Return policy

Although it is very rare, mistakes can and do happen, and we are MORE than willing to work with our buyers to resolve any problems they encounter with our items. We must be notified of any concerns within 48 hours of receipt of the item if you are requesting a refund. We understand that damage can happen during shipment, which is why we strongly suggest insurance. We package our items very carefully, and are not responsible for items that are not insured. If you need to file an insurance claim with the postal service, we will be happy to promptly provide any relevant photographs or documentation. If we ask a buyer to return an item to us, the item needs to be returned in the condition it was sent, it needs to be properly packaged, and must be tracked/insured before a refund will be considered. All details of the return must be discussed PRIOR to returning the item to us.

Contact information

QUESTIONS & CONCERNS: We are extremely approachable and easy to work with. If you have ANY questions or concerns about any item, shipping, or any other issue, PLEASE contact us immediately. We check our email frequently, and have never let an issue go unaddressed for more than 24 hours. Please make sure you ask questions before bidding on our items. If you are unhappy with any part of our services, PLEASE contact us immediately so we can attempt to resolve the situation rather than dealing with negative feedback. We have not and will NOT leave negative feedback for anyone without ample communication first, and expect the same courtesy in return.

Feedback Policy

We leave positive feedback for our buyers as soon as our feedback is received. We do not expect feedback until after the item has been delivered and meets your satisfaction. We follow the progress of our items closely, and often contact our buyers to be sure the item was received in good condition, and ask to be contacted if any questions arise. We also send polite reminders to please leave us positive feedback after the item has been delivered, or to contact us with any concerns. Although warranted on a couple of occasions, we have not yet left negative feedback for anyone on eBay. We have been able to resolve our couple of issues with clear communication, and were happy to leave positive feedback and keep everyone’s feedback scores clear. Again, all we ask is the same professional, courteous treatment in return.

Thoughts on Feedback…

As stated in our profile, in our experience as a buyer and a seller, we can think of NO valid reason to warrant leaving Negative feedback.  We feel that ANY issue, no matter how large, can be resolved with clear communication and patience.  Because of this, we have NEVER left any buyer or seller negative feedback, even before eBay made the ridiculous changes in their feedback policies.  We will leave buyers positive feedback AFTER we receive their positive feedback (we leave feedback for sellers after we are in receipt of our purchase).  We have clear selling policies, and welcome ANY questions.  Feedback is the best way to show our buyers and other sellers that we are reputable, fair, and easy to work with, and this works the same way when we leave positive feedback for you.  If you are prone to leaving negative or neutral feedback, or none at all, please reconsider before bidding or making an offer on our items.  eBay is making it very tough to be a seller, and we are doing everything we can to remain in this venue.  We are trying to wait out the ever changing policies and rapidly increasing fees, and still maintain competitive pricing and low shipping costs. 

 If you have encountered ANY problems with any item you purchased from us, PLEASE let us know right away before leaving feedback.  We value all information from our buyers, and it is especially important that we know if your purchase is NOT to your satisfaction.  We are proud of having an excellent selling reputation, as well as making sure our items are clearly described, packaged, and shipped.  We are very conscious of keeping our buyers happy.  If you are not completely satisfied with any part of the transaction, we request that you contact us prior to leaving us lower marks in any detailed seller rating category or any unfavorable feedback – we would like to have the opportunity to correct the situation.  If you have any questions, please do not hesitate to contact us, and thank you for visiting our store!