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Moonstone
Craft Supplies Standard Terms & Conditions (the small print!)
These
terms and conditions apply to all listings unless the listing contains
specific instructions to the contrary. These terms do not affect your statutory rights.
Payment
PayPal
is our preferred method of payment and of course there is no additional
charge to use this method of payment.
Direct
Bank Transfer: We are happy to accept this method of payment and
will email our account number and sort code upon request.
Cheque:
We would rather you did not pay by cheque. I you do you must
inform us of your intention within 3 days of your purchase & the
cheque must be received within 7 days (as per eBay's standard terms).
If paying by personal cheque goods may only be dispatched after payment
has cleared. Please make cheques payable to "LJ
Ingleton" and write the eBay item number for your item(s) on the
reverse.
Cash:
We only accept cash payments for self-collection (see below)
Postage
& Packing
Self-Collection:
If you live in the vicinity of NE Hampshire you are welcome to
collect your items by prior arrangement, thus saving all the P&P
fees.
Method
of dispatch: Most of our packages are sent by Royal Mail First Class
Post and a certificate of posting is obtained. Items are generally
dispatched within two working days of payment clearing*. If you
have not received your item(s) after 5 working days please contact us**.
You will receive an automated "item shipped" email when we
mark your order as sent
*Generally
we do not dispatch items until payment has cleared. However we may
do so, at our discretion, under the following criteria; IF the
order value is under £10 AND the buyer is an existing customer OR
has a feedback score of >10 with 100% positive feedback OR has
a feedback score of >100 with >99% positive feedback..
** Please note that you should allow 28 days for delivery. We cannot be held reponsible for courier delays and consequential loss. Refunds for items delivered within 28 days will be on the basis of unwanted goods (see below).
Postage
Rates: As per eBay's terms & conditions our "postage"
rates include packing and a nominal handling charge. Please see
the individual listing for the applicable rates. If combining
purchases with different postage rates the highest postage rate will be
the primary rate charged with the additional item rates applying for the
remaining items. The combined postage rates are based upon a
single PayPal transaction taking place. For combined purchases
from different listings please request a combined invoice BEFORE paying
for any of your items to allow us to apply the postage discounts.
Postage overpayments are no longer automatically refunded - please
contact us within 10 days to request a refund.
Packaging:
We constantly strive to pack our items so no damage occurs whilst
minimising both the packing cost and environmental impact. If you
feel your item(s) were not sufficiently well packed, even if no damage
occurred (or indeed if they were over-packaged) please let us know so we
can modify our packing. Wherever possible we recycle packing
material and would encourage you to recycle the packaging we have used.
Overseas:
Currently we only post to the UK. Potential overseas bidders should
contact us prior to bidding
Returns
& Refunds
Faulty
or damaged goods: contact us as soon as possible to explain the
problem and arrange for the goods to be returned at our expense and for
an immediate refund or replacement to be arranged. However, please
note, if the listing states "contents . . may vary, but will be of
equal or greater value" variation of the contents may not be
considered grounds for refund/replacement
Unwanted
Goods: May be returned within 14 days, at the purchaser's expense,
for a full refund excluding P&P - provided they are in resalable
condition. This also applies to packages returned by Royal Mail (or other couriers) as
"undeliverable" or "not called for" (if requested
these may be re-sent but additional postage costs will be charged).
Product
Packaging
Not
all of our items are supplied in retail packaging* If the item is in retail
packaging this will usually be specified in the listing. However, our
stock may vary so if in doubt please ask for more information. For items
not supplied in retail packaging all relevant safety information and
instructions will be included in the eBay listing. we advise that you
print a copy of the listing for future reference. You will also be
provided with a receipt with our contact details. This should also be
retained.
Our items are not suitable for children under 36 months unless stated otherwise
*
Retail packaging: Our definition is packaging which is suitable for sale in a
retail premises. It will include all relevant safety information and
instructions plus manufacturer or supplier contact details
Non
Payers
Please
contact us as soon as possible if you are having a problem paying.
If you haven't contacted us & no payment is received in 7 days an
unpaid item dispute may be started. If there is still no response
from you after a further 8 days the dispute will be closed resulting in an unpaid item strike on your eBay record ...
Feedback
We
always leave feedback when we know you are happy with your purchase(s).
If you don't want to be the first to leave feedback, simply send us an
email to let us know you got your order okay and we will leave you
feedback. We appreciate that feedback is voluntary and we will never hassle you to leave us feedback.
Our priority is not feedback but for you to be happy with your purchase and to recommend us to all your friends! So please do email us if there is a problem or anything we can do to improve our service - we really would prefer to be given the opportunity to sort things out before you leave feedback.
Privacy
We
will not pass your details on to any third parties unless ordered to by a court
of law. Your details will be held securely and we will only contact you
regarding your purchase from us (eg in the event of a product recall). We
will only send promotional emails if you elect to subscribe to our mailing
list. We do not "spam" our customers.
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