Sales and Feedback Policies

To my valued customers:

This is a brief statement regarding my payment and shipping policies.  Please make yourself familiar with them, as they are part of the contract you make with me by placing a bid on one of my products.  If you do not follow my guidelines, any complaints will be disregarded if you are not satisfied with my service (This includes those of you who still INSIST on paying with personal checks!!!!). 

By bidding on my listings, you are acknowledging that you have read and agreed to these policies, that you will abide by my terms, and that you are able to pay promptly if you are the winner of an item.

PAYMENT POLICY:

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PLEASE NOTE:

If you require receipt of an item by a particular date, please inquire regarding feasibility prior to bidding.  I am just a man with an outside job, and normally only ship items twice a week or so.  Plus, if you pay by snail mail, it slows the process IMMENSELY.

All references to international buyers INCLUDE CANADA!

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Successful bidder prepays by PayPal.  No personal checks!!!!  If payment is made by personal check, I will hold the shipment until payment is received in one of the forms which I accept, and return the personal check when I ship your purchase.  U.S. bidders may pay online immediately following close of auction.  If you will be paying by snail mail, please email seller for payment address.  Please do not forget to include shipping and handling fees as stated in the ad for regular US shipments (first class or parcel post, depending on the weight of the item, unless otherwise stated in the ad.). Please email seller with mailing address for shipping quotes on priority, express, UPS, Federal Express, or international shipping rates, and include that amount with your payment. 

Insurance is optional but seller cannot be held responsible for lost or damaged mail if insurance is not purchased.  $1.70 will insure the item for up to $50.00.  Insurance is NOT available to international buyers.

 If the shipping quote was omitted from the ad, email me with your address and preferred method of shipment for a quote, preferably BEFORE bidding!

 Payment reminders will be issued by email if I have not received your payment within 7 days of the auction's close.  Please note that these reminders are just a friendly reminder from me, and will not affect either my dealings with you, or your standing on eBay.  Those of you who pay through the mail might wish to email me as soon as the auction closes, letting me know that your payment is being mailed and on what date.

If I still do not receive payment or communication from the buyer, I will then issue a non-paying bidder warning through eBay.  If there is still no response, I will request a final value fee request, which gives you a non-paying bidder alert, and puts you a risk to lose your buying privileges through eBay.

  If you receive a non-paying bidder alert, it may be removed at any time within 90 days following the end of auction once payment has been received.

  I understand that sometimes unavoidable situations arise. If for some reason your payment will be delayed, notify me by email immediately BEING SURE TO NOTE ITEM NUMBER AND DESCRIPTION and explain the problem to avoid receiving a non-paying bidder alert. However, I still reserve the right to relist any item after 17 days following the close of auction.

 If you know before bidding that you are not in a position to make payment immediately following the close of auction, you are advised not to bid with me at that time.

I never harass or threaten my buyers to leave feedback for me.   I also do not RESPOND well to harassment or threats.  I am a firm believers in the policy that what makes the feedback system work is the VOLUNTARY EXCHANGE of feedback.

I do not post positive feedback for my buyers until AFTER the transaction has been successfully completed. Successful completion means that the buyer has received the product and is satisfied that it has been received as advertised, and that any possible issues have been settled between buyer and seller. My method of determining when this process is complete is by seeing when buyers leave feedback for me, stating that they have received the item and are satisfied with the transaction. 

Here is an example to illustrate the reasoning behind my policy:  I have had the unlucky experience of receiving a negative feedback from a buyer who, after I posted positive feedback for her, complained because the shipping price in the ad was $1.00 higher than what she wanted to pay.  She emailed me and demanded a $1.00 refund, even though the shipping amount was in the ad and was clearly stated both there and in the end of auction notice.  When I refused the refund, she left a negative feedback, making no reference as to WHY she was angry, only that she was dissatisfied with the sale.  EBay doesn't offer sellers an appeal process, so we sellers are stuck with whatever the feedback says, even if it was undeserved, as was the case in this example.

I NEVER return positive feedbacks with negatives or even neutrals.  I am not a backstabber!

My goal is customer satisfaction. My best business comes from repeat customers, who are loyal and always keep an eye on my listings. There are several who may not make any purchases from me for six months, but still watch my list every week, if not more frequently - and I know this because within 24 hours after I list the type of item that they are looking for, I have received a bid or a letter from them. That, to me, is (almost - smile) as satisfying as the income earned from this venture.

My profit margin is low, and I work hard for what I earn. I am not a business with paid employees, but a simple man with an outside job. But when I see that over time, even over years, the same people come back time and time again, that makes it all worth while. When I see that I have hundreds more feedbacks than what count in our rating, that means that hundreds of times there have been repeat customers who left me positive feedback (even though they know it will not count toward my rating).  THAT is the ultimate satisfaction!

I hope that I can maintain that relationship with all my prior customers, and I also hope that my loyal customer base will continue to grow as I gain new buyers. eBay has become a huge market - with millions of registered users - and it really does make me feel good to know that I have been selected by my repeat customers out of all those people and all those tempting ads.

Happy bidding to all, and have fun playing on eBay - I look forward to seeing you!

Dan...musicrowmaniac *smile* :)

User:guitarman944( 185)  Date:Nov-22-09 05:56:59 PST Praise: No problems many thanks User:cail46( 73)  Date:Nov-13-09 19:28:31 PST Praise: product as described, fast service, no problems User:lazyk9s( 1029)  Date:Nov-12-09 07:44:55 PST Praise: great picture,thanks User:lazyk9s( 1029)  Date:Nov-12-09 07:38:55 PST Praise: awesome poster,thanks User:cdinfo05( 2270)  Date:Nov-10-09 08:13:07 PST Praise: smooth transaction, prompt payment, hope to do business again. thank you. User:mrtoontown( 4327)  Date:Nov-09-09 08:55:26 PST Praise: a+++++++++++++++ User:ronpaints123( 36)  Date:Nov-08-09 07:09:50 PST Praise: awsome ,thanks User:hara88( 97)  Date:Nov-07-09 18:52:37 PST Praise: Best Seller!!! Lightning Fast Response,Great item,Would do business again!!! User:ronpaints123( 36)  Date:Nov-03-09 17:51:00 PST Praise: excellent seller,thanks for the extras to offset shipping User:ronpaints123( 36)  Date:Nov-03-09 17:48:00 PST Praise: very nice record To see all feedback for this member, go to the Member Profile page.