SHIPPING: We usually ship via FedEx or UPS. Shipping & handling
fees are fully disclosed in listings, and apply to all continental,
contiguous USA addresses. Extra charge may apply for Hawaii, Alaska and
Puerto Rico addresses (email us at sales@neobits.com
for S&H to HI/AK/PR). We pride ourselves
on our professional packaging and shipping - see our buyer feedbacks.
This item will ship within 1-5 business days of payment receipt. We
do not ship on weekends. We can only ship to street addresses, not P.O.
Boxes. We cannot ship some items to non-US addresses (Canada, Europe, etc.) at
present (please check before bidding).
RETURNS: 15-day money-back guarantee applies to item price;
any S&H paid is non-refundable. Buyer pays for return shipping. For
items with free S&H offers, actual shipping cost will be deducted from the refund amount.
All sales are final after 15 days and no returns are accepted after
that period. Complete policies can be found here.
DEFECTIVE ITEMS, SUPPORT: Please call us at 1-866-NEOBITS
or email us at service@neobits.com
in case of defect. We will attempt to resolve your problem
via phone or email. In case the item must be returned for repair, you
MUST obtain an RMA # and return instructions from us before returning
the item. Buyer pays for return shipping. Units returned will be tested
and if found defective, repair will be attempted. If repair is not possible,
a replacement will be shipped. Units returned and found not to be defective
will be returned at customer's expense. Extended care warranty is available
to cover shipping costs for items returned for repair.
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