Checkout Instructions

After winning an item in an auction or completing a "Buy It Now" purchase, you will have two checkout options:

Check-Out Now!: When the auction closes and you are ready to complete the transaction, click on the Checkout Now! button or Click Here to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email with a checkout link.

Checkout Later: If you do not choose to Checkout Now, we will automatically send you an e-mail within three hours of the auction closing. Our message will contain a link to our simple and secure checkout system where you will be able to quickly and conveniently pay for your purchase. If you have not received an e-mail with a checkout link within 24 hours of auction closing, please contact customerservice@nationalmusicsupply.com.

Our Guarantee

National Music Supply, Inc. provides a 30-day repair/replacement warranty on all new products. In addition, all of our products come with a minimum 1-year factory warranty or longer and a free extended 4-year warranty only offered at National Music Supply, Inc.

Our technicians conduct complete checks using the latest technology and follow detailed quality-assurance procedures. Each item we sell fully meets all of the manufacturer's performance specifications and has received the National Music Supply, Inc. Seal of Approval and Warranty.

Shipping

National Music Supply, Inc. ships items to the lower 48 USA states via FedEx Ground or USPS depding on the size of the package. Our shipping charge includes shipping and handling for your item(s). Our shipping process is mostly automated so we can ship your orders quickly.

Standard shipping via FedEx Ground delivery typically takes between 7 to 10 business days, but please allow up to 2-3 weeks. We will send you an e-mail with the tracking number so you can check the progress of your delivery at the FedEx web site. Please note that we assign tracking numbers before our carrier actually picks up your shipment. Tracking links may take up to 24 hours to be activated within the carrier's system.

For additional information on shipping, view our FAQ.

Payment Terms

National Music Supply, Inc. gladly accepts VISA, MasterCard, Discover and American Express. We also accept money order, cashers check, and personal checks. All orders paid by personal check are held for 21 day for check clearance. To avoid this mandatory check hold period, we suggest you use a money order instead. We will send you an "Invitation to Checkout" within 3 hours of the auction closing. If not received within 1 day of auction close, please contact support@rocklandmusic.net

Even if you are using Paypal, you still must go through our secure Checkout system. For shipments to Utah addresses, we are required to collect 6.25% sales tax.

Terms: All sales are final. Winning bidder assumes all risk of liability with respect to the purchase of the product, and is responsible for shipping charges. Given the costs associated with auctions, we do not allow returns. If you choose to return your order without giving us the opportunity to repair or replace it, you will be charged a 20% restocking fee.

Payment is expected within 3 days of auction close unless payment is being mailed, then payment is due in 10 days from close of the auction. Unpaid auction wins will be forfeited, you will be reported to eBay with possible account suspension. For additional information on payment terms and processes, view our FAQ.

International Payment Terms: Paypal verified addresses only or Money Orders. We do not accept International Credit Card payments.

Our Products

National Music Supply, Inc. specializes in new high quality musicial instruments and accessories. We are the exclusive on-line dealer for 90% of the brands we sell. We provide the lowest prices and the highest quality in the marketplace. Most importantly, we are the EXPERTS, so National Music Supply, Inc. can help you find the best solution for your individual needs.

International Shipping

National Music Supply, Inc. ships to most countries via USPS. Our shipping charge includes USPS Priority shipping, and handling. Our shipping process is mostly automated so we can ship your orders quickly.

International Shipping Costs DO NOT include duty taxes. You will be charged an additional duty charge upon receipt of package based on your countries rates. Sorry we WILL NOT mark as a gift in any circumstance!

For additional information on shipping, view our FAQ.

FAQ - Payment

Q. How do I pay for an item I have purchased?
A. Upon the close of an auction you will be notified by eBay via e-mail that you are the winning bidder. There is no need to contact National Music Supply, Inc. to arrange payment. We will automatically send you an e-mail within three hours of auction close. Our message will contain a link to our simple and secure checkout process where you will be able to quickly and conveniently pay for your purchase with your credit card or Paypal account.

Q. How long do I have to pay for an item?
A. You will have three days from the close of the auction to pay for your item. You can expect your "Invitation to Checkout" e-mail within three hours of the auction close. Sorry, but after three days, we will resell your item to the next interested buyer unless you contact us regarding your payment status, so please check your e-mail as soon as you can after the auction close. If payment is via money order, cashers check, or personal check we will allow 10 days to recieve.

Q. What credit cards does National Music Supply, Inc. accept?
A. National Music Supply, Inc. accepts Visa, Mastercard, Discover Card, and American Express. We offer a safe and secure online credit card payment processing option on our e-mail checkout.

Q. Can I get a printed receipt for my credit card payment?
A. Yes. After the completion of our convenient checkout process, you can print the order confirmation screen that will contain all pertinent credit card charge information. National Music Supply, Inc. also sends this same information to you automatically, via e-mail.

Q. When is my credit card charged?
A. Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out within one to two business days.

Q. What do you consider my billing address?
A. Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason you will be notified immediately during the checkout process. Depending on the nature of the problem you may be prompted to try a different card or try again later.

Q. Do you charge sales tax?
A. By law we are required to collect sales tax for items shipped to addresses in Utah. Currently, we collect 6.25% of the final auction price.

Q. Is the information you collect secure?
A. We want our customers to feel secure when ordering merchandise over the Internet and paying through our checkout service. We utilize a technology called Secure Socket Layer (SSL), which creates a "secured" shopping mode to encrypt all sensitive information before it's sent over the Internet.

Q. Do you accept international credit cards for payment?
A. No. International credit cards cannot be accepted at this time.

FAQ - Shipping

Q. What is the additional shipping charge for?
A. On items where there is more than one item available, some bidders may wish to get more than one. For each item purchased, there will be shiping and handling that will need to be paid. If you are only getting one item, you only need to pay the first shipping and handling charge and not the additional.

Q. I purchased a few items from you during the same timeframe. Can you ship them together?
A. Sorry, but at this time we are unable to accommodate this request. We have multiple processing facilities and items may be shipped from different locations. Unfortunately, this means that we must ship items individually. 95% of all of our items are pre boxed for shipping.

Q. How do you calculate shipping costs?
A. We use an average shipping cost based upon the weight of the item. This cost is clearly listed in every posting we place on eBay we also add in handling costs and insurance cost.

Q. How long will it take for my item to reach me?
A. We process your purchase within one to two business days after you have checked-out. Standard shipping is FedEx Ground delivery, which typically takes between 7 to 10 days to arrive, but please allow up to 2-3 weeks. We send an e-mail with the tracking number so you can check the progress of your delivery at the FedEx web site.

Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our carrier's web site where you can track the progress of your shipment. Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

Q. What do I do if my shipment never arrived?
A. Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" we sent to you to investigate or contact support@nationalmusicsupply.com.

Q. Can I have an item delivered to a P.O. Box?
A. Sorry, but we are unable to ship to a P.O. Box at this time.

Q. I live outside of the U.S. What about international shipping?
A. Sorry, we are unable to ship to addresses outside the contiguous 48 states at this time.

Q. Do you ship to APO/FPO addresses? Can I ship to American military personnel?
A. Sorry, we are unable to ship to APO or FPO addresses at this time.

Q. Can I have a package delivered without a signature requirement?
A. You may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package.

Q. How do I ship items to a different address?
A. During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address within the 48 contiguous states. For high value items, we may require that we ship the item to your bill to address if the ship to address is not the same.

Q. What are your shipping options?
A. We ship FedEx Ground for 95% of our items. If you would like your item shipped faster please e-mail us for a quote at shipping@nationalmusicsupply.com.

FAQ - Product

Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and email support@nationalmusicsupply.com We will respond to your claim on the following business day to resolve the matter. If your package has visible damage please inspect before accepting.

Q. Can I change the color or size of my item?
A. Sorry, the color or size of the item can effect the ending price. We cannot change the color or size on ended auctions. Additionaly eBay policy does not permit color options and size options on auction.

Q. Is my item teacher approved?
A. Yes, all of our items have been approved by 1000's of music teachers nationwide.

Q. Do you sell Scratch and Dent Items?
A. Yes, you can find the scratch and dent items here. All scratch and dent items will say "Scratch and Dent" in the title.

FAQ - General

Q. What is your Return Policy?
A. We guarantee this item to be as described 100%. If a refund is desired, we will refund your full purchase (less shipping and handling) minus a 25% restocking fee. Shipping costs are not refundable! Return shipping costs comming back to us will be the buyer's responsibility. Please contact us with any questions or concerns in advance.

Q. Does everything in the picture come with the auction?
A. Yes, unless the picture has a "Not Included" pointing to part of the auction everything else would be included.

Q. Why can't I know what the Reserve price is?
A. The 'Reserve Auction' is a great way to reduce time in the buying/selling process. In a 'Reserve Auction', the price that seller will take for the auction is set and undisclosed. When a buyer is interested, they bid an amount that either meets the 'Reserve' price or is informed that the amount they bid was insufficient.

Q. What is a "Dutch Auction"?
A. On a 'Dutch Auction', there are multiple amounts of an item available. The number of items available dictates the amount of winners possible. One of the most appealing options about the 'Dutch Auction' is that the top winners all pay the lowest price bid by the lowest winner. An item on what is called a Dutch auction is where there is more than one (1) quantity available. How many winners there will be is decided by the amount of items that are available to be won. The top bidders will win the auction, each getting one item, at the lowest of the top bids. If you only want one (1) of these items, only bid on one (1) and you will only pay shipping on one item. You may want to go to eBay and go to the FAQ (Frequently Asked Questions) under 'Dutch Auction'.

For a complete summary of our Return Policy, click here.

Q.What does "Exclusive Item" mean?
A. We maintain an exclusive agreement with “Titan”, “Victory by Titan”, “Rockland Drums”, “Rockland Guitars”, “Victory Band” and “Victory Orchestra” Instruments. This means we are the ONLY online dealer of this product on the entire internet. You will not find these products anywhere else on the internet.

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