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Welcome!
These Cd's are a great economical resource for your genealogical and historical research needs. You can have your very own home research library at affordable prices.
Communication and look ups:
I welcome all questions, comments, look-ups and suggestions. ***Try to keep all communication on EBAY for the fastest response***. My email gets flooded with fake eBay messages that makes it hard to find the real ones. Plus, when you send a message on eBay then I can see the item or transaction you may be referring to. I don't want people to buy something they don't need so I offer look-ups on most listings. I will provide the most friendly and undivided attention as I possibly can. I always try to answer asap, but sometimes I get behind and it may take slightly longer to get to your reply. Constructive criticisms are helpful. Please let me know what I can do to improve your buying experience. Also, I love to hear success stories. I think most of us relate to that feeling of when you found something new to add to your tree and you are so excited that you want to tell everybody. So, tell me about it.
About the Cd's:
These Cd's contain scanned images of the pages of the old books. Basically, you scroll through the pages instead of flip. The scans are in black and white and in pdf format. Adobe Reader is used to view the Cd's. It is a wonderful program that is free and typically comes already installed on your computer. They work with mac too. Please take the time to explore all the features of the adobe program. There are many benefits to using these Cd's over printed material. Aside from the fact that most of the Cd's are searchable, you can print just the pages that pertain to your family to include it in your family tree or email a biography to a distant cousin. You can zoom in to read small text. These are easy to store and carry around. These are intended for the genealogical/historical information, please don't buy them for the pictures as they do not tend to come out that well. I recommend keeping up-to-date with the latest version of Adobe Reader. The easiest way to get updated is to go to the help tab in your adobe program and go down to "check for updates now".
About the searchability of the Cd's:
The search feature is a great feature that can aide you in your research. The adobe text recognition program is not perfect but is very helpful. It works by recognizing the text so in some cases it may be less successful if the text is not clear enough for the program to read it. It is typical for the search to miss a few so it's good to cross-reference with an index when available.
Shipping:
I know what it's like to anxiously wait for something to arrive in the mail, especially when it's something genealogical that may be the thing to break through that old brick wall. That's why I ship fast. I usually ship the next business day or same day if payment is received early enough. I ship all days of the week except the weekends and, of course, holidays. Cd's are shipped by USPS first-class mail. It usually takes 3-5 business days to arrive. I will also ship priority mail for large orders (6 or more) at no additional charge. I do not offer shipping insurance because it is not necessary with my guarantee. As you can see from my feedback I am true to my word. I guarantee that your CD will arrive in good working order or I will send you a new one. That means if the post office loses it... I replace it. It arrives broken... I replace it... It just doesn't work properly... I replace it... You drop it and scratch it... I replace it.
Shipping Discount:
Take advantage of my awesome shipping discount. Shipping is $2 for the first CD and FREE for each additional CD ordered together.
Return Policy:
If a problem occurs just let me know by sending me a message on EBAY and I will do my best to resolve any issue. As stated above, I guarantee that your CD will arrive in good working order or I will send you a new one. That means if the post office loses it... I replace it. It arrives broken... I replace it... It just doesn't work properly... I replace it... You drop it and scratch it... I replace it. Because these are Cd's, I cannot accept returns for a refund, only an exchange for the same item. If I accidentally misrepresented the item or if it has a problem that I can't repair then I may offer a full refund.
My final word: Please remember that a kind word and honesty goes pretty far with me. If you make a mistake on your order, let me know and we can work it out. Please don't lie and say something like someone stole your account and made fraudulent genealogical purchases. (I got that once, you know who you are). I am very helpful and flexible to work with and I ask you treat me the same.
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