ABOUT US

• Shipping & Handling is stated in every auction page.
  
   REGULAR SHIPPING TIMES:

  LOCATION	APPROX. SHIPPING SPEED
  Ontario, Canada	7-10 days
  Western Canada	10-14 days
  USA	12-18 days ( Due to US Customs & Inspections)

  
  SHIPPING PROCEDURE TO USA
  1. We deliver to Richmond Hill Canadapost Outlet
  2. Packages sent to Mississauga Ontario terminal
  3. Package delivered to Canadian Border and are inspected
  4. Transferred to US customs for clearance 
  5. Transferred to USPS for delivery and airmailed to location.
  We are not responsible for shipping times. We package & drop off to the post office. We do not deliver the items

• For shipments within Ontario, 5% GST will be added to your order when checking out through MarketWorks & PayPal
• We will not ship via DHL, FEDEX or any other courier unless stated in the auction.
  
  WHAT YOU NEED TO UNDERSTAND ABOUT OUR SHIPPING
  
  USPS, EMS, Royal Mail etc...All these Shipping/couriers service are government run and funded, because of this the prices are much much cheaper and the service is much better. CanadaPost on the other hand in not owned by the Canadian government but by a privately held company in Quebec.
  
  ** The prices are much higher and the shipment times are much slower. We pay less to ship to China, Hong Kong, Australia, United States etc then we do within our own country of Canada.
  
  We can ship to China, Australia, Iceland or even a small hut in India faster then we can to the USA, this has to do with USA Customs and your friendly neighborhood president that has imposed so many rules with US customs that packages get delayed for up to 1 week at customs.

• INTERNATIONAL SHIPPING TIME
   

  LOCATION	APPROX. SHIPPING SPEED
  England/UK	8-16 days
  Europe/Asia	12-18 days
  Australia	10-18 days

   

• What is considered international? Anywhere in the world other than Canada & USA
• Shipping time is usually 8-12 days.
• We will not accept payments from Nigeria or Indonesia.
• Payments must be made via PayPal or Money Order
• Do we accept foreign currency? Yes, just email us to get the conversion rate.

• Do we combine items for a lower s/h price? Yes.
• How does combined shipping work? To combine items, bid on each item that you would like to purchase,
  then email us and we will send you a customized invoice through eBay. You can choose to pay it via any payment
  method we offer.
• Combined item prices: from all auctions you have bid on, its the highest s/h first, then the lower s/h for each additional item. (shown in each auction)
• Clearance lots cannot be combined and all s/h charges are to each auction.
• Combined orders must be sent in one bulk payment through PayPal and not separate small payments.

• Please view pick-up times schedule below
   

  Monday-Thursday	12pm - 5pm
  Friday	12pm - 4pm

  
  Please note: When picking up the order. S/H stated in the auction (along with combined s/h if applicable) must still be paid. We give a 10% discount after conversion of gross total for pick-up

• All orders must be converted from USD to CAD
• Please email the pick up order to our customer service email: shop@momosworld.ca & receive a confirmation from one of our sales staff before picking up the order to ensure your entire order will be ready.

• We accept the following payments: PayPal & Money Orders.
• We do not accept credit card numbers over the phone or email. Credit card payments must be made through the MarketWorks checkout via PayPal
• All payments must be received within 15 days of the auction end.
• Please allow 1-2 days processing after payment has been made before we ship.
  
  MAILING ADDRESS FOR MONEY ORDERS OR CERTIFIED CHECKS
  
  CELLEX WIRELESS PRODUCTS
  Attention: Accounts Receivable Dept.
  Post Office Box 96755
  Jane/Major Mack P.O
  2943 Major Mackenzie Drive
  Maple, Ontario
  L6A 0A2 Canada

• Feedback described by eBay should be given when the "whole" transaction has been completed and not just because the bidder has made a fast payment. We leave positive feedback for every bidder that receives his/her package and is completely satisfied.. Once we receive the positive feedback from the bidder, we will also leave a positive feedback in return to complete the transaction. If there is a problem with the order, we encourage you to email us with the problem and let us take care of it. We appreciate your business very much.

• We are in no way responsible for any damage to your mobile phone/PDA that occurs during installation.
• We state the auction exact. We do not misrepresent the item in anyway.
• We state whether the item is Original OEM make, or Aftermarket make
  1. Original OEM - Original Equipment Manufacturer. Made by the actual company that makes that particular product.
  2. Aftermarket - Made by a third party manufacturer and is designed for the particular product mentioned.
• Leaving a negative/neutral remark on our account due to any of these rules above will result in a negative
  remark for the buyer.

• We are Verified Squaretrade Professional Seller members
• We are eBay Platinum PowerSellers and maintain a 98% positive track record in sales
• We are PayPal verified world-wide sellers. Over 25,000 verified.
• We have been selling on eBay for over 5 years. Reliable & Trustworthy.
   

  	The Professional eBay Sellers Alliance
  	The Professional eBay Sellers Alliance (PeSA) is a non-profit trade association comprised of the largest and most highly-regarded merchants, quantitatively and qualitatively, across all categories on eBay. The Alliance provides innovative and creative ideas and business solutions for the purposes of leveraging strategic or technological influence with online selling platforms; perpetuating the professional education of members; developing benefits for members through pooled purchasing influence; increasing the exposure, trading volume, and profitability of members; and representing a collective voice to the market, the industry, media, and policymakers.

• Please email us directly at: shop@momosworld.ca

• No refunds. Exchange only.
• Product must be in the same condition as when purchased & returned within 7 days of receipt.
• If the item has been misused or damaged, the exchange policy will be void.
• Buyer must pay for s/h if item is exchanged.
• If an exchange is not wanted at the time, we can offer a store credit of the purchase price less s/h.
• No Refunds or Exchanges on any LCD or MP3 unit. NO Exceptions to this rule.
• Once we receive the package, it may take up to 7-10 days to process.
• Please view our page for all return information and RMA #s.
   
• If returning a product, please include the following in the package:
  1. Reason for exchange
  2. Item # or PayPal transaction #
  3. Method of payment.
  4. Full Name and mailing address (for exchange)
  5. Anything extra (note/explanation)
• Please email us for an RMA Number pertaining to your individual situation.
  
  MAILING ADDRESS FOR RETURNS/EXCHANGES
  
  CELLEX WIRELESS PRODUCTS
  Attention: Returns/Claims Dept.
  Post Office Box 96755
  Jane/Major Mack P.O
  2943 Major Mackenzie Drive
  Maple, Ontario
  L6A 0A2 Canada
  
   

  WE WANT YOUR REPEAT BUSINESS!

  
  CLICK THE BANNER BELOW AND VIEW OUR CLEARANCE MERCHANDISE!!
  

• Why are we clearing our items for such a low price?
  We sell thousands of products monthly and sometimes it becomes very difficult to manage all our inventory.
  The items we sell have been proven excellent sellers as we have sold them and turned profits.