Here).
Q. How long will
it take for me to receive my item(s)?
A. All items may take 2-3 business days processing, on
holidays and weekends please be patient as these are not business
days. I typically ship on Monday, Wednesday and Friday.
PLEASE NOTE:Choosing next day air does not guarantee it will be
delivered the next day. However, I will work hard to accommodate
you if you notify us with an eBay message!
Priority Mail is estimated 2-3 day delivery by USPS for the entire
country and is not for all locations and is not guaranteed, this is
USPS policy not ours. During the holiday seasons
there is no telling how
behind they are as we have seen 2-3 weeks..
USPS Priority Mail- 5 days Minimum
Time it takes to Get from me to your address in a perfect USPS Priority
Shipment!
NOT
2-3 eBay/USPS advertise!!!!!!
This is the minimum time we have seen based on
history of checking
shipments.
Please Leave 5 star Feedback because we have shipped ASAP- the delay is
in USPS!
TRANSIT
SCHEDULE
Day 1- Payment clears
Day 2- I drop the package off at
local USPS in Mattoon by 4PM,
Night 2-
Package travels to local center in Champaign by ground
Day
3- Package travels to Chicago Regional Distribution by
ground
Night 3-
Package leaves Chicago by air to your state
Day
4- Package travels to local center in your state by ground
Night 4-
Package travels to your local USPS by ground
Day 5-
Package arrives at your door.
Q. What if my
purchase is damaged during shipping?
A. In the event that your item is damaged or lost in transit, you
may be eligible for repair, replacement or refund of the item if
insurance was purchased to cover the full amount. Please remember
we did not damage your item therefore we do not issue the refund for
it, the shipping agents insurance will reimburse you as we have to pay
my consignor for sellling their item.
A claim can be filed with UPS easily and we
will
have to
provide information as well. However, to file with
USPS you
will not need my assistance.
You can either file a claim online below or take your USPS packages
back to the Post Office to file a claim. Be sure to bring with you all
the packing
materials and print off your eBay invoice as proof of
value and shipping insurance paid for.
Claim form Links
USPS-
How to file Online Insurance Claims Forms Link
UPS-
How to file Online Insurance Claims Forms Link
This entire process takes 4-5 weeks to
complete if you do not pay attention as we have learned to cut it down
to about 3 weeks.
Below is a
checklist of what we need from you for the
UPS claim paperwork.
1.
What you
purchased that was damaged, and what the damage is
(cracked, crushed, shattered etc)
2. Digital pictures of the box, the
packing materials, and
the broken items
3. If you prefer to have it repaired,
replaced
or refunded
4. If the damage is a total loss or if
it is
repairable-
estimated associated costs with repair
5. Your Full name and address. with
Signature
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Breakdown of claim process:
Week 1. Please retain your packing and your item as the carrier may
issue a pickup for inspection within one week. The following week, they
will contact us about the initial claim status. I have
learned to skip week 3 by asking you for the information above as they
would require you and I to fill out paper work and mail or fax it back
to them. Finally after another week they will contact us again to
let us know if your claim was approved and if they will repair,
replace or refund. Within another week they will issue a check
for your refund, replacement or repair will take longer.
When a
refund is
given we will issue the amount through www.paypal.com,
or send a company check once we receive the check from the carrier.
Q. What if you
ship me the wrong item?
My apologies on sending you the incorrect items, I will work quickly
to get you the right ones in the most efficient manner possible. If I
have put the wrong label on boxes for 2 people, I
will get in touch with the other buyer as well and let them know they
will be receiving the wrong items and I will make electronic
labels for the both of you, prepaid by me, so I can have the two of
you swap. This will mean there is less time in delays on
receiving the correct items, as well as no additional shipping cost to
you and I can issue both of you the two tracking numbers from each
other as well.
I will need to know a few things to make this as quick as possible.
1. Do you have access to a printer to print a label we email you (this
can be on plain paper, but if you access to a thermal printer skip step
2)
2. Do you have clear tape to be able to tape it to the box (covered
completely with clear tape to protect the label so it can be scanned)
3. Do you work at place that picks up UPS or know a place that allows
you to drop off UPS packages? If you do not know of a location,
here is a link on UPS that will do a search for you. http://www.ups.com/dropoff?loc=en_US&WT.svl=SubNav
Let me know and I can make these arrangements and possibly get this
done today which means it will only be a few days before you each
receive your packages which is still quicker than the original delivery
of most items from other sellers.
And please remember, good service is not about always getting things
right the first time as people do make mistakes, it is what is done to
make it right when things go wrong and how well that is done.
This is a true level of customer service.
Once again accept my apologies for the mis-shipment but we will work
quickly to fix my mistake.
Q. Is a
signature required at time of delivery?
A. Items in value over $250 require an adult signature at time of
delivery as proof of delivery for PayPal buyer and Seller
Protection. This is for your protection and ours that the item is
not mis-delivered, or just placed on your front steps allowing it to be
stolen. Please keep this in mind when providing a PayPal address
when making payment as we only ship to
your confirmed address.
|
International/Military
Q. Will you
ship to International and Military/APO boxes?
A. I Ship
worldwide and to military addresses.
Military/ APO: Please allow one full month for military mail.
Sorry but I am
unable
to provide a tracking number if it is not available to us by the carrier
International: If
you
are outside the 48 States some policies and times do not apply- Please
see my international policies!
Q. Will you
mark my package as a gift so there are no duties?
A. I
am not
responsible for duties, taxes, tariffs etc. collected by other
countries. I will not ship as gift because doing so is fraud and
I will not subject my self to any
illegal activity. Buyer is responsible for all charges collected
at time of pickup charged by local customs agents.
I am not
responsible for currency rates of exchange if you are not paying in $US
Dollars
My customs
services and paperwork fees are included in shipping calculator.
This includes the service of filling out, waiting in line for customs
forms clearance and approval.
|
Warranty
Q. Do you
offer warranty plans or extended warranties?
A.
YES! I am
proud to be approved to SQUARE Trade Warranty Plan! On most
items with moving parts you can purchase a warranty wether you bought
it from us, someone else online or even your localstore!
SQUARE
TRADE WARRANTY PLAN
1. Your item is fixed
or
you're paid in full within 5 days, guaranteed.
2. All normal-use
mechanical and electrical failures are covered.
Accidental damage protection is available on most new
items, too.
3. You're paid the
item's
full purchase price if it can't be fixed.
That's money can be used to buy a newer, better item.
4. You save 30-50%
off
retail with a SquareTrade Care Plan.
5. You can manage all
your
warranties and file claims online.
6. Established in
1999,
SquareTrade is the largest independent warranty provider in the world,
backed by an A-rated insurer with over $1 billion in assets.
Don’t forget to get
your
very own SquareTrade warranty after you check out
Q.
How is warranty work handled on items purchased?
A. If you purchased a SQUARE Trade Warranty, for fastest
service, please file a claim online or call SQUARE Trade at
1-800-649-5307, weekdays from 6am to 5pm PST. If you purchased a new item from
us with a warranty we will guide you to work directly with the
manufacturer in obtaining Return Authorizations (RA) for Repair.
We strongly recommend purchasing an extended warranty if it is
available from Square Trade even on new products!. Click here
to learn details about Square Trade Warranty Plan.
Q.
If item is stated “as-is” do you offer DOA compensation?
A. I do not have the facilities, tools and equipment to fully
test the functionality of each item that is sold “as-is”. At the
time of listing, the I make a choice to pay for the item to be
sent off to be tested and or repaired, if this option is denied then it
is sold “as-is”. This means the listing price and ending price
will be much lower than a fully tested and pictured working unit.
This is a risk that Itake that I sold a good item for cheap and
to the buyer that they spent good money on a non-functional unit.
This is a choice that you, the buyer, must make as I, the seller have
already made my choice. By bidding on an “as-is” item I
expect to receive positive feedback once the item is delivered, because
that is what you have agreed to by purchasing an “as-is” item. Do
not leave negative feedback due to high expectations of a good deal
when we state “untested, unsure if working” turns out to be not working
and won't power on. These are the risks that you take when you
bid on an “as-is” item.
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Returns
Q. What is Your’s
return policy?
A. I accepts returns under these conditions.
1. In the event of MY sales error (wrong item sent,) an
exchange
or refund will be made if the item is original listed condition
only.
2. If I am notified within 3 business days that an item is grossly
misrepresented (example- advertised as original artwork and it is
a reproduction) I will accept the item for return and upon approval
give a full refund.
3 I accept returns of unwanted merchandise for a
refund within 3 days of
confirmed delivery with a 20% restocking fee and an $8 minimum
fee.
4. If
item is mounted, cut, defaced, customized or in any condition other
than listed and pictured- a return will not be accepted even if the
above conditions are met.
Q. If I am
eligible to return my item, do I pay shipping?
A. I will pay for return shipping for wrong merchandise
and grossly misrepresented items only. If you prefer not to bid on my
auctions because of this policy, we understand. Should you choose to
bid, be advised NO exceptions to refunds for shipping!
To receive call tag:
Send a message through with subject line: (Attention Need call tag for
return) and in the body of the message include your name, address,
invoice number and date of sale and auction number and reason for
return.
Returns must be boxed and taped the same way it was sent to you.
Do NOT put any stickers or labels on the original manufacturer's
packaging!
A call tag will be issued through a shipper and sent to you
electronically. Just print and apply the call tag and take to the
local authorized shipping agent. Some agents may charge you a fee
to drop off; we will NOT cover this fee.
If you wish, for a $10 service fee we will arrange for the shipper to
come pick the item up with the call tag making it more convenient for
you to return your item.
Q. How will I
know that my item meets criteria to be refunded?
A. Once item is received, it will be inspected and we will notify
you how the correction will be made.
A refund will be issued only if your original item is no longer
available or item was NOT as significantly as described and can NOT be
repaired, reconditioned, restored or replaced. If item is refused
after repair, recondition restored or replaced, a maximum 50% refund
will be given and any fees not prepaid will be deducted from refunded
total.
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Item Condition
Q. How do
your rate or grade your items condition?
A. I
will not make ratings or judgments on the cosmetic condition of the
items (Mint, Excellent, Good etc.), as I am not certified graders of
any item condition. In the event the item has been graded we will make
this known. This means my opinions will not be given as they may not
be agreed upon by the buyer. Please use super sized pictures,
and/or right click to download each picture and zoom in to see
the actual condition of the item as you see it. If you have
questions or would like additional pictures about about functionality,
flaws or damage, please ask.
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Feedback/Communication
Q. How do you handle
feedback?
A. I will leave feedback once it has been left for me. It
is a courtesy to the seller that once buyers receive their
items, as this is part of the communication by the buyer, to let the
seller know they have received the item in good condition and are happy.
If you have not received your item in 10 days after payment there may
have
been a problem with the payment or shipping.
1 CHANCE TOLERANCE: Humans and computers make mistakes, I am human
and I use computers and I will do my best to correct the errors.
True customer service is not about when things go right, it is about
what is done to make corrections when it goes wrong. However, you
will only get one chance to curb your emotions prior to us giving no
further assistance for any
profanity, insults, threatening and rudeness. I am more than
happy to communicate with buyers as long as they are courteous, and we
can negotiate agreeable terms in a positive manner.
How to leave feedback:
If you do not know how to leave feedback, in “my eBay” account under
auction won, come back to this auction page once you win, and there is
now an option for you to (leave feedback) in a gray box at the top of
page.
Click on (leave feedback) and leave positive feedback for us and
automatically my system leaves feedback for you within hours.
My
Efforts = 5 STAR ALL AROUND SERVICE
We Issue Feedback reminders 1 time only to make sure
your
item has
arrived safely and correctly!
Before you leave negative:
If you received the wrong item, or are not happy, please contact us
prior to leaving feedback so we may take care of the situation.
We value my near 100% positive feedback rating. We offer full refunds
on any item that was grossly misrepresented! Do not leave
negative feedback BEFORE contacting us AND getting a reply. We
will work hard to resolve the issue in a positive manner!
Q. How do I
contact you? What is your phone number?
A. If a question arises please contact us by:
eBay User ID: luvbugs
Your question will be answered as soon as possible.
I strive for 1 day response time Monday-Friday.
I may take 24-72 hours on weekend and holidays
I sell my own stuff but my technical answers are
limited and history information is already listed in the auction.
It is best if you are
looking for technical advice, or item history to send us a message
through (contact seller) at the top of the page and we can look it up
for you. If you would like to
call us to verify who I am and what we have to offer, you may do so
upon request, but I do not provide it publicly as I do not have the
time to deal with 250 million eBay buyers worldwide when I have
hundreds of items for sale.
Q. Where
are you located and do you have a physical storefront or a warehouse
A. I am located in Mattoon IL, 45
minutes South of Champaign on I-57 at exit 190, or 2 hours South of
Chicago or about 110 miles south of I-180/ I57 interchange. I am also
2 Hours West of Indianapolis, and 2 hours East of St. Louis. My
warehouse storage is in Mattoon 1.3 miles South of the intersection of
Route 16/
Route 121 East West and Route 45 North South. Route 16 is also
known as Charleston Avenue in most of the town, and Route 45 is known
as Lake Land Blvd.
See map for my location below.
Q. Do you have
driving directions?
A. Yes -
(Click here) for detailed driving directions from www.googlemaps.com
from
your location!
1: From I-57 Mattoon exit 184-this is also Route 45 or Lake Land
Blvd when you get into town
2: Turn left (North) onto Route 45/Lake
Land Blvd. Continue to follow into town.
(2.4 miles)
Landmarks
At the first intersection you will pass Mc Donalds on Right (East), in
about 1.5 miles you will see John Deer on the Right (East) and stop
lights in front of you. At stop lights continue straight and on I
am on Left (West) side. However, on Right hand side is Nissan
Dealership, Ford Dealership, Porter Auto Body - I am directly across
the street (West) from Porter and you have gone to far at Chevy
Dealership on Right (East).
5: End at 2109 Lake Land Blvd- West side of Rt 45.
Building is tan brick.
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By
Bidding, you are entering into a legal binding contract under my terms
and conditions. I reserve the right to cancel a sale or purchase
for any reason and issue a refund making your purchase null and
void.
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