
Makoto Auto Trends
PO BOX 1788
Arcadia, CA 91077
Business Hours: Monday - Friday
9am - 6pm PST
Phone: (626) 782-0388
Fax Number: (626) 782-0395
www.MakotoAutoTrends.com
Please visit our website to check on new and hot products.
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General
Policy
We make continuous efforts
to provide the highest quality of service with the lowest prices. We value you,
our customer, and therefore offer the highest quality of customer service.
All
orders from MakotoAutoTrends are brand new and never been used or tested. All
products are all sold on "as is" basis with no warranty unless there
is a written form on the product description. All sales are FINAL and subject to store credit only.
MakotoAutoTrends do not offer any warranty as to the legality of its products
for street use on any vehicle or in any place. Many products are only
intended for show purposes and are illegal for street use unless stated DOT/ SAE
approved. You must verify with your local and state law about the legality
of the product you intend to use. You assume all risk of liability related
to the purchase of our product.
MakotoAutoTrends will not be responsible for any legal issue arising from the
usage of the products.
If you place an order with us or
win an auction from eBay, we will ship out your order after all the payments are
received and clear. Feel free to contact us for any questions regarding to the
product that you would like to buy/bid, we will try the best to answer all of
your questions. You can contact us by email, which is MakotoAutoTrends@yahoo.com
or you can call us at (626) 782-0388
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Payment Method
We accept payments by credit
cards, Paypal, BidPay, money orders, cashier's checks, and personal/ company
checks. To prevent internet fraud, we can only ship to the
billing
address of your credit
card, the confirmed
address
of Paypal
account, and the address included in the BidPay money order. If you need us to
ship to a different address, then please send us a physical money order or check
indicating the shipping address desired.
All orders paid by personal
or company check will be held for 2 weeks before we ship the product to you.
Although the check might clear before this time frame, we can not make any
exceptions due to the high volume of orders we receive.
If you won an eBay auction from
MakotoAutoTrends and wish to make a payment, you can go to our auction
description page and use the checkout button, or you can also email
makotoautotrends@yahoo.com
with the following information:
1. Auction item number
2. Your payment method
3. Your billing address/confirmed address
4. Your contact phone number
5. Item title
6. eBay user id
For Money Order and Personal Check payment, make it payable to MakotoAutoTrends
and send it to:
MakotoAutoTrends
PO BOX 1788
Arcadia, CA 91077
For Paypal payment, send it to MakotoAutoTrends@yahoo.com
Sales tax of 8.25% will
apply to all addresses within California. If you are an eBay auction winner,
remember to include the sales tax in your calculation.
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Shipping Method
For USA orders, most of the
products are shipped via UPS ground service, but you will be able to select if
you want the Express shipping for an additional cost. If you want to do 1 day
air, the cost will be very expensive. Please ask for 1 day air service only if
you extremely need the product as soon as possible. The cost of shipping can go
up to 5 times or more from the regular shipping cost.
For addresses located at US
islands, territories, PO Boxes, or military bases (APO, FPO), UPS will not be
able to deliver, so USPS may be used instead. Also for oversize items, different
carriers may be used as well. The shipping cost for these will be higher.
It
depends on the product itself on how much more you need to pay for the shipping.
For international orders,
you need to contact us to find out the shipping/ handling rates. Most of the
products will be shipped by USPS, but in cases that USPS will not be able to
deliver, we may use different carriers.
Please allow us 2 to 3
business days to process your order. When your order is shipped out, you will
receive an email with the shipping information, such us shipping date, shipping
company and tracking number (if available).
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Return Policy
Please check your order as
soon as you receive it, and report any damage, shortage or wrong product
received within 72 business hours. MakotoAutoTrends will not
accept any returns after 10 business days of the item delivery
No return will be accepted
for products that had been installed or modified in any way. Hand fit your
product and test it for any manufacturer defect before any installation.
MAT does not issue cash refunds. All refunds will be issued in store credit. Exceptions include damaged, incorrect, or defective items, or if the return is due to a mistake on our behalf. A refund can only be issued when the item condition is proven with pictures, labeling, or by a return inspection.
All non-defective returns
will be accepted only if the product is still in brand new, resale condition, in
the original packing.
All returns and
cancellations are subject to 20% restocking fee and shipping/ handling fee is
not refundable.
Before returning any
product, you must contact our customer service by email: customerservice@makotoautotrends.com
or by phone: (626) 782-0388 to receive a Return
Merchandise Authorization number
(RMA#) and return instructions.
Packages returned to MakotoAutoTrends without
the RMA# clearly written on the outside packaging will be refused, and all the
costs associated with these returns are the sole responsibility of the customer.
The 20% restocking fee also
applies to orders shipped out and refused by the customer and returned to
MakotoAutoTrends because of wrong address provided, problem with forwarding
address, receiver moved or other reasons other then our mistake. The shipping/
handling fee is also not refundable in these cases. International customers will
also be responsible to pay any custom fees or duties related to this kind of
return.
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Favorite Links
MakotoAutoTrends' Web Site
MakotoAutoTrends' Ebay Auction
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